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Group Operational Risk Manager - Job Opportunity at Mandarin Oriental Hotel Group

Hong Kong, HK
Full-time
Senior
Posted: May 29, 2025
On-site
USD 120,000 - 160,000 per year, reflecting the senior nature of this role, Hong Kong's competitive market for financial services and hospitality professionals, and the specialized expertise required in operational risk management within luxury hospitality. The position's global scope and technical requirements justify the upper range of this estimate.

Benefits

Comprehensive learning and development programs tailored to career advancement stages, providing structured professional growth opportunities
MOstay program offering complimentary nights and attractive accommodation rates at luxury properties worldwide, delivering significant travel savings and lifestyle benefits
Comprehensive health and wellness programs with global coverage, ensuring work-life balance support and medical security
Progressive retirement plans with benefits scaling based on service length and role level, providing long-term financial security and loyalty rewards

Key Responsibilities

Lead strategic security system design and implementation across global new builds, renovations, and rebranding projects, directly impacting operational safety and guest experience
Drive digital transformation initiatives for operational risk and security processes, positioning the organization at the forefront of hospitality technology innovation
Develop and maintain enterprise-level Business Continuity Management systems, ensuring organizational resilience and regulatory compliance across international operations
Oversee critical security infrastructure including Access Control, CCTV, Security Control Rooms, and Fire Command Centres, safeguarding assets worth hundreds of millions
Lead cross-functional collaboration with technical services, legal, finance, and IT departments to ensure integrated risk management approaches
Manage relationships with external stakeholders including law enforcement, consultants, and regulatory authorities, maintaining corporate reputation and compliance standards
Design and implement security training programs for pre-opening and rebranding initiatives, ensuring consistent service delivery standards across the portfolio
Establish and maintain incident reporting systems and data integrity protocols, providing executive leadership with critical operational intelligence

Requirements

Education

Bachelor's degree in any discipline

Experience

5+ years of experience in compliance, operational risk, or project development

Required Skills

Strong customer focus Results-driven approach Process-oriented mindset Problem-solving capabilities Communication skills Team leadership High integrity Humility Composure under pressure Time management Project management Fluent in English and Chinese Experience in hospitality or large-scale organizations Understanding of security systems and compliance
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Sauge AI Market Intelligence

Industry Trends

The luxury hospitality sector is experiencing unprecedented digital transformation, with operational risk management becoming increasingly sophisticated as hotels integrate IoT devices, smart room technologies, and advanced security systems. This creates demand for professionals who can bridge traditional risk management with cutting-edge technology implementation. Post-pandemic business continuity planning has evolved from a compliance requirement to a strategic differentiator, with luxury hotel groups investing heavily in resilient operational frameworks that can adapt to various disruption scenarios while maintaining service excellence. The Asia-Pacific luxury hospitality market is experiencing robust growth, with Hong Kong serving as a strategic hub for international hotel groups expanding their regional operations, creating premium opportunities for senior risk management professionals with multicultural competencies.

Role Significance

Typically manages a matrix team of 8-15 professionals including regional security managers, technical specialists, and project coordinators, while collaborating with department heads across multiple business units and geographic regions.
This is a senior-level position with significant strategic influence, requiring independent decision-making authority over global security systems and direct collaboration with C-suite executives. The role carries responsibility for enterprise-wide risk frameworks and serves as a subject matter expert for operational resilience across international operations.

Key Projects

Enterprise-wide digital security platform implementations spanning multiple properties and countries Development of integrated crisis management protocols for natural disasters, security threats, and operational disruptions Large-scale property opening and rebranding initiatives requiring comprehensive security infrastructure design Regulatory compliance initiatives across diverse international jurisdictions with varying security and safety requirements

Success Factors

Demonstrated ability to translate complex technical security requirements into business-friendly solutions that enhance both operational efficiency and guest experience Strong cultural intelligence and multilingual capabilities essential for managing diverse stakeholder relationships across Asian and Western business environments Proven track record in large-scale project management with the ability to coordinate multiple concurrent initiatives while maintaining attention to detail Deep understanding of luxury hospitality operations combined with technical expertise in modern security systems and digital risk management platforms Exceptional crisis management capabilities with the composure to make critical decisions under pressure while maintaining brand reputation and guest safety

Market Demand

High demand driven by increased regulatory scrutiny in the hospitality sector, growing emphasis on guest safety and data protection, and the critical need for business continuity expertise following recent global disruptions.

Important Skills

Critical Skills

Fluency in English and Chinese languages is essential given Hong Kong's unique position as an international financial hub with strong Chinese cultural connections, enabling effective communication with diverse stakeholders including government officials, international partners, and local service providers Deep understanding of security systems and compliance frameworks is crucial as modern luxury hotels integrate sophisticated technology platforms that must meet stringent international security standards while providing seamless guest experiences Project management expertise is vital given the role's responsibility for coordinating complex, multi-year development initiatives across different countries with varying regulatory requirements and cultural expectations

Beneficial Skills

Advanced certifications in risk management (such as FRM or PRM) would enhance credibility when working with financial institutions and regulatory bodies that frequently interact with luxury hospitality operations Experience with international compliance frameworks including GDPR, anti-money laundering regulations, and hospitality-specific safety standards would accelerate effectiveness in this global role Technical knowledge of emerging technologies such as biometric access controls, AI-powered threat detection, and integrated building management systems would support the digital innovation aspects of this position

Unique Aspects

This role uniquely combines traditional hospitality risk management with cutting-edge digital innovation, requiring expertise in both legacy security systems and emerging technologies like IoT and AI-powered surveillance platforms
The position offers rare exposure to ultra-luxury property development from conception to operation, providing comprehensive understanding of high-end real estate and hospitality project management
Working within Mandarin Oriental's Asian heritage framework while serving international clientele develops distinctive cultural competencies valuable across global business environments
The role's integration with Michelin-starred restaurants, luxury spas, and premium residential components creates exposure to diverse operational risk scenarios beyond traditional hotel management

Career Growth

Progression to director-level roles typically occurs within 3-5 years given the strategic nature of this position and the accelerated career paths common in international hospitality groups. The global exposure and cross-functional experience gained in this role provides strong preparation for C-suite advancement.

Potential Next Roles

Group Director of Operational Risk with expanded P&L responsibility and direct reports across multiple departments Regional Vice President of Security and Risk Management overseeing entire geographic markets Chief Risk Officer positions within hospitality groups or related industries such as commercial real estate or facilities management Senior consulting roles with major risk management firms specializing in hospitality and entertainment sectors

Company Overview

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group represents the pinnacle of luxury hospitality with a portfolio of iconic properties in prime global destinations. The company has built its reputation over six decades through legendary service standards inspired by Asian heritage while embracing cutting-edge luxury experiences. With properties commanding premium rates and maintaining consistently high occupancy levels, the group represents financial stability and prestige within the hospitality sector.

Positioned as a ultra-luxury hospitality leader competing directly with Four Seasons, Ritz-Carlton, and other premium brands. The group's focus on Asian-inspired service excellence and prime urban locations creates a distinctive market position that commands premium pricing and attracts high-net-worth clientele globally.
Hong Kong serves as the group's flagship location and regional headquarters for Asia-Pacific operations, making this role strategically important for overseeing security standards across one of the world's most dynamic hospitality markets. The position offers exposure to diverse regulatory environments and cultural contexts that enhance professional development.
The organization emphasizes craftsmanship, integrity, and continuous learning, creating an environment where senior professionals are expected to demonstrate both technical excellence and cultural sensitivity. The company's commitment to employee development and global mobility opportunities attracts high-caliber professionals seeking long-term career growth.
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