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Grant Project Manager, Customer Relationship Management (CRM) - Job Opportunity at Miami Dade College

Miami, USA
Temporary
Senior
Posted: January 27, 2025
On-site
USD 71,171 - 88,963 per year

Benefits

Florida Retirement System (FRS) eligibility after 6 months
Educational institution benefits
Professional development opportunities
Public service loan forgiveness eligibility

Key Responsibilities

Lead strategic CRM implementation and optimization
Drive data migration and quality assurance
Develop comprehensive constituent engagement strategies
Manage cross-functional stakeholder relationships
Direct Agile development processes
Oversee system training and adoption

Requirements

Education

Master's Degree in Computer Science, Business Administration, or related field

Experience

3 years with Master's degree or 7 years with Bachelor's degree

Required Skills

JIRA/Confluence expertise Agile/Scrum methodologies Stakeholder management Software development knowledge Data management Project management Leadership and communication Problem-solving Analytical thinking Cross-cultural competence
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Sauge AI Market Intelligence

Industry Trends

Higher education institutions are increasingly adopting enterprise CRM solutions to enhance student engagement and operational efficiency Growing emphasis on data-driven decision making in educational administration Rising demand for integrated systems that can handle complex constituent relationships

Salary Evaluation

The offered salary range is competitive for higher education sector in Miami, though 15-20% below similar roles in corporate settings

Role Significance

Likely leading a cross-functional team of 5-8 members including technical and business stakeholders
Senior position with strategic influence on institutional digital transformation

Key Projects

CRM platform implementation and integration Data migration and quality assurance programs Process automation initiatives Stakeholder training and change management Analytics and reporting system development

Success Factors

Strong technical acumen combined with educational sector understanding Ability to bridge technical and non-technical stakeholders Experience with change management in academic environments Deep understanding of data privacy and educational regulations

Market Demand

High demand with steady growth, particularly in educational and non-profit sectors implementing digital transformation initiatives

Important Skills

Critical Skills

CRM platform expertise, particularly Salesforce Change management in academic settings Cross-cultural communication abilities Technical project management with Agile methodologies

Beneficial Skills

Higher education sector experience Grant management knowledge Business process reengineering Data analytics and visualization

Unique Aspects

Grant-funded position indicating strategic institutional investment in digital transformation
Opportunity to shape long-term technological direction of a major educational institution
Complex stakeholder environment requiring sophisticated relationship management

Career Growth

2-4 years in role before advancement, depending on project success and organizational growth

Potential Next Roles

Director of Digital Transformation Head of Technology Solutions Chief Technology Officer in Education Sector

Company Overview

Miami Dade College

Miami Dade College is one of the largest public colleges in the United States, serving a diverse student population with multiple campuses

Leading position in higher education sector with significant regional influence
Major educational institution in South Florida with substantial community impact
Professional academic environment with emphasis on diversity, innovation, and community service
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