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Game Master pour Escape Game - Job Opportunity at Evade Escape Game

Le Lignon, Switzerland
Part-time
Entry-level
Posted: May 27, 2025
On-site
CHF 24.48 per hour

Key Responsibilities

Lead immersive customer experiences by welcoming participants and guiding them through complex puzzle-solving scenarios that drive customer satisfaction and repeat business
Provide strategic hints and assistance during escape room sessions to optimize game flow and ensure successful completion rates that maintain venue reputation
Conduct comprehensive post-game debriefings that enhance customer experience value and encourage positive reviews and referrals
Maintain operational excellence through systematic room resets and equipment management that ensures consistent service delivery

Requirements

Experience

Une bonne connaissance de l'escape game est impératif

Required Skills

Une bonne connaissance de l'anglais à l'oral est impératif Dynamisme et jeu d'acteur Flexible car le travail comporte des imprévus sur les horaires Sociable, énergique et souriant
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Sauge AI Market Intelligence

Industry Trends

The escape room industry has experienced significant growth in Switzerland, with venues increasingly focusing on immersive storytelling and advanced technology integration to differentiate from competitors. This trend requires game masters to develop stronger performance and technical skills to manage sophisticated game mechanics. Entertainment venues are adapting to post-pandemic consumer behavior by emphasizing personalized experiences and smaller group activities, making skilled game masters crucial for creating memorable interactions that drive customer loyalty and positive word-of-mouth marketing. The Swiss entertainment market shows growing demand for English-speaking services due to international tourism recovery and expatriate populations, creating premium positioning opportunities for bilingual entertainment staff in major urban areas.

Salary Evaluation

The CHF 24.48 hourly rate is competitive for part-time entertainment roles in the Geneva region, representing approximately CHF 10,000-15,000 annually based on the 8-18 hour weekly schedule. This rate aligns with Swiss service industry standards for roles requiring bilingual skills and customer interaction expertise.

Role Significance

Typically operates as part of a small team of 3-6 game masters reporting to venue management, with individual responsibility for managing groups of 2-8 customers per session and coordinating with reception and technical support staff.
This is an entry-level customer service role with performance elements, offering direct customer interaction responsibility and operational autonomy within structured game scenarios. The position provides foundational experience in entertainment management and customer experience optimization.

Key Projects

Managing peak weekend and evening operations during high-demand periods Training on new escape room scenarios and puzzle mechanisms Customer experience optimization initiatives Seasonal promotional events and special themed experiences

Success Factors

Strong improvisational and acting abilities to maintain immersion while providing appropriate guidance without breaking character or revealing solutions prematurely Cultural sensitivity and communication skills to effectively engage with diverse international clientele in both French and English languages Operational flexibility to adapt to variable scheduling demands and last-minute booking changes while maintaining consistent service quality Problem-solving capabilities to handle unexpected technical issues or customer challenges during live game sessions

Market Demand

Moderate to high demand exists for experienced game masters as the escape room industry continues expanding across Switzerland, with particular value placed on bilingual candidates who can serve diverse customer bases in tourist-heavy regions.

Important Skills

Critical Skills

English language proficiency is essential due to Geneva's international character and tourist population, directly impacting revenue potential and customer satisfaction scores. This skill commands premium compensation in the Swiss service sector. Acting and improvisation abilities are fundamental to creating immersive experiences that differentiate the venue from competitors and drive repeat customer visits. These performance skills are increasingly valuable as entertainment venues emphasize experiential offerings. Flexibility and adaptability are crucial given the reservation-based business model with variable weekly schedules and evening operations extending until 23:30, requiring candidates who can maintain service quality despite irregular hours.

Beneficial Skills

Previous experience in hospitality or tourism industries would accelerate onboarding and customer service skill application Technical aptitude for escape room mechanisms and puzzle systems could lead to advanced responsibilities and higher compensation Additional language skills beyond English and French could expand customer service capabilities in Geneva's multicultural market Leadership or training experience could facilitate progression to senior game master or supervisory roles within the organization

Unique Aspects

Bilingual operation requirement creates opportunities for international customer engagement and cross-cultural communication skill development
Variable scheduling structure offers flexibility for students or individuals seeking supplementary income while building entertainment industry experience
Direct customer impact role where individual performance significantly influences business outcomes and customer satisfaction metrics
Integration of performance art elements with customer service creates unique skill development opportunities combining hospitality and entertainment competencies

Career Growth

Progression to senior game master roles typically occurs within 12-18 months with demonstrated performance, while management opportunities may develop within 2-3 years for candidates showing leadership capabilities and operational excellence.

Potential Next Roles

Senior Game Master or Lead Trainer responsible for new staff development Venue Assistant Manager overseeing daily operations and customer service standards Entertainment Coordinator for larger hospitality or tourism organizations Experience Designer for escape room development companies

Company Overview

Evade Escape Game

Evade Escape Game operates as an independent entertainment venue in the Geneva metropolitan area, focusing on immersive escape room experiences for both local residents and international visitors. The company appears to emphasize authentic puzzle-solving challenges and customer engagement quality.

Positioned as a specialized entertainment provider in the competitive Geneva leisure market, likely competing with other escape room venues, entertainment centers, and tourist attractions for discretionary spending from both residents and visitors.
Located in Le Lignon, the venue serves the greater Geneva area including both Swiss residents and cross-border workers from France, benefiting from the region's international character and tourism infrastructure.
Small team environment with emphasis on flexibility, customer service excellence, and performance skills, requiring staff who can work independently while maintaining consistent brand experience standards during variable scheduling demands.
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