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Global Talent Applications Support Manager - Job Opportunity at Dentons

Remote, GB
Full-time
Senior
Posted: June 4, 2025
Remote
£85,000 - £120,000 per year, considering the senior-level responsibilities, global team leadership requirements, specialized SuccessFactors expertise, and the premium compensation typical of top-tier international law firms

Benefits

Competitive remuneration package tailored to candidate experience and geographic location, positioning the company as flexible and globally competitive
Opportunity to work for the world's largest global law firm with 12,000+ professionals across 80+ countries, providing extensive networking and career development opportunities
Remote work flexibility enabling global talent access and work-life balance optimization
Exposure to cutting-edge legal technology and innovation initiatives as part of a forward-thinking organization
Professional development through managing complex, multi-jurisdictional systems and global team leadership
Access to premium legal industry knowledge and best practices through association with top-tier legal professionals

Key Responsibilities

Drive operational excellence across global Talent systems portfolio, ensuring enterprise-level system stability and service delivery that directly impacts 12,000+ professionals worldwide
Lead strategic escalation management for complex system issues, implementing root cause analysis and long-term solutions that prevent business disruption and maintain competitive advantage
Establish and monitor service level objectives and KPIs that align with organizational goals and demonstrate measurable business value from Talent technology investments
Build and lead a high-performing global team of specialized analysts, fostering a culture of continuous improvement and innovation that drives organizational transformation
Serve as primary liaison between HR, IT, and Compliance stakeholders, ensuring seamless integration of business requirements with technical capabilities
Orchestrate vendor relationships and partnerships with SAP and service providers, ensuring optimal contract performance and strategic technology roadmap alignment
Own comprehensive change management processes for mission-critical Talent applications, balancing innovation with risk mitigation and regulatory compliance
Contribute to strategic technology roadmap development, influencing multi-million dollar investment decisions and long-term organizational capabilities
Champion data-driven decision making through advanced reporting and analytics capabilities that inform executive-level Talent strategy

Requirements

Education

Post-secondary degree or equivalent in Information Technology, Business, Human Resources, or a related discipline

Experience

Minimum 5 years' experience in HR systems management, including SAP SuccessFactors or similar platforms. Experience managing HRIS or application support teams in a global environment

Required Skills

Deep functional knowledge of SAP SuccessFactors and related Talent systems Experience with system configuration, change control, and support in a complex, multi-region environment Familiarity with application management practices, ITSM frameworks, and Talent data structures Experience with reporting tools and dashboard platforms (e.g., People Analytics, Power BI) Strong leadership and team management abilities Proven experience managing global teams across multiple time zones and cultures Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels Strong facilitation, negotiation, and problem-solving skills Ability to build and maintain relationships with stakeholders across global regions Strong problem-solving and analytical skills, with attention to detail Experience managing third-party vendors and holding them accountable for delivery Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA Ability to balance business priorities with operational stability Fluency in English required; additional language skills are a plus

Certifications

Certification in SuccessFactors or relevant HR technology preferred Project management or ITIL certification advantageous
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Industry Trends

The legal industry is undergoing significant digital transformation, with major law firms investing heavily in HR technology to manage increasingly complex global workforces and improve talent retention in a competitive market. This trend is accelerated by the need for data-driven decision making in talent management and the integration of AI and analytics into HR processes. Global law firms are prioritizing operational excellence and standardization across jurisdictions due to increased regulatory complexity and client demands for consistent service delivery. This requires sophisticated HRIS platforms that can handle multi-regional compliance requirements while maintaining data integrity and security. The shift toward remote and hybrid work models in professional services has created unprecedented demand for robust, cloud-based talent management systems that can support distributed teams while maintaining collaboration and performance management capabilities across different time zones and legal jurisdictions.

Role Significance

Direct management of specialized global team including Team Lead, Data Analysts, Integration Specialists, and Systems Analysts, with indirect influence over regional talent leads and vendor teams, suggesting oversight of 8-15+ professionals across multiple time zones
Senior management position with significant strategic influence, reporting likely to executive level and responsible for enterprise-wide system stability affecting thousands of professionals. The role combines operational leadership with strategic planning and vendor management, indicating high organizational trust and accountability.

Key Projects

Enterprise-wide SuccessFactors implementations and upgrades affecting global workforce Data governance and compliance initiatives ensuring regulatory adherence across 80+ countries System integration projects connecting talent management with broader enterprise architecture Automation and efficiency initiatives reducing manual processes and improving user experience Vendor consolidation and optimization projects driving cost savings and service improvements

Success Factors

Proven ability to balance competing priorities from multiple stakeholders while maintaining system stability and compliance in a highly regulated environment Exceptional communication and influence skills to navigate complex organizational dynamics and drive consensus among diverse global teams and senior executives Deep technical expertise combined with business acumen to translate strategic objectives into operational realities and measurable outcomes Cultural sensitivity and adaptability to effectively lead teams and manage relationships across different legal jurisdictions and business cultures Strategic thinking capability to anticipate future needs and position technology investments to support long-term organizational goals while managing immediate operational demands

Market Demand

High demand driven by digital transformation initiatives in professional services, shortage of experienced SuccessFactors professionals with global team leadership experience, and the critical nature of talent management systems in large, complex organizations

Important Skills

Critical Skills

SAP SuccessFactors expertise is absolutely essential as the primary technology platform, with deep functional knowledge required to troubleshoot complex issues, guide strategic decisions, and maintain system integrity across global implementations. This specialized knowledge commands premium compensation and is difficult to replace. Global team leadership capabilities are crucial for success in managing distributed teams across time zones and cultures, requiring exceptional communication skills, cultural sensitivity, and the ability to maintain team cohesion and performance standards in a complex organizational environment. Vendor management and negotiation skills are vital for optimizing significant technology investments and ensuring service level compliance from multiple vendors and partners, directly impacting operational costs and service quality for the entire organization.

Beneficial Skills

Additional language capabilities would significantly enhance effectiveness in managing global stakeholder relationships and understanding regional nuances in talent management practices Legal industry experience provides valuable context for understanding the unique compliance and operational requirements of professional services organizations, enabling more effective solution design and stakeholder communication Advanced data analytics and reporting skills are increasingly valuable as organizations demand more sophisticated insights from their talent management investments, creating opportunities for strategic influence and value demonstration

Unique Aspects

Opportunity to impact talent management for one of the world's largest professional services organizations, providing exposure to complex, enterprise-scale challenges that few other roles can offer
Integration of legal industry compliance requirements with cutting-edge HR technology, creating unique expertise in regulatory-sensitive talent management systems
Global scope requiring navigation of diverse legal and cultural frameworks while maintaining system consistency and data governance standards
Strategic influence on technology investments and vendor relationships at enterprise scale, with budget authority and decision-making responsibility typically reserved for C-level executives
Exposure to industry-leading practices in professional services talent management, providing valuable insights into high-performance organizational design and execution

Career Growth

3-5 years to executive level positions, given the strategic nature of current role and exposure to senior leadership, with opportunities for accelerated advancement through successful large-scale transformation initiatives

Potential Next Roles

Global Head of Talent Technology or Chief Human Resources Technology Officer Director of Enterprise Applications or VP of HR Systems Chief Technology Officer for Professional Services organizations Senior Consulting roles with major HR technology vendors or implementation partners

Company Overview

Dentons

Dentons operates as the world's largest global law firm with over 12,000 professionals across 80+ countries, representing a truly multinational organization with complex operational requirements. The firm positions itself as innovative and forward-thinking, emphasizing its role as 'the firm of the future' and commitment to challenging traditional legal service delivery models.

Market leader in terms of global scale and presence, with significant influence in the international legal services market. The firm's size and geographic reach provide substantial resources for technology investment and innovation, while also creating complex integration and standardization challenges that require sophisticated solutions.
This remote UK-based role likely serves as a central coordination point for European operations while maintaining global responsibilities, suggesting the UK office plays a strategic role in the firm's international technology governance and may serve as a regional hub for talent management systems.
The firm emphasizes innovation, diversity of perspectives, and collaborative problem-solving, suggesting a culture that values creative solutions and cross-functional teamwork. The global nature of operations requires professionals who can work effectively across cultural boundaries and adapt to different regional business practices while maintaining consistent standards.
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