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Head of Operations - Job Opportunity at Swell UK Ltd

Hyde, GB
Full-time
Senior
Posted: February 28, 2025
On-site
GBP 50,000-55,000 per year

Benefits

Competitive Employee Discount Program - Access to premium product range
Comprehensive Parking Solution - Free on-site parking reducing commute costs
Professional Development - Language training program indicating international growth focus
Healthcare Support - Sick pay coverage above statutory minimum
Retail Benefits Package - Store discount showing commitment to employee satisfaction

Key Responsibilities

Strategic Operations Leadership - Direct end-to-end operational strategy development and implementation for e-commerce excellence
Supply Chain Optimization - Comprehensive warehouse management and inventory control system enhancement
Performance Analytics - Development and monitoring of advanced KPI frameworks and operational metrics
Quality Assurance Leadership - Implementation of systematic quality control processes
Vendor Relationship Management - Strategic supplier partnership development and optimization
Team Development - Building and mentoring high-performance operations teams
Cost Optimization - Strategic budget management while maintaining service excellence
Compliance Management - Ensuring regulatory adherence and industry standard compliance

Requirements

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field (Master's degree preferred)

Experience

Senior operations management role within e-commerce or online retail industry

Required Skills

Warehouse Management Systems (WMS) expertise KPI setting and achievement Reporting and data analysis Leadership and team management Problem-solving and decision-making Communication and interpersonal skills
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Sauge AI Market Intelligence

Industry Trends

E-commerce operations are increasingly focusing on automation and AI-driven warehouse management systems to optimize efficiency and reduce costs. The rise of same-day delivery expectations is driving the need for more sophisticated warehouse management and logistics systems. Supply chain resilience has become a critical focus post-pandemic, with companies investing heavily in operational redundancy and risk management.

Salary Evaluation

The offered salary range of £50,000-£55,000 is slightly below market average for a Head of Operations role in the Greater Manchester area, where similar positions typically command £55,000-£70,000 depending on company size and scope.

Role Significance

Based on company profile and role scope, likely managing a team of 15-30 across warehouse, logistics, and operations functions.
Senior leadership position with direct impact on company profitability and growth trajectory. Reports likely to C-suite with significant strategic influence.

Key Projects

E-commerce platform integration and optimization Warehouse automation and efficiency improvements Supply chain digitalization initiatives Team restructuring and process optimization programs

Success Factors

Deep understanding of e-commerce operations and digital transformation Strong change management and team leadership capabilities Data-driven decision-making approach with strong analytical skills Ability to balance operational efficiency with customer satisfaction metrics

Market Demand

High demand with growing emphasis on e-commerce operational expertise and digital transformation capabilities

Important Skills

Critical Skills

WMS expertise - Essential for managing complex e-commerce operations and achieving efficiency goals Leadership capabilities - Critical for driving team performance and implementing change Data analysis - Fundamental for making informed operational decisions and optimizing processes

Beneficial Skills

Project management certification Six Sigma methodology knowledge International logistics experience E-commerce platform technical knowledge

Unique Aspects

Combination of traditional warehouse operations with modern e-commerce requirements
Focus on language training suggests international growth plans
Strong emphasis on operational metrics and KPI-driven management

Career Growth

Typical progression to next level within 2-3 years based on company growth and performance

Potential Next Roles

Operations Director Chief Operations Officer Regional Operations Director E-commerce Operations Director

Company Overview

Swell UK Ltd

Swell UK Ltd represents a growing player in the online retail sector, focusing on quality products and customer service excellence.

Mid-sized e-commerce retailer with strong regional presence and growth potential.
Significant presence in Northwest England with potential for national expansion.
Fast-paced, growth-oriented environment with emphasis on operational excellence and team development.
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