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Enterprise Customer Success Manager - Job Opportunity at Samsara

Toronto, Canada
Full-time
Senior
Posted: March 8, 2025
Remote
CAD 96,050-124,300 per year

Benefits

Competitive total compensation package
Remote and flexible working arrangements
Comprehensive health benefits
Samsara for Good charity fund participation
Professional development opportunities
Inclusive work environment with accommodations

Key Responsibilities

Lead strategic customer success initiatives for enterprise accounts
Develop and execute joint success plans with defined metrics and timelines
Conduct executive business reviews and stakeholder alignment
Facilitate operational workflow optimization workshops
Provide technical platform guidance across diverse industries
Mentor customer success and support teams
Drive cultural principles implementation

Requirements

Education

Bachelor's degree from a 4-year institution

Experience

4+ years in senior Customer Success, account management, or strategic consulting role

Required Skills

Enterprise SaaS experience Strong priority management High emotional intelligence Technical product knowledge Problem-solving abilities Executive communication skills Change management expertise Stakeholder management
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Sauge AI Market Intelligence

Industry Trends

IoT and connected operations platforms are experiencing rapid growth as physical industries undergo digital transformation Increasing focus on sustainability and efficiency in operations technology is driving demand for IoT solutions Enterprise SaaS platforms are becoming central to operational excellence strategies Rising importance of data-driven decision making in traditional industries

Salary Evaluation

The offered salary range is competitive for the Canadian market, aligning with similar enterprise CSM roles. The range reflects the senior nature of the position and the technical complexity involved.

Role Significance

Typically part of a specialized enterprise customer success team, likely managing 8-12 major accounts with support from junior CSMs and technical specialists.
Senior strategic position with direct impact on enterprise customer outcomes and revenue retention. The role carries significant internal visibility and cross-functional influence.

Key Projects

Digital transformation initiatives for Fortune 500 operations Safety and efficiency optimization programs Enterprise-wide IoT platform deployments Operational workflow redesign projects

Success Factors

Deep understanding of operational technology and IoT applications Ability to navigate complex enterprise organizations and build executive relationships Strong project management and change management capabilities Balance of technical knowledge and business acumen Proactive problem-solving approach with strategic thinking

Market Demand

Very high demand due to the convergence of IoT, enterprise software, and traditional industries digital transformation needs. The role represents a critical function in a growing market segment.

Important Skills

Critical Skills

Enterprise relationship management - Essential for navigating complex customer organizations and ensuring long-term success Technical platform expertise - Required for effective solution consulting and problem-solving Strategic thinking - Crucial for developing and executing customer success plans Change management - Vital for driving adoption and transformation

Beneficial Skills

Industry-specific operations knowledge Project management certification Data analysis capabilities Executive presentation skills

Unique Aspects

Direct impact on critical infrastructure and essential industries
Combination of cutting-edge technology with traditional operations
Opportunity to shape digital transformation in established industries
Strong focus on sustainability and safety outcomes

Career Growth

2-3 years in role before advancement opportunity, depending on business growth and performance

Potential Next Roles

Director of Customer Success Head of Enterprise Accounts Chief Customer Officer VP of Customer Operations Strategic Advisory Services Leader

Company Overview

Samsara

Samsara is a publicly traded (NYSE: IOT) leader in Connected Operations Cloud technology, serving industries representing 40% of global GDP.

Rapidly growing market leader in IoT and operations technology, with strong presence in transportation, logistics, and industrial sectors.
Expanding Canadian operations with strategic focus on enterprise customers across multiple industries.
Innovation-driven culture with emphasis on customer success, long-term thinking, and inclusive growth mindset.
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  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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