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Chief, SQC Office - Job Opportunity at Thye Hua Kwan Moral Charities

Singapore, Singapore
Full-time
Executive
Posted: August 25, 2025
On-site
SGD 180,000 - 250,000 per year based on executive-level responsibilities, extensive experience requirements, and the strategic nature of this role within Singapore's social services sector. The position's scope overseeing multiple professional disciplines and direct impact on 70,000+ beneficiaries commands premium compensation.

Key Responsibilities

Define and execute strategic vision for clinical standards, service quality and professional competencies across multidisciplinary teams including Social Work, Counselling, Psychology, Research, Nursing, Therapy, and Early Intervention, directly impacting service delivery to over 70,000 beneficiaries
Develop comprehensive strategic roadmap for the SQC Office that aligns organizational mission with operational excellence, driving measurable improvements in clinical outcomes and service quality
Provide executive-level guidance to CEO and Board on best practices, emerging trends, and regulatory compliance, positioning the organization as a leader in the social service sector
Establish and continuously improve evidence-based clinical policies, protocols and governance frameworks that ensure highest standards of ethical conduct and professional practice across all disciplines
Design and implement robust clinical governance systems including incident reporting, critical case reviews and risk management frameworks that protect both clients and organizational reputation
Lead professional development initiatives and competency frameworks that enhance staff capabilities, reduce turnover, and improve service delivery outcomes through structured career pathways and mentorship programs
Champion applied research initiatives that generate actionable insights for service improvement, contributing to sector-wide knowledge base and evidence-based practice adoption
Implement comprehensive quality assurance systems utilizing data analytics and performance indicators to drive continuous improvement and demonstrate measurable impact to stakeholders
Build and mentor high-performing multidisciplinary teams while managing office budget and resources to maximize organizational effectiveness and service quality

Requirements

Education

Master's degree or higher in a relevant clinical discipline (e.g., Social Work, Psychology, Nursing, Therapy, Education) or Public Health with a strong emphasis on quality assurance, clinical governance, research methodologies/ professional practice or degree in a relevant clinical discipline with extensive experience

Experience

At least 15 years of experience in leadership roles within the social service or healthcare sector with at least 5 - 7 years' experience in a senior management role overseeing clinical operations, quality assurance and/or research functions

Required Skills

Managing and leading diverse teams of highly skilled professionals (e.g., Social Workers, Counsellors, Psychologists, Nurses, Therapists, Early Interventionists) Experience in designing, overseeing or contributing to applied research projects in a relevant field Ability to think strategically, develop long-term plans and translate vision into actionable initiatives Leadership skills with the ability to inspire, motivate and influence diverse stakeholders at all levels Strong analytical skills with the ability to interpret complex data, identify trends and develop effective solutions Experience in research, data analysis, and impact evaluation Excellent written and verbal communication and stakeholder engagement skills In-depth knowledge of relevant Singaporean regulations, policies and best practices governing social services, healthcare and professional standards Proven ability to manage complex projects from conception to completion
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Sauge AI Market Intelligence

Industry Trends

The social services sector is experiencing unprecedented demand for evidence-based practice and outcome measurement, driven by increasing government emphasis on accountability and demonstrable impact. Organizations are investing heavily in quality assurance frameworks and research capabilities to secure funding and demonstrate value to stakeholders. Digital transformation in social services is accelerating, with organizations implementing data analytics platforms and digital case management systems to improve service delivery efficiency and track client outcomes more effectively. There is a growing emphasis on integrated care models and multidisciplinary collaboration in social services, requiring leaders who can break down silos between different professional disciplines and create unified service delivery approaches. Regulatory compliance requirements are becoming more stringent across the social services sector, with increased focus on clinical governance, risk management, and professional standards adherence, creating demand for specialized leadership roles in quality assurance.

Role Significance

Typically manages 15-25 direct and indirect reports across multiple professional disciplines, with oversight responsibility for clinical staff organization-wide numbering in the hundreds across five service areas and 70+ programs.
This is a C-suite level position with direct reporting to the CEO and Board engagement, representing the highest tier of clinical and quality leadership within the organization. The role carries strategic decision-making authority and accountability for clinical standards across multiple professional disciplines serving over 70,000 beneficiaries.

Key Projects

Implementation of comprehensive clinical governance frameworks and quality management systems Development of evidence-based practice protocols and professional competency standards Strategic research initiatives to evaluate program effectiveness and inform service improvement Digital transformation projects for data analytics and outcome measurement systems Regulatory compliance and accreditation initiatives for professional standards

Success Factors

Demonstrated ability to translate complex clinical concepts into strategic organizational initiatives that drive measurable improvements in service quality and client outcomes across diverse professional disciplines Strong change management capabilities to implement new quality assurance frameworks and evidence-based practices while maintaining staff engagement and professional morale during transformation periods Advanced research and analytical skills to design and oversee applied research projects that generate actionable insights for service improvement and contribute to sector-wide knowledge development Exceptional stakeholder management abilities to influence and align diverse professional groups, senior leadership, and external regulatory bodies toward common quality objectives Deep understanding of Singapore's regulatory environment and professional standards across multiple disciplines, enabling proactive compliance management and strategic positioning

Market Demand

High demand - Executive roles combining clinical expertise with strategic leadership in quality assurance are increasingly sought after as organizations prioritize accountability, evidence-based practice, and regulatory compliance in the evolving social services landscape.

Important Skills

Critical Skills

Strategic visioning and implementation capabilities are essential as this role requires translating organizational mission into actionable quality frameworks that align with regulatory requirements while maintaining service effectiveness across diverse professional disciplines and programs Advanced research methodology and data analysis skills are crucial for designing and overseeing applied research initiatives that generate evidence-based insights for service improvement and contribute to sector-wide knowledge development in social services Multidisciplinary leadership abilities are fundamental given the need to manage and align professionals from six distinct clinical disciplines, each with unique professional standards, ethical frameworks, and practice methodologies Regulatory compliance expertise specific to Singapore's social services and healthcare environment is critical for ensuring organizational adherence to MSF, MOH, and professional council requirements while maintaining operational efficiency

Beneficial Skills

Digital health and social services technology knowledge would enhance ability to implement data analytics platforms and digital transformation initiatives that improve service delivery efficiency and outcome measurement capabilities International social services experience could provide valuable perspectives on global best practices and innovative service delivery models that could be adapted to Singapore's context Academic partnerships and research collaboration experience would strengthen the organization's ability to conduct impactful studies and leverage external research capabilities for service improvement Financial management and resource optimization skills would enhance effectiveness in managing SQC Office budget and demonstrating return on investment for quality improvement initiatives

Unique Aspects

This role uniquely combines clinical leadership across six distinct professional disciplines (Social Work, Counselling, Psychology, Nursing, Therapy, Early Intervention) requiring exceptional breadth of professional knowledge and leadership capability
Direct influence on service delivery to over 70,000 beneficiaries annually through quality assurance and professional development initiatives, providing extraordinary scale of social impact
Strategic positioning to shape sector-wide standards and practices through research initiatives and collaboration with government agencies, academic institutions, and professional bodies
Integration of applied research function with operational quality assurance, creating unique opportunity to bridge academic research with practical service delivery improvements

Career Growth

Typically 3-5 years in this role before consideration for CEO positions or equivalent senior leadership roles, given the executive nature and strategic scope of responsibilities that provide direct preparation for organizational leadership.

Potential Next Roles

Chief Executive Officer of major social service organizations or healthcare institutions Deputy Director or Director positions in government agencies such as Ministry of Social and Family Development Senior consulting roles with international development organizations or management consulting firms specializing in social services Academic leadership positions such as Dean or Director of Social Work or Public Health programs at major universities Board positions or advisory roles with multiple social service organizations and professional bodies

Company Overview

Thye Hua Kwan Moral Charities

Thye Hua Kwan Moral Charities represents one of Singapore's largest and most established social service providers, operating as the charitable arm of Thye Hua Kwan Moral Society with over 70 programs serving more than 70,000 beneficiaries annually. The organization maintains Institute of Public Character status and operates across five key service areas including disability services, early intervention, family support, seniors' community services, and therapy programs.

As one of Singapore's premier social service organizations with IPC status and extensive program portfolio, THKMC holds a leading position in the sector with significant government partnerships and community trust. The organization's scale and scope position it as a sector influencer and best practice leader.
Strong Singapore-focused presence with potential for regional expansion given the organization's scale and expertise. The role offers exposure to national policy development and sector leadership opportunities within Singapore's well-developed social services ecosystem.
Mission-driven environment emphasizing service excellence and professional development, with strong emphasis on evidence-based practice and continuous improvement. The organizational culture values diversity, professional growth, and collaborative multidisciplinary approaches to service delivery.
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