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Senior IT Operations and Service Manager - Job Opportunity at UNESCO

Paris, France
Contract
Senior
Posted: April 2, 2025
On-site
USD 151,700 per year

Benefits

30 days annual leave
Family allowance
Medical insurance
UN pension plan
International organization benefits package
Global mobility support
Professional development opportunities
Diplomatic status benefits

Key Responsibilities

Lead enterprise-wide IT operations and service delivery for UNESCO's core digital platform UNESCORE
Direct infrastructure management across on-premise and cloud environments
Oversee global service desk operations and customer support framework
Drive digital transformation initiatives and technology modernization
Manage team of operations, service support, network, systems and multimedia technology staff
Develop and implement IT service strategies aligned with organizational objectives
Ensure cybersecurity and risk management compliance
Provide strategic advisory to senior management on technology decisions

Requirements

Education

Advanced University degree (Masters or equivalent) in computer science, information systems, or related field

Experience

At least ten (10) years of progressively responsible and relevant professional work experience

Required Skills

Digital enterprise operations management Customer-centric service delivery Strategic planning and execution Team leadership and development Financial and resource management Enterprise architecture expertise Stakeholder management Change management Policy development Excellent communication skills Sound judgment and decision-making
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Sauge AI Market Intelligence

Industry Trends

Digital transformation in international organizations is accelerating, with UNESCO's role particularly critical in global knowledge sharing and cultural preservation Cloud-first strategies are becoming standard in international organizations, requiring hybrid infrastructure management expertise Increased focus on cybersecurity and data protection in diplomatic organizations creates unique operational challenges Growing emphasis on user experience and service delivery excellence in public sector digital services

Salary Evaluation

Market range for similar roles in international organizations in Paris: USD 140,000 - 180,000, with UNESCO positioned competitively due to tax benefits and additional allowances

Role Significance

Expected to lead a substantial team of 15-25 technical staff across multiple disciplines, with matrix management of global resources
P-5 level position representing senior management with significant strategic influence and direct impact on UNESCO's digital capabilities

Key Projects

Digital transformation of UNESCO's core operational systems Global service delivery model implementation Cloud infrastructure modernization Cybersecurity enhancement programs Field office technology standardization

Success Factors

Ability to navigate complex international organization politics while driving technical innovation Strong diplomatic skills combined with technical expertise Experience managing diverse, multicultural teams Track record of large-scale digital transformation success Understanding of public sector compliance and governance

Market Demand

High demand for senior IT leaders with international organization experience, particularly those with digital transformation expertise and diplomatic sector understanding

Important Skills

Critical Skills

International organization IT operations experience Digital transformation leadership Multicultural team management Strategic technology planning Diplomatic communication skills

Beneficial Skills

UN system knowledge Multiple language capabilities Public sector technology experience Cultural heritage digital solutions Educational technology understanding

Unique Aspects

Rare opportunity to influence digital transformation at a global cultural organization
Combination of diplomatic status with senior technology leadership
Complex stakeholder environment spanning multiple countries and cultures
Direct impact on UNESCO's global digital capability development

Career Growth

Typical tenure 3-5 years with potential for contract renewal and vertical movement within UN system

Potential Next Roles

Chief Information Officer in international organizations Digital Transformation Director Global Technology Operations Executive Strategic Technology Advisor

Company Overview

UNESCO

UNESCO, as the United Nations' leading cultural and educational organization, plays a crucial role in global knowledge sharing and preservation

Premier international organization with unique mandate and global influence in education, science, and culture
Headquarters role with global scope, influencing technology direction across all UNESCO field offices
Formal diplomatic environment with strong emphasis on cultural diversity, consensus-building, and international cooperation
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