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Senior Quality Assurance Coordinator - Job Opportunity at Lidl Asia Pte. Limited

Hong Kong, HK
Full-time
Senior
Posted: June 4, 2025
On-site
HKD 480,000 - 600,000 per year (USD 61,500 - 76,900), reflecting the premium for trilingual capabilities, sustainability certification expertise, and the strategic importance of quality assurance in retail operations within Hong Kong's competitive market.

Benefits

Market-leading double pay system providing enhanced year-end compensation beyond standard market practices
Performance-based discretionary bonus structure offering additional earning potential tied to individual and company success
Flexible MPF provider selection allowing employees to optimize their retirement planning according to personal preferences
Comprehensive life insurance coverage providing financial security and peace of mind for employees and their families
Full medical insurance coverage ensuring access to quality healthcare without personal financial burden
Out-of-office leave policy for important appointments demonstrating work-life balance commitment beyond standard vacation time
Professional development through in-house training courses supporting continuous skill enhancement and career advancement
Training sponsorship scheme enabling employees to pursue external certifications and qualifications with company financial support
Regular health check programs promoting preventive healthcare and employee wellness
Vision check coverage addressing specific occupational health needs for desk-based work
Five-day work week structure providing optimal work-life balance in a demanding retail environment
Competitive annual leave allocation exceeding minimum statutory requirements
Corporate social responsibility engagement through charity, community and sporting events fostering team building and social impact

Key Responsibilities

Drive strategic database development and maintenance for critical sustainability certifications including FSC, GRS, and OCS, directly impacting the company's environmental compliance and market positioning
Lead cross-departmental QA process standardization ensuring consistent quality delivery across all product lines and strengthening brand reputation
Orchestrate certification workflows with accredited laboratories, managing critical supplier relationships that determine product launch timelines and market access
Spearhead sustainability audit preparation and management, safeguarding company certifications that are essential for competitive advantage in conscious consumer markets
Execute comprehensive documentation management including artwork review processes that directly influence product compliance and time-to-market efficiency
Maintain centralized data tracking systems that serve as the foundation for executive decision-making and regulatory reporting
Negotiate and manage laboratory testing partnerships, optimizing cost structures while maintaining quality standards that protect brand integrity
Develop internal knowledge management systems through guidebook creation and maintenance, establishing institutional knowledge that reduces operational risk
Provide escalation management for critical quality issues, serving as the key decision point that protects company reputation and customer relationships
Design and deliver stakeholder training programs that build organizational capability and ensure consistent quality standards across internal and external partners

Requirements

Education

Bachelor's degree in Engineering, Hardgoods or softlines, or a related discipline is required; a Master's degree is an advantage

Experience

Minimum 3–4 years of experience in Quality Assurance, Quality Control, or Engineering roles

Required Skills

Fluency in English, Cantonese, and Mandarin Personal initiative Strong organisational skills Proficiency in Microsoft Office, especially Excel (advanced level) PowerPoint skills

Certifications

Prior experience with FSC or other sustainability certifications is a strong advantage
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Sauge AI Market Intelligence

Industry Trends

The retail industry is experiencing unprecedented focus on sustainability certifications as consumers increasingly demand transparent supply chain practices, with FSC, GRS, and OCS certifications becoming mandatory rather than optional for major retailers entering Asian markets. This trend is driving significant investment in quality assurance infrastructure and specialized personnel who can navigate complex certification requirements. Digital transformation in quality assurance is accelerating, with companies investing heavily in database management systems and automated tracking processes to handle the increasing volume of sustainability documentation and compliance requirements across multiple product categories and suppliers. The Asia-Pacific retail market is seeing consolidation of quality assurance functions into centralized hubs, particularly in Hong Kong, as companies seek to standardize processes across multiple countries while maintaining proximity to manufacturing centers in mainland China and Southeast Asia.

Role Significance

Typically operates within a quality assurance team of 8-12 professionals, with direct collaboration across multiple departments including sourcing, buying, and operations. The coordinator role suggests oversight of 2-4 junior quality assurance staff while reporting to a Quality Assurance Manager or Director.
This role represents a senior individual contributor position with significant cross-functional influence, operating at the intersection of technical quality assurance and strategic business compliance. The position carries substantial responsibility for protecting brand reputation and ensuring market access through certification management, indicating high organizational trust and decision-making authority.

Key Projects

Implementation of comprehensive sustainability certification tracking systems across product portfolios spanning multiple countries and supplier networks Development of standardized quality assurance processes that can be replicated across Lidl's expanding Asian operations Management of complex audit preparation projects involving coordination between internal teams, external laboratories, and certification bodies Creation of training programs that build organizational capability in sustainability compliance across diverse stakeholder groups

Success Factors

Mastery of sustainability certification ecosystems including FSC, GRS, and OCS standards, with deep understanding of audit requirements and compliance documentation that enables proactive risk management and smooth certification renewals Advanced database management and analytical capabilities that can transform complex quality data into actionable insights for executive decision-making and operational optimization Exceptional cross-cultural communication skills leveraging trilingual fluency to build effective relationships with suppliers, testing laboratories, and internal stakeholders across diverse cultural contexts Strategic thinking capability that connects quality assurance activities to broader business objectives, understanding how certification delays or failures impact market access and competitive positioning Project management excellence that can coordinate multiple complex certification timelines while managing dependencies between internal teams and external partners

Market Demand

High demand driven by regulatory compliance requirements, sustainability mandates from global retail partners, and the specialized skill set combining technical quality assurance knowledge with sustainability certification expertise in the rapidly evolving retail landscape.

Important Skills

Critical Skills

Advanced Excel proficiency is essential as the primary tool for database management, data analysis, and reporting that forms the foundation of certification tracking and compliance monitoring across complex product portfolios and supplier networks Trilingual communication capability serves as the cornerstone for success in Hong Kong's multicultural business environment, enabling effective coordination with mainland Chinese suppliers, international testing laboratories, and diverse internal stakeholders Sustainability certification expertise, particularly FSC knowledge, provides irreplaceable value as these standards become mandatory for market access and represent significant competitive differentiators in conscious consumer markets Strong organizational skills are critical for managing multiple certification timelines, documentation requirements, and stakeholder coordination that directly impact product launch schedules and regulatory compliance

Beneficial Skills

PowerPoint skills enhance ability to communicate complex quality data and certification status to senior management and external partners, supporting career advancement into strategic roles Trading and sourcing office familiarity accelerates integration with upstream supply chain processes and builds credibility with buying teams who rely on quality assurance insights for supplier selection Laboratory relationship management experience provides negotiation leverage and process optimization opportunities that can significantly impact cost structures and timeline efficiency Training and development capabilities support team building and knowledge transfer initiatives that become increasingly important as the organization scales across multiple markets

Unique Aspects

Opportunity to build quality assurance infrastructure from ground up as part of major European retailer's Asian expansion, providing rare experience in establishing processes that will scale across multiple countries
Trilingual requirement creates significant competitive moat and career value, as few professionals combine technical quality assurance expertise with fluency in English, Cantonese, and Mandarin
Focus on sustainability certifications positions the role at the forefront of retail industry transformation, providing expertise that will become increasingly valuable as environmental compliance requirements expand
Integration of hardgoods and softlines quality assurance provides broader skill development compared to specialized roles, creating versatility that enhances long-term career prospects

Career Growth

Progression to management roles typically occurs within 3-4 years given the specialized nature of sustainability certification expertise and the rapid expansion of retail operations in Asia, with accelerated advancement possible for high performers who demonstrate strategic business impact.

Potential Next Roles

Quality Assurance Manager overseeing regional operations across multiple Asian markets Sustainability Compliance Director leading enterprise-wide environmental certification strategies Regional Operations Manager with expanded responsibility for supply chain quality and compliance Senior Manager roles in sourcing or buying organizations where quality assurance expertise provides competitive advantage

Company Overview

Lidl Asia Pte. Limited

Lidl Asia represents the regional expansion arm of Europe's largest discount supermarket chain, operating with the backing of the Schwarz Group's €125+ billion global retail empire. The company is in active growth phase across Asian markets, establishing supply chain infrastructure and quality assurance capabilities to support ambitious expansion plans in highly competitive retail environments.

As part of Germany's largest retailer and Europe's second-largest retail group, Lidl Asia benefits from substantial financial resources, established supplier relationships, and proven operational methodologies, positioning the organization as a formidable competitor to established Asian retail chains and international expansion efforts.
Hong Kong serves as the strategic hub for Lidl's Asian operations, providing optimal access to mainland China manufacturing, established legal and financial infrastructure, and multilingual talent pools essential for coordinating across diverse Asian markets including potential expansion into Singapore, Malaysia, and other ASEAN countries.
German retail culture emphasizing operational efficiency, systematic process improvement, and data-driven decision making, combined with Asian market responsiveness and relationship-building approaches. The environment typically features clear hierarchies, structured career development, and strong emphasis on compliance and quality standards.
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