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Grievance Coordinator (Remote) - Job Opportunity at Rula

Remote, US
Full-time
Senior
Posted: March 7, 2025
Remote
USD 90,015 - 100,605 per year

Benefits

Comprehensive remote work flexibility with structured work-life balance support
Market-competitive healthcare package including medical, dental, and vision
Progressive parental leave policy for all caregiving situations
Notable wellness-focused benefits including EAP and wellness events
Financial planning support through 401(k) and specialized programs
Home office setup stipend and quarterly team building allowance
Comprehensive professional development through lunch & learns

Key Responsibilities

Lead end-to-end management of complaint and grievance processes in behavioral healthcare setting
Conduct thorough investigations of clinical care concerns and documentation compliance
Drive quality improvements through data analysis and trend identification
Provide expert clinical guidance to provider network of 10,000+ professionals
Develop and implement resolution strategies for complex patient care situations
Ensure regulatory compliance and documentation standards across provider network

Requirements

Education

Master's degree

Experience

5+ years of licensed clinical therapy experience

Required Skills

Active unencumbered clinical license (LCSW, LMFT, LPC or equivalent) Advanced communication skills Clinical documentation expertise Experience managing patient complaints Google Workspace proficiency Independent problem-solving ability

Certifications

Active clinical license (LCSW, LMFT, LPC or equivalent)
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Sauge AI Market Intelligence

Industry Trends

The behavioral health tech sector is experiencing rapid growth with increased focus on quality assurance and patient experience Remote mental healthcare delivery is becoming standardized, creating new demands for quality oversight Integration of tech platforms with traditional clinical practice is driving need for hybrid skill sets

Salary Evaluation

The offered salary range of $90-100K is competitive for senior clinical quality roles, though may trend lower than similar positions in established healthcare organizations. Market range typically spans $85-120K depending on location and experience level.

Role Significance

Typically part of a specialized clinical quality team of 5-10 professionals in high-growth healthcare technology companies
Senior individual contributor role with significant influence on clinical quality standards and provider network performance

Key Projects

Implementation of standardized grievance review processes Development of provider quality metrics and monitoring systems Creation of clinical documentation standards and compliance frameworks Cross-functional quality improvement initiatives

Success Factors

Strong clinical background combined with technology adaptability Ability to balance patient advocacy with provider support Experience in fast-paced healthcare technology environments Advanced problem-solving and analytical capabilities

Market Demand

High demand position reflecting industry-wide focus on quality assurance in digital health platforms. Growing regulatory scrutiny and patient advocacy are driving increased need for experienced grievance coordinators.

Important Skills

Critical Skills

Clinical licensure and experience are foundational for credibility and decision-making Investigation and resolution skills essential for effective grievance management Advanced communication abilities crucial for stakeholder management

Beneficial Skills

Technology platform experience valuable for workflow optimization Quality improvement methodology knowledge aids in system enhancement Change management skills support implementation of new processes

Unique Aspects

Combination of clinical expertise with tech-enabled healthcare delivery
Focus on holistic mental health approach including provider support
Strong emphasis on work-life balance and remote work culture

Career Growth

2-3 years in role typically required before advancement to director-level positions

Potential Next Roles

Clinical Quality Director Clinical Operations Manager Provider Network Quality Lead Clinical Compliance Manager

Company Overview

Rula

Mental health technology company focused on improving access to quality behavioral healthcare through provider network management and technology integration

Growing presence in digital health sector with substantial provider network of 10,000+ clinicians
National remote-first organization with distributed workforce across US
Progressive, mission-driven environment emphasizing work-life balance and professional development
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