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Epic Application Specialist - ASAP - Job Opportunity at The Hospital for Sick Children (SickKids)

Toronto, Canada
Contract
Mid-level
Posted: June 29, 2025
On-site
CAD 75,000 - 95,000 annually based on Toronto healthcare IT market rates for mid-level Epic specialists with 3+ years experience, with contract positions typically commanding 15-25% premium over permanent roles

Benefits

Comprehensive benefits package included with contract position, providing healthcare coverage and support typically reserved for permanent staff
Access to world-class pediatric healthcare environment with exposure to cutting-edge medical technology and practices
Professional development opportunities through Epic certification training and ongoing system education
Collaborative work environment with leading healthcare professionals and clinical experts
Equity, diversity, and inclusion initiatives that foster professional growth and cultural competency
Accommodation and accessibility support services ensuring inclusive workplace participation

Key Responsibilities

Lead strategic Epic ASAP system configuration and optimization initiatives that directly impact emergency department clinical workflows and patient care delivery
Drive cross-functional collaboration between clinical stakeholders, IT teams, and vendor partners to ensure seamless health information system integration and performance
Execute comprehensive workflow analysis and requirements gathering that transforms clinical processes and enhances operational efficiency across pediatric emergency services
Manage end-to-end project implementation including change management strategies that ensure successful system adoption and user engagement
Provide expert-level technical troubleshooting and issue resolution that maintains critical healthcare system uptime and clinical productivity
Present strategic recommendations and analysis to executive governance committees, influencing organizational technology roadmap and investment decisions
Develop and implement rigorous testing protocols and documentation standards that ensure regulatory compliance and system reliability
Serve as primary liaison between clinical teams and Epic vendor, facilitating communication that drives product enhancement and customization

Requirements

Education

Post-secondary degree or diploma in IT or in a health-related field

Experience

minimum of 3 years relevant healthcare and systems implementation experience

Required Skills

Epic certification/proficiency in ASAP or other Epic applications Proven solid experience developing and executing clinical/technical implementation plan Experience with Project Management tools and knowledge of project management methodologies and best practices Proficient with requirements gathering, analysis, workflow design and documentation Experience with Microsoft Office applications (MS Outlook, Teams, Excel and PowerPoint) and workflow mapping tool(s) Excellent communications & organizational skills to work with stakeholders at all levels of the organization Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project utilizing sound critical thinking & decision-making skills Ability to probe for information about the underlying needs of the organization and user community Ability to adapt to a continually changing work environment and manage multiple priorities, while working independently to meet deadlines

Certifications

Must successfully complete required Epic project and certification in the application within 3 months of first training date A passing grade on a scheduled aptitude evaluation to be sat in advance of moving one's candidacy forward Epic certification/proficiency in ASAP or other Epic applications is strongly preferred
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Sauge AI Market Intelligence

Industry Trends

Healthcare IT is experiencing unprecedented growth driven by digital transformation initiatives, with Epic systems becoming the dominant electronic health record platform across major healthcare institutions, creating sustained demand for specialized application analysts and implementation experts. The pediatric healthcare sector is increasingly investing in specialized Epic modules like ASAP (Admission, Scheduling, and Patient flow) to optimize emergency department operations and improve patient throughput, particularly as children's hospitals face growing patient volumes and complexity. Healthcare organizations are prioritizing interoperability and workflow optimization following lessons learned from the pandemic, leading to increased investment in Epic customization and advanced clinical decision support tools that require specialized technical expertise. The shift toward value-based care models is driving healthcare IT professionals to focus on analytics, reporting, and workflow optimization capabilities within Epic systems, making application specialists with clinical workflow expertise increasingly valuable in the job market.

Role Significance

Typically works within a 5-8 person health informatics team, collaborating closely with 2-3 other Epic application specialists while serving as primary liaison to 15-20 clinical end users in emergency department settings.
Mid-level individual contributor role with project leadership responsibilities and direct stakeholder engagement, positioned as subject matter expert within the health informatics team with influence over clinical workflow decisions and system configuration choices.

Key Projects

Epic ASAP module implementation and optimization projects focusing on emergency department patient flow and bed management systems Clinical workflow redesign initiatives that integrate Epic functionality with existing hospital operations and regulatory requirements System upgrade and enhancement projects that introduce new Epic features and maintain compliance with healthcare standards Cross-departmental integration projects connecting Epic ASAP with other hospital systems like laboratory, radiology, and pharmacy management platforms

Success Factors

Deep understanding of emergency department clinical workflows combined with technical Epic configuration expertise enables effective translation between clinical needs and system capabilities, ensuring implementations that truly improve patient care delivery and operational efficiency. Strong project management and change management skills are essential for navigating the complex healthcare environment where system changes directly impact patient safety and clinical productivity, requiring careful coordination and stakeholder buy-in. Excellent communication abilities that bridge the gap between technical system capabilities and clinical user needs, enabling successful adoption of new workflows and system enhancements across diverse healthcare professional groups. Analytical problem-solving approach that can quickly diagnose system issues, understand root causes, and implement sustainable solutions while maintaining the high reliability standards required in healthcare IT environments. Adaptability and continuous learning mindset necessary to keep pace with Epic's regular system updates, new feature releases, and evolving healthcare industry standards and regulatory requirements.

Market Demand

High - Epic ASAP specialists are in strong demand as healthcare organizations prioritize emergency department efficiency and patient flow optimization, with limited supply of certified professionals creating competitive hiring environment

Important Skills

Critical Skills

Epic ASAP certification and hands-on configuration experience is absolutely essential as this specialized module requires deep technical knowledge of patient flow algorithms, bed management systems, and emergency department-specific workflows that cannot be learned quickly on the job. Healthcare workflow analysis and requirements gathering skills are critical because effective Epic implementations depend on understanding complex clinical processes, regulatory requirements, and operational constraints that directly impact patient safety and care quality. Project management expertise is vital in healthcare IT where system changes must be carefully coordinated across multiple departments, require extensive testing and validation, and involve change management for clinical staff who rely on systems for patient care. Technical troubleshooting and problem-solving abilities are essential in healthcare environments where system downtime or configuration errors can directly impact patient care, requiring rapid response and reliable resolution capabilities.

Beneficial Skills

Master's degree in Health Informatics provides deeper understanding of healthcare data management, clinical decision support, and health information exchange that enhances strategic thinking and system optimization capabilities. ServiceNow experience offers valuable ITSM platform knowledge that complements Epic expertise and provides broader IT service management skills increasingly important in healthcare organizations adopting integrated technology platforms. Clinical background or healthcare experience provides crucial context for understanding end-user needs, patient safety considerations, and clinical workflow nuances that improve Epic implementation success and user adoption rates. Advanced analytics and reporting skills become increasingly valuable as healthcare organizations focus on data-driven decision making and performance optimization using Epic's extensive data capture and reporting capabilities.

Unique Aspects

Exclusive focus on pediatric healthcare creates unique Epic configuration requirements and workflow considerations not found in general hospitals, providing specialized expertise that is highly transferable to other children's hospitals globally.
Integration with world-class pediatric research programs offers opportunities to work with advanced clinical decision support tools and participate in healthcare innovation projects that influence industry best practices.
High-visibility emergency department environment where Epic ASAP optimization directly impacts critical patient care scenarios, providing valuable experience in high-stakes healthcare IT implementations.
One-year contract structure with benefits provides opportunity to gain Epic experience at prestigious institution while maintaining flexibility for career advancement or permanent role transition.

Career Growth

2-4 years to senior analyst level with additional certifications, 4-6 years to management roles with proven project leadership experience

Potential Next Roles

Senior Epic Application Analyst with expanded module expertise and team leadership responsibilities Health Informatics Manager overseeing multiple Epic applications and leading larger implementation projects Epic Principal Trainer or Consultant roles with opportunities to work across multiple healthcare organizations Clinical Systems Director positions combining Epic expertise with broader healthcare IT strategy and management

Company Overview

The Hospital for Sick Children (SickKids)

SickKids (The Hospital for Sick Children) is one of Canada's premier pediatric healthcare institutions and a globally recognized leader in children's medical care, research, and education, consistently ranked among the world's top children's hospitals with a reputation for medical innovation and clinical excellence.

Internationally recognized pediatric healthcare leader with significant research output, clinical trial participation, and medical education programs, attracting top talent and maintaining partnerships with leading global healthcare institutions and technology vendors.
Serves as the primary pediatric referral center for Ontario and eastern Canada, with significant influence on Canadian healthcare policy and pediatric care standards, while maintaining strong connections to major North American children's hospital networks.
Mission-driven environment focused on pediatric care excellence with strong emphasis on collaborative interdisciplinary teamwork, continuous learning, and innovation, offering exposure to cutting-edge medical technology and opportunities to impact children's health outcomes on a global scale.
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