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Guest Service Agent - Job Opportunity at Holiday Inn Kingston Waterfront

Kingston, Canada
Part-time
Entry-level
Posted: February 27, 2025
On-site
CAD 35,000-42,000 annually for full-time equivalent based on Kingston market conditions and entry-level hospitality position

Benefits

Professional development through Canada's largest independent hotel portfolio
Exposure to diverse hospitality operations
Career advancement opportunities across 100+ properties
Collaborative work environment

Key Responsibilities

Drive guest satisfaction through personalized check-in/out processes and special request fulfillment
Manage revenue optimization through strategic room assignments and upselling
Coordinate cross-departmental communications for seamless service delivery
Execute financial transactions and maintain accounting accuracy
Ensure property security and emergency protocol compliance
Lead service quality initiatives through proactive guest engagement

Requirements

Education

High school graduate or equivalent

Required Skills

Excellent written and verbal communication skills in English Excellent organizational, interpersonal and administration skills Proficient or familiar with computerized systems Demonstrated knowledge of guest service High degree of professional work ethic
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Sauge AI Market Intelligence

Industry Trends

Post-pandemic hospitality recovery driving increased focus on personalized guest experiences and health protocols Digital transformation in hotel operations creating demand for tech-savvy front desk personnel Growing emphasis on revenue optimization through strategic upselling at check-in Rising importance of cross-functional coordination in lean hospitality operations

Role Significance

Typically part of a 6-10 person front desk team in a mid-size hotel operation
Entry-level position with significant guest impact and revenue influence through upselling opportunities

Key Projects

Guest satisfaction improvement initiatives Revenue optimization programs Cross-departmental service coordination Emergency response protocol implementation

Success Factors

Strong interpersonal skills with ability to maintain composure under pressure Detail orientation in financial transactions and guest records Adaptability to varying shift schedules and guest needs Proactive problem-solving mindset

Market Demand

Moderate to High - Tourism recovery and hospitality labor shortages creating steady demand for guest service professionals

Important Skills

Critical Skills

Guest service excellence - Essential for maintaining property reputation and guest satisfaction System proficiency - Critical for managing property management software and financial transactions Communication skills - Vital for guest interaction and cross-departmental coordination

Beneficial Skills

Additional language skills - Valuable for international guests Local area knowledge - Enhances guest service capabilities Revenue management understanding - Supports upselling initiatives

Unique Aspects

Access to Canada's largest independent hotel portfolio for career development
Exposure to multiple international hotel brands
Opportunity to impact guest experience in historic waterfront location

Career Growth

12-18 months in role typical before advancement opportunities, accelerated growth possible within InnVest's large portfolio

Potential Next Roles

Front Office Supervisor Guest Services Manager Operations Manager Hotel Manager

Company Overview

Holiday Inn Kingston Waterfront

InnVest Hotels operates as Canada's largest independent hotel owner with over 100 properties across multiple brands

Leading position in Canadian hospitality market with significant portfolio diversity and operational scale
Strong Eastern Ontario presence with Kingston property benefiting from tourism and institutional markets
Entrepreneurial environment emphasizing collaboration and individual growth potential
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Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.