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General Manager, Operations Department - Job Opportunity at Octopus Holdings Limited

Hong Kong, HK
Full-time
Executive
Posted: April 8, 2025
On-site
HKD 1,200,000 - 1,800,000 per year based on Hong Kong financial sector executive compensation trends

Benefits

Career advancement opportunities in a market-leading fintech
Professional development in a pioneering payment solutions company
Collaborative work environment focused on innovation

Key Responsibilities

Strategic oversight of Card Centre and Operation Services sections with direct impact on 98% of Hong Kong's population
End-to-end management of Octopus card lifecycle including manufacturing, distribution, and customer service
Resource optimization and budget management for operational efficiency
Stakeholder engagement and service quality enhancement
Risk management and regulatory compliance oversight
Strategic vendor relationship management and performance monitoring

Requirements

Education

Degree or Master Degree in operations management, IT, and business administration, MBA qualification in a renowned institution is preferred

Experience

Over 15 years of relevant experience with at least 5 years at management level

Required Skills

Operations management expertise in retail banking or payment services HKMA compliance knowledge Performance improvement track record System automation project leadership Vendor management experience Excellent communication skills in English and Chinese
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Sauge AI Market Intelligence

Industry Trends

Digital payment solutions are experiencing unprecedented growth in Asia-Pacific, with contactless payments becoming the norm post-pandemic Regulatory frameworks for fintech are becoming more complex, requiring deeper compliance expertise Integration of payment systems with smart city initiatives is creating new operational challenges and opportunities

Role Significance

Likely managing 50+ staff across multiple operational units based on transaction volume and scope
Executive level position with direct influence on critical payment infrastructure serving nearly all of Hong Kong's population

Key Projects

Digital payment infrastructure modernization Operational efficiency transformation Regulatory compliance programs Customer experience enhancement initiatives

Success Factors

Deep understanding of Hong Kong's financial regulatory environment and payment ecosystem Ability to balance operational efficiency with risk management Strong stakeholder management skills across public and private sectors Track record of driving technological innovation in traditional operations

Market Demand

High demand role due to fintech expansion and digital transformation initiatives across Asia

Important Skills

Critical Skills

Deep understanding of payment systems operations and risk management Strategic thinking with strong execution capabilities Cross-functional leadership in a regulated environment

Beneficial Skills

International payment systems knowledge Digital transformation experience Public-private partnership management

Unique Aspects

Rare opportunity to influence city-wide payment infrastructure
Direct impact on daily lives of millions of users
Bridge between public transport, retail, and financial services sectors

Career Growth

2-4 years in role before progression to higher executive positions

Potential Next Roles

Chief Operations Officer Regional Director of Payment Solutions Head of Digital Banking

Company Overview

Octopus Holdings Limited

Pioneer in contactless payment solutions with a dominant market position in Hong Kong's public transport and retail sectors

Market leader in Hong Kong's payment solutions sector with significant influence on regional fintech development
Strong local presence with expanding international operations across four continents
Innovation-driven environment with strong emphasis on customer centricity and technological advancement
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