Home Jobs Head of Operations
Back to Jobs

Head of Operations - Job Opportunity at PT BANK MANDIRI (PERSERO) TBK

Singapore, Singapore
Full-time
Senior
Posted: August 1, 2025
On-site
SGD 10,000 - 15,000 per month

Benefits

Competitive salary package within premium banking sector range
International banking exposure with leading Indonesian financial institution
Strategic leadership role with significant operational oversight
Cross-cultural business development opportunities between Indonesia and Singapore

Key Responsibilities

Lead comprehensive operational strategy across Trade Services, Credit, Settlements, Remittance, and Onboarding functions to drive branch profitability and market positioning
Direct strategic business unit approach implementation to optimize operational efficiency and revenue generation across all service lines
Orchestrate planning, coordination, and control mechanisms for critical banking operations ensuring regulatory compliance and business growth
Manage cross-functional operational teams to deliver superior client service while maintaining risk management standards
Drive operational excellence initiatives that support the bank's regional expansion and market leadership objectives

Requirements

Education

University or Master degree Finance, Business Administration or Economics

Experience

At least 8 to 10 years of relevant working experience preferably in the banking industry

Required Skills

Excellent leadership skills able to build, lead and manage a team Prior experience in managing a diverse team members Familiar with the business cultures of Indonesian organizations ability to converse and formulate reports in Bahasa to Head Office
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

Southeast Asian banking sector is experiencing rapid digital transformation with increasing focus on trade finance and cross-border payment solutions, particularly between Indonesia and Singapore as major economic partners. Banks are prioritizing operational efficiency through technology integration while maintaining strong risk management frameworks. Indonesian banks are expanding their regional presence significantly, with Singapore serving as a key hub for international operations and wealth management services. This expansion is driven by Indonesia's growing economy and increasing international trade relationships. Banking operations roles are evolving to incorporate more strategic oversight of digital channels, regulatory compliance, and customer experience management, requiring leaders who can balance traditional banking expertise with modern operational approaches.

Salary Evaluation

The offered salary range of SGD 10,000-15,000 monthly (approximately USD 88,000-132,000 annually) is competitive for senior banking operations roles in Singapore, particularly for positions requiring Indonesian language skills and cultural knowledge. This range reflects the premium for bilingual capabilities and regional banking expertise.

Role Significance

Typically manages 15-25 professionals across various operational departments including trade services, credit processing, settlements, and customer onboarding teams, with indirect oversight of additional support staff and vendor relationships.
This is a senior executive position with significant operational accountability, responsible for multiple critical banking functions and strategic business unit performance. The role represents a key leadership position within the Singapore branch structure with direct impact on profitability and operational excellence.

Key Projects

Implementation of digital transformation initiatives across operational processes to enhance efficiency and customer experience Development of enhanced trade finance capabilities to serve growing Indonesia-Singapore business corridor Regulatory compliance projects ensuring adherence to both Singapore MAS and Indonesian banking regulations Cross-border payment system optimization and settlement process improvements

Success Factors

Deep understanding of both Indonesian and Singaporean banking regulations and business practices, enabling effective navigation of cross-border operational requirements and relationship management with headquarters Proven ability to drive operational efficiency while maintaining strict risk management standards, particularly important in trade finance and settlement operations where regulatory compliance is critical Strong change management capabilities to lead digital transformation initiatives and process optimization across traditional banking operations Cultural intelligence and bilingual communication skills essential for managing diverse teams and maintaining effective reporting relationships with Indonesian headquarters

Market Demand

High demand exists for senior banking operations professionals with Indonesian banking experience in Singapore, driven by strong economic ties between the countries and limited pool of candidates with both technical banking expertise and cultural competency.

Important Skills

Critical Skills

Indonesian language proficiency and cultural competency are absolutely essential as this role requires regular communication with headquarters and understanding of Indonesian business practices. This skill set is rare in Singapore's banking market and creates significant competitive advantage for qualified candidates. Operational risk management expertise is crucial given the complexity of managing multiple banking functions including trade finance and settlements, where regulatory compliance and error prevention directly impact bank reputation and profitability. Leadership and team management capabilities are vital for success as the role involves coordinating diverse operational functions and managing multicultural teams while driving performance improvements and strategic initiatives.

Beneficial Skills

Digital banking and fintech knowledge would enhance ability to lead operational transformation initiatives and improve customer experience across various banking services Regional banking network understanding would support strategic planning and best practice implementation across Bank Mandiri's international operations Regulatory expertise in both Singapore MAS and Indonesian banking regulations would strengthen compliance management and strategic planning capabilities

Unique Aspects

Rare opportunity to lead operations for Indonesia's largest bank in Singapore, providing exposure to both domestic Indonesian banking practices and international regulatory environments
Strategic role in facilitating trade and investment flows between Indonesia and Singapore, two of Southeast Asia's largest economies
Bilingual requirement creates specialized career path with limited competition and high value in regional banking market
Combination of traditional banking operations with modern digital transformation initiatives in rapidly growing market

Career Growth

Career progression to country management or regional COO roles typically occurs within 3-5 years given the strategic nature of this position and the valuable cross-border banking expertise developed.

Potential Next Roles

Country Manager or Branch Manager positions within PT Bank Mandiri's regional network Senior Vice President Operations roles at major international banks in Southeast Asia Chief Operating Officer positions at mid-sized regional banks Regional Head of Operations for multinational banking institutions

Company Overview

PT BANK MANDIRI (PERSERO) TBK

PT Bank Mandiri is Indonesia's largest bank by assets and one of the most prominent financial institutions in Southeast Asia, with strong government backing and extensive domestic market presence. The bank has been expanding its international operations significantly, with Singapore serving as a crucial hub for regional business development and international banking services.

As Indonesia's flagship bank, Bank Mandiri holds a dominant market position domestically and is recognized as a key player in Southeast Asian banking, particularly in trade finance and corporate banking services supporting Indonesia's international trade relationships.
The Singapore branch serves as a strategic gateway for Bank Mandiri's international operations, focusing on trade finance, corporate banking, and wealth management services for Indonesian companies and high-net-worth individuals conducting business regionally.
Bank Mandiri combines traditional Indonesian business values with modern international banking standards, emphasizing relationship-building, respect for hierarchy, and collaborative decision-making while maintaining high performance expectations and professional development opportunities.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.