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Events Manager - Job Opportunity at Swire Hotels - The Upper House

Hong Kong, Hong Kong SAR
Full-time
Senior
Posted: May 2, 2025
On-site
HKD 540,000 - 720,000 per year based on Hong Kong luxury hospitality market standards and role seniority

Benefits

4.5-day work week with dedicated wellness time - Above market standard offering reflecting progressive work-life balance policies
Complimentary room nights across hotel portfolio - Significant value proposition for hospitality professionals
Comprehensive wellness program with mental and physical health support - Aligned with modern employee wellbeing trends
Restaurant, bar, and spa discounts across all locations - Extensive lifestyle perks package
Progressive personal expression policy allowing accessories, hair dyes, and tattoos - Reflects modern workplace culture
Career development opportunities within Swire Hotels network

Key Responsibilities

Lead and manage event operations team to deliver exceptional guest experiences across multiple venues
Strategic oversight of Events Portal Calendar and Opera system for efficient event management
Develop and maintain comprehensive event guest database for business intelligence and relationship management
Drive revenue through prompt lead response and strategic client relationship management
Optimize venue utilization through systematic management of event date holdings

Requirements

Education

Degree holder or above in Sales/Marketing or Hotel Management or relevant discipline

Experience

Minimum 5 years Events/Catering experience with 3 years at supervisory level

Required Skills

Good communications skills with ability to build rapport Fluent command of English and Chinese Very flexible and able to adapt to changing environments Good understanding of Food and Beverage operations Management demands adaptation capability
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Sauge AI Market Intelligence

Industry Trends

Luxury hospitality sector in Hong Kong is experiencing a strong recovery post-pandemic, with increasing demand for high-end event spaces and experiences. Growing emphasis on personalized and experiential events requiring sophisticated management capabilities. Integration of digital tools and traditional hospitality services creating new operational complexities. Rising importance of sustainability and wellness considerations in event planning and execution.

Role Significance

Typically managing 5-8 direct reports in luxury property of this scale
Senior management position with direct impact on property revenue and reputation through event portfolio management

Key Projects

High-profile corporate events and conferences requiring complex coordination Exclusive social gatherings and luxury lifestyle experiences Strategic partnerships with luxury brands and cultural institutions Revenue optimization initiatives through innovative event concepts

Success Factors

Strong understanding of luxury hospitality standards and guest expectations Ability to balance operational excellence with strategic business development Cultural sensitivity and international business etiquette expertise Innovation in event concept development while maintaining brand standards

Market Demand

High demand with limited talent pool meeting both language and luxury hospitality experience requirements

Important Skills

Critical Skills

Revenue management and business development expertise Luxury hospitality operations management Bilingual communication skills (English and Chinese) Strategic client relationship management Team leadership and development capabilities

Beneficial Skills

Digital event management systems expertise Sustainability and wellness program integration Luxury brand partnership experience Cross-cultural communication skills Innovation in event concept development

Unique Aspects

Boutique luxury property size (117 rooms) allowing for more personalized event execution
Strong emphasis on design aesthetics and "Upward Journey" concept integration
Progressive workplace policies unusual in traditional luxury hospitality
Direct connection to Pacific Place complex providing unique event possibilities

Career Growth

2-4 years in role before progression, depending on performance and market conditions

Potential Next Roles

Director of Events and Catering Director of Food & Beverage Hotel Operations Director General Manager of smaller luxury property

Company Overview

Swire Hotels - The Upper House

The Upper House represents Swire Hotels' ultra-luxury segment, known for distinctive design and personalized service

Leading position in Asia's luxury hospitality sector with strong corporate backing from Swire Group
Strategic location in Hong Kong's primary business district with significant corporate and high-net-worth individual client base
Progressive workplace emphasizing individual expression and work-life balance while maintaining luxury service standards
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