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Help Desk Support Specialist - Job Opportunity at Peraton

Poznan, Poland
Full-time
Mid-level
Posted: January 21, 2025
On-site
USD 66,000-106,000 per year

Benefits

Security clearance sponsorship
Professional development opportunities
Enterprise-level technology exposure
National security mission impact

Key Responsibilities

Deliver critical C4IM service support for military communications infrastructure
Manage secure NIPR/SIPR network access and account administration
Execute hardware/software configuration and troubleshooting for classified systems
Provide VTC and mobility support for military operations
Generate analytical reports on system performance and issue resolution

Requirements

Education

2 years with BS/BA; 0 years with MS/MA; 6 years with no degree

Experience

2-6 years depending on education level

Required Skills

Windows 10/11 Professional expertise Microsoft Active Directory administration Enterprise desktop support experience Strong communication and customer service abilities System administration knowledge Hardware and software troubleshooting Network security practices

Certifications

IAT Level II (CompTIA Security+) Computing Environment certification (Windows 10)
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on cybersecurity in defense contracting leading to premium compensation for cleared IT professionals Growing integration of classified and unclassified systems requiring specialized expertise Shift toward zero-trust architecture driving demand for identity management skills

Salary Evaluation

The offered range of $66,000-$106,000 is competitive for a SOFA position in Poland, reflecting the specialized nature of classified systems support and required clearances

Role Significance

Typically part of a 5-10 person IT support team within larger defense infrastructure
Mid-level technical position with significant operational impact due to classified systems access

Key Projects

Classified systems migration and updates Security compliance implementations Infrastructure modernization initiatives Identity management system deployments

Success Factors

Strong understanding of DOD security protocols and procedures Ability to maintain composure in high-pressure classified environments Excellent documentation and process adherence capabilities Proactive problem-solving mindset with security awareness

Market Demand

High demand due to increasing defense modernization initiatives and limited pool of cleared IT professionals

Important Skills

Critical Skills

Security clearance maintenance and protocols Classified systems administration DOD compliance knowledge Incident response procedures

Beneficial Skills

Cross-domain solutions familiarity Military communications protocols Public key infrastructure Change management processes

Unique Aspects

SOFA position offering unique international defense sector experience
Direct support of classified military operations
Combination of technical and security responsibilities uncommon in civilian IT roles

Career Growth

2-3 years in role typical before advancement, dependent on clearance level and certification acquisition

Potential Next Roles

Information Systems Security Manager IT Operations Manager Cybersecurity Specialist Systems Engineer

Company Overview

Peraton

Peraton is a major defense contractor focused on mission-critical national security solutions

Top-tier defense technology integrator with significant government contracts
Strategic European presence supporting NATO and US military operations
Mission-driven environment with emphasis on security, precision, and reliability
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