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Security Area Manager - Job Opportunity at Ocean Park

Aberdeen, Hong Kong
Full-time
Senior
Posted: June 4, 2025
On-site
HK$480,000 - HK$600,000 annually (USD $61,500 - $76,900). This senior management role in Hong Kong's competitive entertainment sector, requiring 6+ years experience and comprehensive security expertise, typically commands premium compensation reflecting the high responsibility for visitor safety and asset protection.

Benefits

New Joiner Bonus of HK$6,000 providing immediate financial incentive for talented professionals joining the organization
Staff Referral Bonus up to HK$4,000 encouraging employee engagement in talent acquisition
13-month payment/Gratuity providing enhanced annual compensation package above standard market offerings
Specialized leave packages including Marriage, Examination, Conservation, and CSR Leave demonstrating commitment to work-life balance and personal development
Complimentary Ocean Park and Water World tickets offering significant recreational value for employees and families
Comprehensive staff discounts on park tickets and merchandise providing ongoing financial benefits
On-site staff canteen facility reducing daily expenses and improving convenience
Staff Social Club fostering team building and employee engagement opportunities
Comprehensive medical insurance covering both hospitalization and outpatient care providing superior healthcare coverage
14 days paid leave including personalized Birthday and Work Anniversary Leave showing employee appreciation
17 days public holiday entitlement exceeding standard Hong Kong requirements

Key Responsibilities

Lead and strategically manage the comprehensive security operations across Ocean Park's entire facility, directly impacting visitor safety and business continuity for one of Hong Kong's premier tourist destinations
Develop and implement security policies and procedures that establish industry-leading standards while ensuring regulatory compliance and operational excellence
Orchestrate daily safety and security controls through systematic planning, organization, monitoring, and execution that protects thousands of daily visitors and valuable park assets
Drive loss prevention initiatives and recovery actions that directly contribute to the organization's financial performance and operational sustainability
Coordinate and implement emergency response plans, crisis management protocols, and evacuation procedures that could impact thousands of visitors during critical incidents
Establish and oversee sophisticated security infrastructure including master key systems, access control, video surveillance, and safety alarm networks that form the backbone of park security
Maintain strategic partnerships with Hong Kong Police Force and other authorities, ensuring seamless cooperation and communication that enhances overall security effectiveness

Requirements

Education

Bachelor degree in Security Management or professional qualification in Certified Protection Professional (CPP)

Experience

With at least 6 years' relevant experience with good knowledge of event security, physical security, crowd, traffic and access control

Required Skills

Good command of both spoken and written Chinese and English, conversational is an advantage Team player with good interpersonal and communication skills Computer literacy in MS Office application (Word, Excel and PowerPoint) Willing to work outdoor, on shifts and during weekends and public holidays

Certifications

Certified Protection Professional (CPP) Holder of valid HK Driving License of private car
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Sauge AI Market Intelligence

Industry Trends

The entertainment and tourism security sector in Hong Kong is experiencing heightened emphasis on comprehensive risk management following global security concerns and the recovery of the tourism industry post-pandemic. Organizations are investing heavily in integrated security systems that combine physical security with advanced technology solutions. Theme park and entertainment venue security is evolving toward proactive threat assessment and prevention rather than reactive responses, with increased focus on crowd dynamics management and emergency preparedness as visitor volumes return to pre-pandemic levels. There is growing demand for security professionals who can bridge traditional physical security with modern technological solutions, particularly in high-traffic tourist destinations where reputation management is critical to business success.

Role Significance

Typically manages a security team of 15-25 personnel including supervisors, security officers, and specialized roles, with responsibility for coordinating with multiple departments and external agencies during major events and emergencies.
This is a senior management position with enterprise-wide security responsibility, reporting likely to executive leadership and wielding significant authority over security policies, emergency response protocols, and staff management across Ocean Park's extensive operations.

Key Projects

Implementation of comprehensive emergency response and evacuation procedures for large-scale events and incidents Development and deployment of integrated security technology systems including CCTV networks and access control systems Coordination of major event security planning for seasonal celebrations, special exhibitions, and VIP visits Crisis management and business continuity planning for natural disasters, security threats, and operational emergencies

Success Factors

Demonstrated ability to manage complex security operations in high-traffic public environments while maintaining visitor experience quality and operational efficiency Strong crisis management and decision-making capabilities under pressure, with experience in coordinating multiple stakeholders during emergency situations Excellent relationship management skills for maintaining productive partnerships with law enforcement agencies, regulatory bodies, and internal departments Strategic thinking combined with operational excellence to develop security policies that balance visitor safety, regulatory compliance, and business objectives Cultural sensitivity and bilingual communication skills essential for managing diverse teams and interfacing with international visitors and local authorities

Market Demand

High demand for experienced security managers in Hong Kong's tourism and entertainment sector, driven by industry recovery, increased security awareness, and the specialized nature of theme park operations requiring unique crowd management and emergency response expertise.

Important Skills

Critical Skills

Crisis management and emergency response expertise is absolutely essential given the high-stakes nature of managing visitor safety in a complex entertainment environment where incidents could have serious consequences for hundreds or thousands of people simultaneously Crowd control and traffic management skills are critical for maintaining safe operations during peak periods, special events, and emergency evacuations in a venue that regularly handles large volumes of visitors in confined spaces Stakeholder relationship management abilities are vital for coordinating with law enforcement, regulatory agencies, park departments, and senior management to ensure seamless security operations and emergency response Bilingual communication capabilities in Chinese and English are essential for effective team leadership, authority liaison, and incident management in Hong Kong's multicultural environment

Unique Aspects

Combination of traditional theme park security with specialized marine life and conservation facility protection, requiring unique expertise in managing diverse operational environments
Integration of crowd management expertise with emergency response planning for both human safety and animal welfare considerations during crisis situations
Opportunity to work with Hong Kong Police Force and other authorities in a high-profile tourism role that directly impacts Hong Kong's international reputation
Management of security operations across diverse environments including outdoor attractions, indoor exhibits, water features, and specialized animal habitats

Career Growth

Progression to executive security roles typically occurs within 3-5 years with successful performance, given the specialized nature of entertainment venue security and the leadership experience gained in this position.

Potential Next Roles

Regional Security Director for multi-site entertainment or hospitality operations Chief Security Officer for major tourism or entertainment corporations Security Consultant specializing in theme park and entertainment venue operations Emergency Management Director for large-scale public venues or government agencies

Company Overview

Ocean Park

Ocean Park is Hong Kong's premier homegrown theme park and one of Asia's leading marine life and conservation-focused attractions, operating since 1977 with a mission combining entertainment, education, and conservation. The organization manages complex operations including amusement rides, marine exhibits, educational programs, and major events.

Ocean Park holds a dominant position in Hong Kong's tourism landscape as a major attraction competing with international brands while maintaining its unique local identity and conservation mission, requiring sophisticated security operations to protect both visitors and valuable marine life assets.
This role represents a critical position within Hong Kong's tourism infrastructure, with Ocean Park serving as a significant economic contributor to the region and a key destination for both local and international visitors, requiring security standards that meet international expectations.
Ocean Park operates with a mission-driven culture balancing commercial success with conservation and educational objectives, creating a dynamic work environment that requires security professionals to understand both business operations and animal welfare considerations while maintaining high visitor service standards.
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