Home Jobs Head of IT Service Management
Back to Jobs

Head of IT Service Management - Job Opportunity at HOYA HOLDINGS ASIA PACIFIC PTE LTD

Singapore, Singapore
Full-time
Executive
Posted: May 24, 2025
On-site
SGD 16,000 - 25,000 per month

Benefits

Comprehensive professional development assistance with structured career advancement opportunities and skills enhancement programs
Access to global ITIL, COBIT, and advanced ITSM certification training
Leadership development programs aligned with multinational organizational transformation experience
Opportunity to work with cutting-edge ITSM platforms and emerging technologies including AI and automation

Key Responsibilities

Drive global strategic direction for IT Service Management across multiple regions, establishing enterprise-wide service excellence standards that directly impact organizational digital transformation success
Architect and implement comprehensive global Service Desk operations, creating standardized procedures and performance metrics that ensure consistent service delivery and exceed user satisfaction benchmarks across diverse geographical markets
Lead Service Integration and Management (SIAM) strategy development, orchestrating complex multi-vendor ecosystems and ensuring seamless integration of internal and external service providers to optimize organizational performance
Champion operational excellence through process optimization, resource allocation, and financial management, implementing industry best practices that enhance service delivery and support critical business functions
Spearhead innovation and technology advancement initiatives, leveraging automation, AI, and emerging technologies to improve service efficiency while staying ahead of industry trends and technological evolution
Build and develop high-performing global teams, providing mentorship and professional development opportunities while fostering a culture of continuous learning and cross-functional collaboration
Manage critical stakeholder relationships across internal and external partners, acting as primary escalation point for business leaders and building strategic vendor partnerships that enhance organizational service capabilities
Implement comprehensive risk management frameworks ensuring compliance with data security, privacy regulations, and industry standards while developing robust contingency plans for business continuity
Establish advanced performance monitoring and reporting systems utilizing analytics to drive continuous improvement and align KPIs with evolving business priorities and organizational objectives

Requirements

Education

Bachelor's degree in a relevant field; Master's degree or MBA preferred

Experience

Minimum of 15 years in senior leadership roles involving complex organizational transformations

Required Skills

Proven track record in leading change programs with a focus on IT service management Expertise in influencing strategic decisions among senior managers Experience with ITSM tools such as ServiceNow, BMC, or similar platforms Global Service Desk Management Service Integration and Management (SIAM) Cross-functional collaboration with multiple internal and external service providers Service provider performance oversight Process optimization and workflow management Resource allocation and financial management Team leadership and development Stakeholder engagement and relationship building Risk management and compliance Performance monitoring and advanced analytics

Certifications

Relevant certifications in leadership, change management, ITIL, COBIT, or other ITSM frameworks
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The IT Service Management sector is experiencing unprecedented growth driven by digital transformation initiatives, with organizations increasingly recognizing the critical importance of integrated service delivery models that can support hybrid work environments and cloud-first strategies. Companies are investing heavily in SIAM frameworks to manage complex multi-vendor ecosystems more effectively. Artificial Intelligence and automation are revolutionizing traditional ITSM practices, with intelligent chatbots, predictive analytics, and automated incident resolution becoming standard expectations rather than competitive advantages. Organizations are seeking leaders who can navigate this technological shift while maintaining service quality and user satisfaction. The Asia-Pacific region is witnessing accelerated investment in IT infrastructure and service management capabilities, particularly in Singapore which serves as a regional hub for multinational corporations seeking to establish centralized service delivery models across diverse markets and regulatory environments. Regulatory compliance and data privacy requirements are becoming increasingly complex across international markets, requiring ITSM leaders to develop sophisticated governance frameworks that can adapt to varying regional requirements while maintaining consistent global service standards.

Salary Evaluation

The offered salary range of SGD 16,000-25,000 monthly (approximately USD 142,000-221,000 annually) is competitive for the Singapore market and reflects the executive nature of this global leadership role. This compensation aligns well with regional standards for senior ITSM positions at multinational corporations, particularly considering the extensive scope covering Asia-Pacific operations and the requirement for 15+ years of transformation leadership experience.

Role Significance

Typically manages a global team of 50-150 professionals across multiple regions, including regional service desk managers, SIAM specialists, process improvement analysts, and vendor relationship managers. The role involves both direct reports and matrix management of cross-functional teams and external service provider resources.
This is a C-suite adjacent executive position with global responsibility spanning multiple regions and significant organizational impact. The role holder will be accountable for enterprise-wide service management strategy, substantial budget oversight, and direct influence on digital transformation outcomes that affect overall business performance and competitive positioning.

Key Projects

Implementation of global ITSM platform consolidation initiatives spanning multiple business units and geographical regions Enterprise-wide SIAM framework deployment managing complex multi-vendor ecosystems worth millions in annual service contracts Digital transformation of service delivery models incorporating AI, automation, and self-service capabilities Merger and acquisition integration projects requiring service management harmonization across diverse organizational cultures and technical environments

Success Factors

Demonstrated ability to influence and align senior leadership across diverse cultural and business contexts, particularly in matrix organizations where service management intersects with multiple business units and regional operations Deep expertise in modern ITSM frameworks combined with practical experience implementing large-scale transformations that deliver measurable business value while maintaining operational stability during transition periods Strategic thinking capabilities that can balance immediate operational excellence requirements with long-term innovation initiatives, ensuring service management evolution keeps pace with rapid technological advancement and changing business needs Strong vendor management and negotiation skills essential for optimizing complex service provider relationships while maintaining cost efficiency and service quality across multiple geographical markets and regulatory environments

Market Demand

High demand exists for experienced ITSM executives who can lead global transformation initiatives, particularly in the Asia-Pacific region where organizations are rapidly modernizing their service delivery capabilities. The combination of SIAM expertise, global service desk management experience, and proven change leadership makes this a highly sought-after skill set in the current market.

Important Skills

Critical Skills

SIAM (Service Integration and Management) expertise is absolutely essential as organizations increasingly rely on complex multi-vendor ecosystems to deliver integrated business services. The ability to orchestrate these relationships while maintaining service quality and cost efficiency directly impacts organizational competitiveness and operational resilience. Advanced change management and transformation leadership capabilities are crucial given the rapid pace of technological evolution in ITSM. Leaders must be able to guide organizations through continuous adaptation while maintaining operational stability and user satisfaction during transition periods. Global stakeholder management and cross-cultural leadership skills are vital for success in the Asia-Pacific region where business practices, regulatory requirements, and cultural expectations vary significantly across markets. The ability to build trust and drive alignment across diverse contexts directly determines implementation success. Financial management and vendor negotiation expertise becomes increasingly important as ITSM budgets represent significant organizational investments and service provider relationships often involve multi-million dollar contracts that require sophisticated management and optimization strategies.

Beneficial Skills

Emerging technology expertise in areas like artificial intelligence, machine learning, and robotic process automation provides competitive advantage as these technologies become standard components of modern service delivery models rather than experimental additions Data analytics and business intelligence capabilities enable more sophisticated performance management and predictive service delivery, allowing leaders to identify and address issues before they impact users while demonstrating clear business value from service management investments Cybersecurity and compliance knowledge becomes increasingly valuable as service management intersects with data protection, privacy regulations, and business continuity requirements that vary across international markets and industry sectors Industry-specific knowledge in healthcare technology, optical systems, or precision manufacturing provides additional context for understanding HOYA's unique business requirements and developing service management strategies that align with specialized operational needs and regulatory environments

Unique Aspects

This role offers rare exposure to managing service operations across one of the world's most diverse and rapidly growing economic regions, providing invaluable experience in navigating complex regulatory, cultural, and technological landscapes that span from developed markets like Japan and Australia to emerging economies throughout Southeast Asia
The position combines traditional ITSM leadership with cutting-edge innovation responsibilities, requiring the successful candidate to balance operational excellence with technology advancement in areas like AI, automation, and predictive analytics that are reshaping the service management landscape
HOYA's position as a technology company rather than a traditional enterprise creates unique opportunities to implement and test emerging ITSM technologies and methodologies, potentially influencing industry best practices and standards development
The global scope of responsibilities includes managing service delivery across significant time zone differences and cultural variations, providing exceptional experience in distributed team leadership and cross-cultural business operations that is increasingly valuable in the modern global economy

Career Growth

Career progression to C-suite roles typically occurs within 3-5 years given the executive nature of this position and the valuable experience gained managing global operations and transformation initiatives in the dynamic Asia-Pacific market.

Potential Next Roles

Chief Information Officer (CIO) positions at mid-to-large enterprises seeking leaders with proven service management and operational excellence track records Chief Technology Officer (CTO) roles focused on digital transformation and service delivery innovation in technology-forward organizations VP of Digital Operations or VP of IT Operations positions at global corporations requiring expertise in complex service integration and management Independent consulting leadership roles specializing in enterprise ITSM transformation and SIAM implementation for multinational clients

Company Overview

HOYA HOLDINGS ASIA PACIFIC PTE LTD

HOYA Holdings is a leading global technology company specializing in optical products, healthcare, and information technology solutions, with significant operations across Asia-Pacific, Europe, and the Americas. The company has established itself as an innovation leader in precision optics, medical devices, and life sciences, maintaining a strong focus on technological advancement and quality excellence.

HOYA holds a prominent position in the global optical and healthcare technology markets, with particular strength in the Asia-Pacific region where it serves as a technology hub for multinational operations. The company's commitment to digital transformation and operational excellence makes it an attractive employer for senior IT professionals seeking exposure to cutting-edge technologies and global business operations.
Singapore serves as HOYA's strategic Asia-Pacific headquarters, providing oversight for operations across Japan, China, Southeast Asia, Australia, and India. This regional hub role offers significant exposure to diverse markets, regulatory environments, and business cultures, making it an excellent platform for global career development in technology leadership.
HOYA maintains a performance-driven culture that emphasizes innovation, continuous improvement, and global collaboration. The company's Japanese heritage combined with its international expansion creates a unique blend of precision-focused operational excellence and adaptive global business practices, fostering an environment where systematic improvement and technological innovation are highly valued.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.