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Engr, Cust Supp 2 - Job Opportunity at KLA

Singapore, SG
Full-time
Mid-level
Posted: February 19, 2025
On-site
SGD 65,000 - 85,000 per year based on Singapore semiconductor industry standards and role level

Benefits

Competitive total rewards package with family-friendly focus
Transport allowance
Overtime compensation
Comprehensive health and wellness benefits implied by company size
Professional development and training opportunities

Key Responsibilities

Lead complex equipment troubleshooting and diagnostics in semiconductor fab environments
Manage critical installation and upgrade projects to minimize customer downtime
Deliver technical training and customer orientation on advanced equipment maintenance
Document and analyze recurring technical issues to drive systematic improvements
Coordinate with cross-functional teams to optimize equipment performance

Requirements

Education

Bachelor's Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering

Experience

2 years with Bachelor's degree or 0 years with Master's degree

Required Skills

Complex equipment troubleshooting Technical problem-solving Customer communication Independent work capability Flexibility for overtime and travel Equipment maintenance expertise
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Sauge AI Market Intelligence

Industry Trends

Semiconductor industry experiencing sustained growth driven by AI, IoT, and automotive sectors Increasing complexity of semiconductor manufacturing equipment creating higher demand for specialized support engineers Growing emphasis on predictive maintenance and real-time monitoring capabilities

Role Significance

Typically part of a 5-10 person regional support team with matrix reporting to global technical leads
Mid-level position with significant technical responsibility and customer-facing importance

Key Projects

Complex semiconductor equipment installation and qualification Critical system upgrades and performance optimization Customer technical training and capability development

Success Factors

Deep technical expertise in semiconductor manufacturing equipment Strong problem-solving abilities under time pressure Excellent customer relationship management skills Ability to work independently while maintaining team coordination

Market Demand

High demand position due to semiconductor industry expansion and technical complexity of equipment

Important Skills

Critical Skills

Advanced troubleshooting skills - essential for minimizing customer downtime Communication skills - crucial for customer training and support Technical adaptability - required for keeping pace with rapid technology evolution

Beneficial Skills

Project management capabilities Data analysis skills Predictive maintenance knowledge

Unique Aspects

High R&D investment indicates strong focus on cutting-edge technology exposure
Critical role in enabling semiconductor manufacturing advancement
Combination of technical expertise with customer-facing responsibilities

Career Growth

Typical progression to senior role in 2-3 years with demonstrated technical excellence and customer management skills

Potential Next Roles

Senior Field Service Engineer Technical Support Team Lead Applications Engineer Field Service Manager

Company Overview

KLA

KLA is a leading provider of process control and yield management solutions for the semiconductor industry, with a strong emphasis on R&D investment at 15% of sales

Global market leader in semiconductor inspection and metrology equipment with significant market share and technological advantages
Strong presence in Singapore as a key semiconductor manufacturing hub in Asia
Innovation-focused environment with emphasis on technical excellence and problem-solving, supporting work-life balance with family-friendly policies
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