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Group Manager - Client Services - Job Opportunity at Infosys

Multiple Locations, United States
Full-time
Executive
Posted: April 10, 2025
Hybrid
USD 180,000 - 250,000 base salary annually with additional performance bonuses of 30-50% based on account performance and revenue targets

Benefits

Comprehensive healthcare coverage typical of large technology consultancies
Professional development and training opportunities through Infosys' learning platforms
Global exposure and international project opportunities
Career advancement paths within large organizational structure
401(k) retirement plans with company matching (industry standard for role level)

Key Responsibilities

Strategic client relationship management for accounts valued at $100M+
End-to-end opportunity management from prospecting to closure
Account planning and P&L responsibility for major client portfolios
Cross-functional delivery assurance and stakeholder management
Executive-level relationship building and business development

Requirements

Education

Bachelor's degree or foreign equivalent required (or equivalent experience)

Experience

16+ years of experience with strong sales/relationship management/account management experience

Required Skills

Business development Project management C-level relationship building Proposal creation and presentation Leadership and interpersonal skills IT and business consulting Industry-specific solution knowledge Global Delivery Model expertise
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Sauge AI Market Intelligence

Industry Trends

Digital transformation initiatives are driving increased demand for senior client service roles in IT consulting Shift towards integrated technology-business solution selling requires broader expertise from account managers Growing emphasis on AI and digital services is reshaping client relationship management approaches Market consolidation in IT consulting is creating larger account opportunities and more complex stakeholder environments

Role Significance

Typically manages a matrix team of 50-200 delivery personnel across multiple projects and locations
Senior executive position with direct impact on company revenue and client retention. Role typically reports to regional or vertical leadership.

Key Projects

Large-scale digital transformation programs Enterprise-wide technology modernization initiatives Strategic consulting engagements Multi-year managed services contracts

Success Factors

Ability to navigate complex organizational structures both internally and at client organizations Strong understanding of technology trends and business impact Excellence in stakeholder management across cultural and organizational boundaries Strategic thinking with tactical execution capabilities

Market Demand

High demand due to digital transformation acceleration and increasing complexity of enterprise technology solutions. Role requires rare combination of technical understanding and executive relationship management skills.

Important Skills

Critical Skills

Executive relationship management - Essential for maintaining and growing large account relationships Strategic account planning - Critical for identifying and capturing growth opportunities Technology solution understanding - Necessary for credible C-level conversations Cross-cultural team leadership - Required for effective global delivery model execution

Beneficial Skills

Industry-specific domain knowledge Advanced degree in business or technology Experience with emerging technologies like AI and cloud Change management expertise

Unique Aspects

P&L responsibility at $100M+ level is higher than industry average for similar roles
Strong focus on AI and digital transformation differentiates role from traditional account management positions
Global delivery model expertise requirement indicates significant offshore team management responsibility

Career Growth

Typical progression to next level in 3-5 years based on account performance and revenue growth

Potential Next Roles

Vice President of Client Services Regional Delivery Head Practice Leadership Chief Customer Officer

Company Overview

Infosys

Infosys is one of the world's largest IT services and consulting firms with over four decades of experience in digital transformation

Top-tier global technology services provider with strong presence in digital transformation and consulting services
Major player in US market with significant growth initiatives and strategic client relationships
Matrix organization with strong emphasis on delivery excellence and continuous learning. Global delivery model creates diverse, multicultural work environment.
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