Home Jobs Field Service Manager (f/m/d)
Back to Jobs

Field Service Manager (f/m/d) - Job Opportunity at KLA

Dresden, Germany
Full-time
Senior
Posted: May 1, 2025
On-site
EUR 90,000 - 120,000 annually based on Dresden market rates and senior management level

Benefits

Competitive total rewards package with focus on family-friendly policies
Strong emphasis on professional development through R&D investment
Comprehensive health and wellness benefits typical of global tech leaders
Career advancement opportunities in a leading semiconductor company

Key Responsibilities

Strategic leadership of field service operations across Central Europe with P&L responsibility
Management of up to 15 Customer Service Engineers with focus on performance optimization
Development and execution of customer retention strategies and operational excellence programs
Financial planning and forecasting for regional service operations
Strategic account management and customer relationship development at senior levels
Implementation of service delivery improvements and operational efficiency initiatives

Requirements

Education

B.A. of Engineering required, M.S. preferred

Experience

Relevant experience in semiconductor field service management

Required Skills

Strong negotiation and leadership skills Excellent verbal and written communication skills in German/English Project management and analytical capabilities Financial/budget and strategic planning skills Ability to work under pressure Strong customer relationship management
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The semiconductor industry is experiencing unprecedented growth driven by AI, IoT, and automotive electronics, creating increased demand for sophisticated service management roles Equipment complexity and customer uptime requirements are driving the need for more proactive and data-driven service approaches Rising importance of predictive maintenance and remote diagnostics capabilities in semiconductor manufacturing

Role Significance

Direct management of up to 15 Customer Service Engineers, typical for regional semiconductor service operations of this scale
Senior management position with direct impact on customer satisfaction and revenue generation. Role combines technical leadership with P&L responsibility and strategic customer relationship management.

Key Projects

Implementation of predictive maintenance programs to improve equipment uptime Customer satisfaction improvement initiatives Service revenue growth strategies Team development and technical capability building Operational efficiency optimization programs

Success Factors

Deep understanding of semiconductor manufacturing processes and customer operations Strong balance of technical expertise and business acumen Excellent stakeholder management skills across cultural boundaries Ability to drive change and innovation in service delivery Strategic thinking combined with hands-on operational management capabilities

Market Demand

High demand with strong growth trajectory due to expanding semiconductor manufacturing presence in Central Europe and CHIPS Act investments

Important Skills

Critical Skills

Technical expertise in semiconductor manufacturing processes and equipment Strategic customer relationship management at senior levels Team leadership and development in high-technology environment Financial and operational performance management

Beneficial Skills

Experience with predictive maintenance technologies Knowledge of Industry 4.0 concepts Understanding of semiconductor industry supply chain dynamics Experience with continuous improvement methodologies

Unique Aspects

Role combines technical management with strategic customer relationship development
Position in one of Europe's fastest-growing semiconductor manufacturing hubs
Opportunity to influence next-generation semiconductor manufacturing processes
Balance of operational management and strategic business development

Career Growth

2-4 years in role typically required before advancement to regional or global leadership positions

Potential Next Roles

Regional Service Director Global Service Operations Manager Technical Operations Director Customer Success Executive

Company Overview

KLA

KLA is a market leader in process control and yield management systems for the semiconductor industry, with significant R&D investment (15% of revenue) and strong market presence

Top-tier position in semiconductor manufacturing equipment with critical technology provider status
Strategic location in Dresden's Silicon Saxony cluster, serving major semiconductor manufacturers in Central Europe
Innovation-driven environment with emphasis on technical excellence and customer focus, balanced with strong employee development programs
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.