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EUC Operations Lead - Job Opportunity at INFOSYS COMPAZ PTE. LTD.

Singapore, Singapore
Full-time
Executive
Posted: June 1, 2025
On-site
SGD 15,000 - 19,000 per month

Key Responsibilities

Drive strategic transformation of end-user computing infrastructure by developing forward-thinking EUC strategies that align with enterprise IT objectives and leverage emerging technologies to deliver competitive advantages
Orchestrate comprehensive end-user computing service delivery encompassing desktop support, laptop management, mobile device management, virtual desktop infrastructure, and collaboration platforms to ensure seamless business operations
Lead and develop high-performing technical teams while managing resources, budgets, and performance metrics to achieve operational excellence and foster innovation-driven work environments
Champion user-centric service design and delivery, implementing feedback mechanisms and continuous improvement processes to enhance productivity and user satisfaction across the organization
Ensure enterprise-grade security and compliance across all end-user devices and systems, collaborating with security teams to implement robust protection measures and maintain regulatory adherence
Oversee strategic asset lifecycle management from procurement through disposal, optimizing cost-effectiveness while maintaining accurate inventory control and supporting business continuity
Manage critical vendor relationships and service level agreements, evaluating and selecting technology partners to maximize value delivery and ensure optimal service performance
Facilitate cross-functional collaboration with infrastructure, security, and application teams while communicating effectively with stakeholders at all organizational levels to ensure seamless EUC integration
Lead complex problem resolution initiatives and implement proactive measures to prevent recurring issues, ensuring optimal system reliability and user experience
Develop and manage EUC budgets to ensure cost-effective operations and strategic technology investments that support business growth
Execute mission-critical technology projects from conception to completion, defining scope, developing comprehensive project plans, and ensuring on-time, within-budget delivery while maintaining exceptional quality standards

Requirements

Education

Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.

Experience

Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.

Required Skills

Strong technical knowledge of end-user hardware operating systems (Windows, macOS) mobile platforms (iOS, Android) desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365) collaboration tools (e.g., Microsoft 365) Video Conferencing technologies (Crestron, Microsoft Teams Room) Experience with modern device management tools and methodologies (e.g., Intune, Jamf) Solid understanding of ITIL frameworks and service management principles Excellent leadership, communication (written and verbal), interpersonal, and presentation skills Strong problem-solving and analytical skills Ability to work effectively in a fast-paced and dynamic environment Experience managing budgets and vendor relationships
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Sauge AI Market Intelligence

Industry Trends

The EUC market is experiencing unprecedented transformation driven by hybrid work models, with organizations investing heavily in cloud-based desktop virtualization and zero-trust security frameworks. Companies are prioritizing user experience optimization while managing complex multi-platform environments that support both remote and on-site workers. Artificial intelligence and automation are revolutionizing EUC operations, with AI-powered predictive analytics for device management, automated patch deployment, and intelligent help desk solutions becoming standard practice. Organizations are leveraging machine learning to proactively identify and resolve end-user issues before they impact productivity. The convergence of IT and operational technology is creating new challenges for EUC leaders, as they must now manage IoT devices, smart building technologies, and edge computing infrastructure alongside traditional end-user devices. This expansion requires sophisticated device management capabilities and enhanced security protocols.

Salary Evaluation

The offered salary range of SGD 15,000-19,000 monthly (approximately USD 134,000-170,000 annually) is competitive for Singapore's market, considering the executive-level responsibilities and 20+ years experience requirement. This positions in the upper tier of EUC leadership roles in the Asia-Pacific region, reflecting the strategic importance of the position.

Role Significance

Typically manages a team of 15-30 professionals including desktop support specialists, system administrators, project managers, and technical architects. The role involves both direct reports and matrix management of cross-functional teams, requiring strong organizational and people development capabilities.
This executive-level position represents a senior leadership role with full P&L responsibility for the EUC function, reporting likely to the CIO or IT Director. The role carries significant strategic influence over technology decisions affecting thousands of end-users and requires executive presence to interact with C-suite stakeholders and drive organizational transformation.

Key Projects

Enterprise-wide Windows 11 migration and modernization initiatives spanning 5,000+ devices Implementation of zero-trust security frameworks for end-user computing environments Cloud-first EUC strategy development including VDI and Desktop-as-a-Service solutions Digital employee experience transformation programs leveraging AI and automation Merger and acquisition IT integration projects requiring rapid EUC standardization

Success Factors

Demonstrated ability to balance strategic vision with operational excellence, ensuring that long-term EUC transformation initiatives align with immediate business needs and user productivity requirements while maintaining service quality and reliability. Exceptional stakeholder management skills to navigate complex organizational dynamics, influence C-suite decision-making, and build consensus across diverse business units with varying technology needs and priorities. Deep technical expertise combined with business acumen to evaluate emerging technologies, assess their potential impact on organizational productivity, and make informed investment decisions that deliver measurable ROI. Strong change management capabilities to lead digital transformation initiatives, overcome resistance to new technologies, and ensure successful adoption of modern EUC solutions across diverse user communities. Financial management proficiency to optimize EUC budgets, negotiate favorable vendor contracts, and demonstrate clear cost-benefit analysis for technology investments while maintaining operational efficiency.

Market Demand

High demand exists for experienced EUC leaders in Singapore's thriving financial and technology sectors, particularly those with expertise in hybrid cloud environments and modern device management. The scarcity of professionals with 20+ years of progressive IT experience and proven EUC leadership creates a competitive talent market.

Important Skills

Critical Skills

Desktop virtualization expertise (Citrix, VMware Horizon, Windows365) is essential as organizations continue migrating to cloud-based desktop solutions to support hybrid work models and reduce infrastructure costs. Mastery of these platforms directly impacts user productivity and IT operational efficiency. Modern device management capabilities (Intune, Jamf) are crucial for managing diverse device ecosystems and implementing zero-trust security models. These skills enable automated patch management, compliance enforcement, and remote device support that are fundamental to modern EUC operations. ITIL framework knowledge provides the foundation for service management excellence, ensuring standardized processes, effective incident management, and continuous service improvement. This expertise is critical for maintaining service quality while scaling EUC operations. Leadership and communication skills are paramount for driving organizational change, managing executive stakeholder relationships, and building high-performing teams. These capabilities determine success in implementing strategic EUC initiatives and achieving business objectives.

Beneficial Skills

Cloud platform expertise (Azure, AWS) enhances ability to architect hybrid EUC solutions and leverage cloud-native services for improved scalability and cost optimization. Cybersecurity knowledge including zero-trust architecture and endpoint protection strengthens ability to design secure EUC environments that meet evolving threat landscapes. Project management certification (PMP, Prince2) provides structured approaches to managing complex EUC transformation initiatives and ensuring successful delivery outcomes. Business process analysis skills enable identification of opportunities to improve user productivity through technology optimization and workflow enhancement. Vendor management expertise helps optimize technology partnerships, negotiate favorable contracts, and ensure service level achievement across multiple technology suppliers.

Unique Aspects

The role combines traditional EUC leadership with emerging technology oversight, including video conferencing infrastructure and collaboration platforms, reflecting the modern workplace's emphasis on seamless communication and hybrid work support capabilities.
Positioning within a global IT services organization provides unique exposure to diverse client environments, best practices from multiple industries, and cutting-edge technology implementations that may not be available in single-enterprise IT roles.
The Singapore location offers strategic advantages for managing EUC operations across multiple time zones and cultural contexts, requiring sophisticated understanding of regional technology preferences and regulatory requirements.
Integration with Infosys's global delivery model provides access to offshore development resources, advanced automation tools, and proven methodologies for large-scale EUC transformations that enhance operational efficiency and innovation capabilities.

Career Growth

Career progression to C-suite positions typically occurs within 3-5 years for high-performing EUC leaders, particularly those who successfully deliver major transformation initiatives and demonstrate strong business impact. The executive experience gained in this role provides excellent preparation for senior technology leadership positions.

Potential Next Roles

Chief Information Officer (CIO) positions in mid-size organizations where EUC experience provides valuable perspective on employee technology needs and digital workplace strategies IT Director or VP of Infrastructure roles in large enterprises, leveraging comprehensive understanding of end-user technology to influence broader IT architecture decisions Chief Technology Officer (CTO) positions in technology-focused organizations where deep EUC expertise supports product development and internal innovation initiatives Independent consulting opportunities specializing in EUC transformation for large enterprises undergoing digital workplace modernization

Company Overview

INFOSYS COMPAZ PTE. LTD.

Infosys Compaz PTE. LTD. operates as a subsidiary of Infosys Limited, one of the world's largest IT services and consulting companies. The Singapore entity focuses on delivering technology solutions and services to clients across the Asia-Pacific region, leveraging Infosys's global expertise in digital transformation, cloud services, and enterprise technology management.

As part of the Infosys ecosystem, the company maintains a strong market position in Singapore's competitive IT services landscape, competing with major players like Accenture, TCS, and IBM. The organization benefits from Infosys's global scale, established client relationships, and proven delivery methodologies while maintaining local market focus.
Singapore serves as a strategic hub for Infosys's Asia-Pacific operations, with the local entity playing a crucial role in serving major financial services, manufacturing, and government clients across the region. The location provides access to diverse multinational clients and complex technology environments.
The organization emphasizes innovation, continuous learning, and client-centric delivery, reflecting Infosys's global culture of excellence and professional development. Employees typically experience a collaborative environment with opportunities for international project exposure and career advancement within the broader Infosys network.
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