Home Jobs Global Project Customer Experience Leader
Back to Jobs

Global Project Customer Experience Leader - Job Opportunity at ABB

Turgi, Switzerland
Part-time
Senior
Posted: May 20, 2025
Hybrid
CHF 140,000 - 180,000 per year based on Swiss market rates for senior technical roles

Benefits

Hybrid work environment
Global project exposure
Professional development opportunities
Industry-leading technology access

Key Responsibilities

Lead customer experience strategy for high-stakes medium voltage drive projects with direct impact on business outcomes
Drive quality assurance and risk mitigation across complex technical implementations
Serve as primary escalation point for critical technical issues and customer communications
Manage and optimize commissioning metrics to ensure project success
Conduct proactive risk assessments throughout project lifecycle

Requirements

Education

Bachelor's or master's degree in electrical, software, or mechanical engineering

Experience

10 years of experience in technical customer-facing role

Required Skills

Technical project management Customer relationship management Risk assessment Problem-solving Communication skills Self-motivation Structured approach Team collaboration

Certifications

Current work permit for Switzerland (EU/EFTA)
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

Industrial automation sector is experiencing rapid digital transformation, increasing demand for expertise in complex drive systems Growing emphasis on customer experience in industrial B2B relationships signals shift from pure technical focus to solution-oriented approach Sustainability initiatives driving innovation in medium voltage drive applications

Role Significance

Likely leads virtual team of 5-8 technical specialists while coordinating with multiple project stakeholders
Senior strategic position with direct influence on customer satisfaction and project success metrics

Key Projects

Large-scale industrial drive system implementations Mission-critical infrastructure upgrades Complex technical problem resolution scenarios Customer experience improvement initiatives

Success Factors

Deep technical expertise combined with strong customer relationship management skills Ability to navigate complex stakeholder environments while maintaining project momentum Strategic risk assessment and mitigation capabilities Excellence in crisis management and escalation handling

Market Demand

High demand due to increasing industrial automation adoption and focus on energy efficiency solutions

Important Skills

Critical Skills

Technical project management expertise essential for complex implementation oversight Advanced problem-solving capabilities crucial for risk mitigation Strong communication skills vital for stakeholder management

Beneficial Skills

Knowledge of emerging automation technologies Understanding of energy efficiency principles Experience with digital transformation initiatives

Unique Aspects

Combination of technical expertise and customer experience leadership is relatively rare in industrial automation sector
Role bridges gap between technical delivery and customer satisfaction in complex project environments
Position offers unique exposure to cutting-edge industrial automation technologies

Career Growth

2-4 years in role before advancement, depending on project portfolio success

Potential Next Roles

Global Technical Director Head of Customer Experience Senior Program Manager Regional Operations Director

Company Overview

ABB

ABB is a global leader in electrification and automation technology, with a strong focus on sustainable industrial solutions

Top-tier player in industrial technology with significant market share in medium voltage drives sector
Strategic location in Switzerland's industrial hub with global project scope
Innovation-driven environment with emphasis on collaboration and sustainable solutions
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.