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Field Services Manager - Job Opportunity at Pratt & Whitney

Colomiers, France
Full-time
Senior
Posted: April 4, 2025
On-site
EUR 70,000 - 90,000 annually based on location and experience requirements

Key Responsibilities

Lead customer relationship management and technical support for OEM operations in Southern France
Manage engine maintenance and certification processes
Coordinate production support and troubleshooting activities
Drive continuous improvement initiatives and quality assurance
Oversee consignment parts and logistics management

Requirements

Education

Technical diploma, Bachelor's or Master's in Engineering (preferably Aeronautical)

Experience

4-15 years depending on education level

Required Skills

Functional knowledge of Enovia, CRM, Outlook, Excel, PowerPoint Technical skills for EEC and EDU reprogramming Fault isolation and troubleshooting expertise Engine hardware installation and removal experience Team management capabilities

Certifications

Authorized Inspector certification
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Sauge AI Market Intelligence

Industry Trends

Aerospace industry experiencing significant transformation with focus on sustainable aviation technologies and digital integration Growing demand for field service expertise due to increasing complexity of aircraft engines and systems Shift towards predictive maintenance and real-time monitoring requiring enhanced technical capabilities

Role Significance

Typically manages 5-10 technical staff while coordinating with multiple cross-functional teams
Senior technical leadership position with direct impact on operational efficiency and customer satisfaction

Key Projects

Engine maintenance program optimization Technical troubleshooting and crisis management Customer relationship development and retention Quality assurance and compliance initiatives

Success Factors

Deep technical expertise in aircraft engine systems Strong customer relationship management skills Ability to balance technical and business requirements Excellence in crisis management and problem-solving Leadership capabilities in a technical environment

Market Demand

High demand position due to technical complexity and critical nature of aircraft engine support

Important Skills

Critical Skills

Engine systems expertise for immediate troubleshooting and decision-making Customer relationship management for maintaining strategic partnerships Technical problem-solving for complex engineering challenges Quality assurance and compliance knowledge for certification requirements

Beneficial Skills

Project management capabilities Data analysis and trending Change management expertise Cross-cultural communication skills

Unique Aspects

Direct involvement with major aerospace manufacturers
Combination of technical expertise and customer relationship management
Critical role in maintaining aircraft safety and operational efficiency
International exposure and cross-cultural collaboration opportunities

Career Growth

2-4 years in role before advancement opportunities, depending on performance and market conditions

Potential Next Roles

Technical Operations Director Regional Service Manager Customer Support Director Engineering Program Manager

Company Overview

Pratt & Whitney

Pratt & Whitney is a global leader in aircraft engine design and manufacturing, known for innovation and technical excellence

Top-tier aerospace manufacturer with significant market share in commercial and military engine segments
Strategic position in European aerospace sector with strong ties to major aircraft manufacturers
Engineering-driven environment with focus on technical excellence and safety
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