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Learning Support Officer - Job Opportunity at Engineering Institute of Technology

Melbourne, Australia
Full-time
Mid-level
Posted: May 22, 2025
On-site
AUD 65,000-70,000 per year

Benefits

Employee Assistance Program with confidential counseling
Study leave (4 days)
Professional development opportunities
End-of-trip facilities
Work-life balance initiatives
Mental health support program

Key Responsibilities

Coordinate and manage online and on-campus learning program delivery
Ensure compliance with Higher Education Standards Framework 2015
Maintain student records and learning management systems
Facilitate communication between international offices and academic staff
Manage course registrations and certification processes
Support quality assurance in educational program delivery

Requirements

Experience

3-5 years of administrative experience

Required Skills

Strong organizational skills Meticulous attention to detail Highly developed communication skills Microsoft suite proficiency Learning Management System (Moodle) experience Customer support experience
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Sauge AI Market Intelligence

Industry Trends

The education technology sector is experiencing rapid growth with increased demand for hybrid learning support roles Integration of digital learning platforms is becoming crucial in higher education delivery Growing emphasis on international education coordination and cross-cultural communication skills

Salary Evaluation

The offered salary range of AUD 65,000-70,000 is slightly below market average for similar roles in Melbourne's education sector, where typical ranges are AUD 70,000-85,000

Role Significance

Typically part of a 5-10 person learning support team in medium-sized higher education institutions
Mid-level operational role with significant impact on student experience and program delivery quality

Key Projects

Learning management system optimization and maintenance International program coordination Student support service enhancement Quality assurance implementation

Success Factors

Strong understanding of online learning technologies and platforms Excellence in cross-cultural communication Ability to manage multiple stakeholder relationships Detail-oriented approach to compliance and quality standards

Market Demand

High demand with steady growth projected due to expanding online education sector and increasing international student enrollment in Australian institutions

Important Skills

Critical Skills

Learning Management System expertise is essential for program delivery and student support Cross-cultural communication skills crucial for international student engagement Quality assurance knowledge vital for maintaining educational standards

Beneficial Skills

Project management capabilities Data analysis skills Educational technology trend awareness Change management experience

Unique Aspects

Specialized focus on engineering education provides unique exposure to technical learning environment
International operational scope offers broad experience in global education delivery
Strong emphasis on diversity and inclusion initiatives including LGBTQIA+ support and women in STEM focus

Career Growth

2-3 years in role before progression to senior coordination or management positions

Potential Next Roles

Learning Technology Manager Academic Operations Manager Student Services Manager Education Program Coordinator

Company Overview

Engineering Institute of Technology

Specialized engineering education provider with strong international presence and focus on professional development

Growing presence in specialized engineering education market with established reputation for industry-aligned training
Strategic expansion across Australia with established offices in Perth, Melbourne, and Brisbane
Progressive, inclusive environment with strong emphasis on professional development and work-life balance
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