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Global Program Manager Customer Support - Job Opportunity at ASML

Veldhoven, Netherlands
Part-time
Senior
Posted: January 24, 2025
Hybrid
EUR 90,000 - 120,000 per year based on location and seniority

Benefits

Hybrid work arrangement enabling work-life balance
International travel opportunities (10%)
Professional development and learning programs
Inclusive workplace culture with diversity initiatives

Key Responsibilities

Lead end-to-end delivery of non-Product (nPGP) improvement programs impacting field operations
Manage program governance and define strategic roadmaps
Drive cross-functional team coordination across global regions
Develop and execute comprehensive change management strategies
Optimize business processes while ensuring sustainable implementation
Stakeholder management across field, central, and cross-sectoral teams

Requirements

Education

Master degree in business administration, industrial engineering or technical area

Experience

10+ years in program management, business transformation or change management

Required Skills

Program management expertise Business transformation experience Change management proficiency Stakeholder management Cross-cultural communication Strategic planning Team leadership Problem-solving capabilities Political acumen Motivational leadership
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Sauge AI Market Intelligence

Industry Trends

Semiconductor industry experiencing unprecedented growth and technological advancement, driving need for sophisticated support operations Increasing complexity in chip manufacturing requiring more integrated program management approaches Growing emphasis on operational efficiency and process standardization in semiconductor fabs Rising importance of digital transformation in manufacturing support functions

Role Significance

Likely leading cross-functional teams of 10-15 members across multiple regions
Senior strategic role with direct impact on global operational efficiency and customer satisfaction

Key Projects

Global process standardization initiatives Operational efficiency improvement programs Change management and adoption programs Cross-regional coordination projects

Success Factors

Strong ability to navigate matrix organization and influence without direct authority Excellence in stakeholder management across cultural boundaries Strategic vision combined with practical implementation skills Change management expertise in technical environment

Market Demand

High demand driven by semiconductor industry expansion and complexity of support operations

Important Skills

Critical Skills

Program management expertise needed for complex, multi-stakeholder initiatives Change management skills crucial for successful global implementations Cross-cultural communication essential for global effectiveness Strategic thinking required for long-term process improvement

Beneficial Skills

Technical understanding of semiconductor manufacturing Digital transformation experience Agile methodology knowledge Data analytics capabilities

Unique Aspects

Role combines technical process improvement with global change management
Critical position in supporting world's most advanced manufacturing operations
Opportunity to impact global semiconductor industry efficiency

Career Growth

2-4 years in role before advancement, depending on impact and organizational growth

Potential Next Roles

Director of Program Management Head of Global Operations Senior Director of Customer Support VP of Service Delivery

Company Overview

ASML

ASML is the world's leading manufacturer of lithography systems for the semiconductor industry, maintaining a critical position in the global technology supply chain

Dominant market leader in semiconductor manufacturing equipment with near-monopoly in advanced lithography
Global organization with significant European headquarters presence and worldwide customer operations
High-performance, innovation-driven culture with strong emphasis on technical excellence and collaborative problem-solving
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