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General Manager - Job Opportunity at TELUS

Toronto, Canada
Full-time
Executive
Posted: May 8, 2025
Hybrid
CAD 124,000-186,000 per year

Benefits

Industry-leading pension plan with company matching
Employee stock purchase program with company matching
Performance-based profit sharing (30% bonus potential)
Minimum 3 weeks vacation
Flexible benefits package with customization options
Comprehensive career development programs
Flexible work arrangements (hybrid model)
DC Pension plan with employer contributions

Key Responsibilities

Lead regional P&L operations with full accountability for financial, performance, and customer satisfaction metrics
Serve as primary TELUS representative for government agencies, media, and community organizations
Drive market share growth and product adoption across residential and small business segments
Develop and execute community engagement strategies to leverage PureFibre investment
Manage and develop diverse team of managers, technicians, and partners
Create and implement regional business strategies aligned with corporate objectives
Foster partnerships with community leaders and organizations
Optimize workforce management and service delivery operations

Requirements

Education

Degree in Management, Business or related Technology (Masters Degree or MBA preferred)

Experience

10+ years experience of managing a team in customer service, sales, production or service delivery environment

Required Skills

Leadership and team development Communication and presentation skills Stakeholder relationship management Public speaking & media relations Financial management Strategic planning Community engagement Performance management
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Sauge AI Market Intelligence

Industry Trends

Telecommunications sector is experiencing rapid transformation with increasing focus on fiber infrastructure and community-based development models Growing emphasis on integrated service delivery combining traditional telecom with smart home and security solutions Rising importance of community engagement and social responsibility in telecom strategy

Salary Evaluation

The offered compensation package is competitive for the Canadian telecom sector, positioning in the 75th percentile for similar executive roles. The base salary range with bonus potential aligns with market rates for regional general management positions in major urban markets.

Role Significance

Likely managing 100+ team members across multiple departments including technical staff, managers, and support personnel
Executive leadership position with significant regional autonomy and direct impact on corporate strategy execution

Key Projects

Regional fiber network expansion and deployment Community infrastructure development initiatives Service delivery optimization programs Customer experience transformation projects

Success Factors

Strong ability to balance community engagement with business performance metrics Excellence in stakeholder management across government, media, and community sectors Track record of driving revenue growth while maintaining service quality Proven experience in leading large, diverse teams through technological transformation

Market Demand

High demand position due to digital transformation initiatives and fiber network expansion projects across Canadian markets

Important Skills

Critical Skills

Strategic stakeholder management expertise for navigating complex community and government relationships Financial acumen for managing regional P&L and investment decisions Change management capabilities for leading technological transformation initiatives

Beneficial Skills

Understanding of smart home and IoT technologies Experience with union relations and collective agreements Knowledge of regulatory frameworks in telecommunications

Unique Aspects

Rare combination of business leadership and community development responsibilities
Significant autonomy in regional strategy development and execution
Direct involvement in transformative infrastructure projects

Career Growth

Typical tenure in role is 3-5 years before advancement to national or executive leadership positions

Potential Next Roles

VP of Regional Operations Chief Operating Officer SVP Customer Experience Regional President

Company Overview

TELUS

TELUS is one of Canada's leading telecommunications companies with a strong focus on technological innovation and community development

Among top 3 telecom providers in Canada with significant market share in both consumer and business segments
Strategic role in Canada's largest market with significant growth opportunities in the Greater Toronto Area
Progressive corporate culture emphasizing social responsibility, innovation, and employee development
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