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ecom Operations Director - Job Opportunity at Calvin Klein

Amsterdam, Netherlands
Full-time
Executive
Posted: July 29, 2025
On-site
EUR 120,000 - 160,000 annually based on Amsterdam market rates for senior eCommerce operations roles at luxury fashion brands, with potential additional compensation through performance bonuses and equity participation

Benefits

Access to exclusive onsite gym with fitness classes, personal training, and meditation studio providing comprehensive wellness support valued at approximately $2,000-3,000 annually
Premium campus amenities including top-tier restaurant, barista coffee bars, sky bar, and monthly social events creating a luxury work environment
Comprehensive career development through PVH University with curated training programs for continuous professional and personal growth
Direct brand connection opportunities including seasonal market launches, sample sales, and employee discounts on Calvin Klein and Tommy Hilfiger products
In-house physiotherapy services and access to nutritional and wellbeing programs providing healthcare cost savings
Weekly social events including Thursday drinks and game nights fostering strong team culture and work-life integration

Key Responsibilities

Drive strategic site merchandising initiatives by optimizing category architecture and product placement to maximize revenue performance and customer engagement across digital touchpoints
Lead comprehensive content management strategy developing and curating product content that directly impacts conversion rates and drives measurable business growth
Orchestrate complex product launch executions overseeing master data integration, system coordination, and multi-marketplace deployment to ensure seamless go-to-market strategies
Spearhead user experience optimization initiatives improving site navigation, search functionality, and overall digital customer journey to enhance satisfaction metrics
Execute high-level cross-functional collaboration with commercial, IT, and marketing leadership teams ensuring flawless operational execution aligned with business objectives
Partner with VP CK EMEA eCommerce in developing departmental strategies and long-term operational plans that drive competitive advantage
Provide executive-level management and strategic direction to operations team members, fostering professional development while ensuring optimal team performance and deliverable quality

Requirements

Education

Bachelor's degree or higher

Experience

10+ years in eCommerce operations, with 5+ years managing a team

Required Skills

Expertise in site merchandising, content management, and product launches Strong technical knowledge of CMS, PIM, and Marketplace tools Proven ability to optimize conversion, user experience, and localization strategies Proficient in using web analytics tools (GA4, Adobe etc.) to monitor UX issues and identify growth opportunities Familiarity with marketplace operations and PIM workflows to ensure accurate and timely product launches across platforms Data-Driven & Detail-Oriented: Strong analytical skills to enhance site performance and consumer engagement Leadership & Collaboration: Ability to lead a team of 10 and drive cross-functional partnerships Process Optimization: Experience in improving workflows, automation, and operational efficiency Consumer-Centric Mindset: Deep understanding of localization, digital experience, and eCommerce trends Communication skills: advanced ability to clearly convey information both written and orally with executive internal stakeholders and senior external stakeholders, effectively influencing others Problem solving: advanced understanding of how to solve complex problems and critically assess the solutions required Fluency in English
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Sauge AI Market Intelligence

Industry Trends

The luxury fashion eCommerce sector is experiencing unprecedented digital transformation with brands investing heavily in omnichannel experiences and personalization technologies. Companies are prioritizing seamless integration between online and offline touchpoints, with particular emphasis on mobile-first experiences and social commerce integration. The industry is also seeing increased focus on sustainability messaging and transparent supply chain communications as consumer consciousness grows. European fashion eCommerce is consolidating around fewer, stronger players with enhanced capabilities in data analytics, customer personalization, and cross-border operations. There's significant investment in AI-driven merchandising tools, automated content management systems, and advanced PIM solutions that can handle complex product catalogs across multiple markets and languages. Post-pandemic consumer behavior has permanently shifted toward digital-first shopping experiences, with luxury fashion brands needing sophisticated operations leadership to manage increased online traffic, higher customer expectations for site performance, and complex international shipping and returns processes.

Role Significance

Direct management of approximately 10 operations team members with indirect influence over larger cross-functional teams including IT, marketing, commercial, and regional market teams totaling 30-50 professionals
This is a senior executive position with significant P&L impact and strategic influence over Calvin Klein's European digital commerce performance. The role carries substantial responsibility for revenue generation, customer experience optimization, and cross-functional leadership across multiple departments and international markets.

Key Projects

Large-scale website redesign and UX optimization initiatives targeting conversion rate improvements Multi-market product launch campaigns coordinating across European regions with complex localization requirements Integration of new marketplace channels and expansion into emerging digital commerce platforms Implementation of advanced PIM systems and automated content management workflows Development of data analytics frameworks for performance measurement and optimization strategies

Success Factors

Deep understanding of luxury consumer psychology and ability to translate brand positioning into effective digital experiences that maintain premium positioning while driving conversion Advanced technical competency in eCommerce platforms and ability to work effectively with IT teams on complex system integrations and performance optimization initiatives Strong analytical mindset with ability to interpret complex data sets and translate insights into actionable business strategies that drive measurable revenue growth Exceptional cross-functional leadership skills and ability to influence senior stakeholders across multiple departments and geographical regions without direct authority Agility in managing multiple high-priority projects simultaneously while maintaining attention to detail and quality standards in a fast-paced luxury fashion environment

Market Demand

High demand due to critical nature of eCommerce operations in luxury fashion and scarcity of professionals with both technical expertise and luxury brand experience

Important Skills

Critical Skills

Advanced eCommerce platform management skills are essential given the technical complexity of modern luxury fashion commerce operations and the need for seamless integration across multiple systems and touchpoints Data analytics and performance optimization expertise is crucial for driving measurable business results and justifying significant technology investments in an increasingly competitive digital marketplace Cross-functional leadership and stakeholder management abilities are vital for success in this matrix organization structure where results depend on influencing teams across multiple departments and geographical regions Understanding of luxury consumer behavior and brand positioning is critical for maintaining Calvin Klein's premium market position while driving conversion and growth in digital channels

Beneficial Skills

Knowledge of emerging technologies including AI, machine learning, and automation tools that can provide competitive advantages in personalization and operational efficiency International business experience and cultural awareness that can enhance effectiveness in managing diverse European markets with varying consumer preferences and regulatory requirements Financial modeling and business case development skills that can support strategic decision-making and budget allocation for technology investments and market expansion initiatives

Unique Aspects

Opportunity to shape digital commerce strategy for one of the world's most recognizable fashion brands during a period of significant digital transformation and market expansion
Access to cutting-edge eCommerce technologies and substantial budget for innovation initiatives given PVH's commitment to digital leadership in the fashion industry
International scope with responsibility for multiple European markets providing exposure to complex cross-border commerce challenges and diverse consumer preferences
Integration with broader PVH ecosystem including Tommy Hilfiger operations providing opportunities for knowledge sharing and career mobility within the corporate portfolio
Location in Amsterdam providing access to Europe's most dynamic fashion and technology hub with strong quality of life and international business environment

Career Growth

Typically 3-5 years to VP level positions, 5-7 years to C-suite roles depending on performance and market opportunities

Potential Next Roles

VP eCommerce for larger geographical regions or global scope within PVH portfolio Chief Digital Officer or Chief Marketing Officer roles at luxury fashion brands General Manager positions overseeing full P&L responsibility for digital channels Senior consulting roles advising luxury brands on digital transformation initiatives Entrepreneurial opportunities launching fashion-tech startups or eCommerce enablement services

Company Overview

Calvin Klein

Calvin Klein operates as a premium global lifestyle brand under PVH Corp, one of the world's largest apparel companies with annual revenues exceeding $9 billion. The brand maintains strong market presence across fashion, accessories, and fragrance categories with significant investment in digital transformation and direct-to-consumer growth strategies.

Calvin Klein holds a dominant position in the accessible luxury segment with strong brand recognition globally and particular strength in European markets. The brand competes effectively against other premium lifestyle brands while maintaining distinct positioning in contemporary fashion.
Amsterdam serves as the European headquarters for Calvin Klein operations, positioning this role at the center of the brand's European digital commerce strategy with significant influence over multiple country markets and substantial revenue responsibility.
PVH culture emphasizes collaborative excellence with strong emphasis on diversity, inclusion, and employee development. The Amsterdam campus represents significant investment in employee experience with premium amenities and comprehensive wellness programs reflecting the company's commitment to talent retention in competitive markets.
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