Global Field Service Operations Manager - Service BU - Job Opportunity at HITACHI ENERGY LTD

Zürich, Switzerland
Full-time
Senior
Posted: May 1, 2025
Hybrid
CHF 160,000 - 220,000 per year based on Swiss market rates for senior operations roles in energy sector

Benefits

Global mobility opportunities with international exposure
Leadership role in a Fortune 500 company
Professional development and training programs
International business travel opportunities

Key Responsibilities

Lead global field service network development and capacity planning across multiple regions
Develop and execute strategic expansion plans for new markets and service locations
Manage performance metrics and quality standards for worldwide service operations
Build and maintain strategic partnerships for business growth
Implement standardized service frameworks and operational excellence initiatives

Requirements

Education

Bachelor's degree in Business, Engineering, or related field (Master's preferred)

Experience

7+ years in large operations management, 5+ years leading large teams

Required Skills

Strong leadership and team management Customer focus and results orientation Excellent analytical and problem-solving abilities Strong communication and interpersonal skills Experience in power sector preferred Multilingual capabilities Complex project implementation
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Sauge AI Market Intelligence

Industry Trends

Energy sector transformation driving increased demand for field service expertise in renewable and smart grid technologies Digital transformation of field operations through IoT and predictive maintenance creating new operational paradigms Growing focus on sustainable energy solutions requiring specialized service capabilities

Role Significance

Matrix management of 100+ field service personnel across multiple regions through direct and indirect reporting lines
Senior leadership position with global scope and strategic impact on service delivery operations

Key Projects

Global service network expansion initiatives Standardization of field service operations across regions Implementation of new service delivery models Capacity planning and resource optimization programs

Success Factors

Strong understanding of power sector technologies and market dynamics Ability to navigate complex matrix organizations and drive change across regions Strategic thinking combined with operational excellence focus Cultural awareness and international business acumen

Market Demand

High demand driven by energy infrastructure modernization and growing renewable energy investments

Important Skills

Critical Skills

Strategic planning and execution in global context Cross-cultural leadership and team development Service operations optimization and standardization Change management and organizational development

Beneficial Skills

Digital transformation expertise Renewable energy systems knowledge Risk management and compliance Innovation management

Unique Aspects

Rare opportunity to shape global field service operations during energy sector transformation
Direct influence on service strategy in a major multinational corporation
Complex stakeholder environment requiring sophisticated management approach

Career Growth

2-4 years in role before progression to executive level, depending on business growth and performance

Potential Next Roles

VP of Global Operations Chief Operations Officer Head of Service Business Unit Regional Managing Director

Company Overview

HITACHI ENERGY LTD

Hitachi Energy is a global technology leader in power grids, operating at the intersection of digital technology and energy systems

Leading position in power grid technology and energy solutions with strong market presence across all major regions
Strategic hub location in Switzerland with global operational scope
Matrix organization with strong emphasis on innovation, sustainability, and cross-cultural collaboration
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