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Functional Application Manager - Job Opportunity at ING

Amsterdam, Netherlands
Full-time
Mid-level
Posted: January 17, 2025
Hybrid
EUR 44,136 - 72,348 per year

Benefits

Competitive base salary with performance-based adjustments
13th month salary bonus demonstrating strong compensation structure
8% holiday payment above market standard
Flexible vacation policy (24-27 days)
Comprehensive pension scheme aligned with European standards
3.5% Individual Savings Contribution (BIS)
Hybrid working model balancing remote and office work
Professional development and career advancement opportunities
Modern workplace with cutting-edge technology infrastructure

Key Responsibilities

Lead functional application management for legal operations systems portfolio
Drive global implementation and optimization of legal technology platforms
Manage user support and training programs across international offices
Oversee incident management and problem resolution processes
Develop and maintain application documentation and training materials
Coordinate with IT suppliers and technical teams for system enhancements
Drive continuous improvement initiatives for application efficiency
Manage feature backlogs and prioritization with stakeholders
Support cross-functional process optimization projects

Requirements

Education

Bachelor's or master's degree, e.g. in Industrial Engineering & Management

Experience

1-3 years working experience in functional application management

Required Skills

Fluent in English (verbal and written) Dutch language proficiency preferred Analytical thinking Problem-solving abilities Stakeholder management Process optimization Application management User support capabilities Project coordination Team collaboration
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Sauge AI Market Intelligence

Industry Trends

Financial institutions are increasingly investing in legal operations technology to streamline compliance and risk management processes Growing demand for integrated legal tech solutions driving need for specialized application managers Shift towards cloud-based legal operations platforms requiring new skill sets in financial services sector

Salary Evaluation

The offered salary range is competitive for the Amsterdam market, particularly within the financial services sector. The range allows for growth based on experience and performance, with additional benefits making the total compensation package attractive.

Role Significance

Part of a 10-person team (5 paralegals, 5 functional application managers/project management)
Mid-level position with significant operational impact and growth potential within legal operations technology

Key Projects

Global BrightFlag implementation and optimization Legal document management system enhancements Power of Attorney registration system maintenance Board meeting facilitation platform management

Success Factors

Strong technical aptitude combined with legal operations understanding Excellent stakeholder management across global teams Ability to balance multiple application portfolios while maintaining service quality Proactive approach to process improvement and problem-solving

Market Demand

High demand with growing emphasis on legal operations technology in financial services

Important Skills

Critical Skills

Application management expertise particularly in legal operations systems Stakeholder management across global teams Process optimization and continuous improvement capabilities

Beneficial Skills

Legal domain knowledge Agile methodologies Change management experience Data analytics capabilities

Unique Aspects

Direct involvement in legal technology transformation at a major financial institution
Opportunity to work with diverse legal applications portfolio
Strong focus on process optimization and automation
Global scope with significant cross-border collaboration

Career Growth

2-3 years in role before advancement opportunity, depending on performance and organizational growth

Potential Next Roles

Senior Application Manager Legal Operations Technology Lead Technical Product Owner Legal Technology Program Manager

Company Overview

ING

ING is a global financial institution with significant digital transformation initiatives and strong technology focus

Leading financial services provider with operations in approximately 40 countries and 60,000 employees
Strong European presence with Amsterdam serving as global headquarters
Progressive, innovation-focused environment emphasizing work-life balance and professional development
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