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ICT Business Analyst - Job Opportunity at Esker Australia Pty Ltd

Sydney, Australia
Full-time
Mid-level
Posted: May 28, 2025
Hybrid
AUD 100,000 - 110,000 per year

Benefits

Competitive wellness allowance providing monthly financial support for health and fitness activities, demonstrating strong commitment to employee wellbeing beyond standard healthcare
Flexible hybrid work arrangements combining remote work flexibility with collaborative office environment, offering superior work-life integration compared to traditional office-only roles
Preferred airline selection for business travel allowing personal reward point accumulation, providing additional personal value from professional travel requirements
Performance recognition through annual awards and regular internal incentives, creating multiple opportunities for career advancement and professional acknowledgment

Key Responsibilities

Drive end-to-end SaaS implementation strategies that directly impact customer operational efficiency and business process transformation across invoice and order processing systems
Lead complex technical feasibility assessments and architecture design reviews that determine project success and customer satisfaction outcomes
Deliver comprehensive training programs to partners and customers, establishing yourself as a trusted advisor and extending company reach through knowledge transfer
Contribute to revenue generation through technical proposal writing and pre-sales activities, directly supporting business growth and market expansion
Manage post-implementation customer relationships by resolving technical challenges and driving product enhancement requests, ensuring long-term customer retention and satisfaction

Requirements

Education

Bachelor in IT or Computer Science or Engineering a minimum (Masters degree highly desirable)

Experience

2+ years hands-on experience in software package implementation (either in a software company, system integrator or inhouse) and 2+ years' experience defining and developing business requirements and functional specifications

Required Skills

Strong customer facing skills / customer service skills Strong problem solving and analytical skills Ability to assess customers' technical and business needs Ability to conduct design and requirement assessments by engaging effectively with all stakeholders Ability to function effectively in a fast paced environment and be involved in multiple projects simultaneously Comfortable to be part of a team or work independently to meet project objectives Pragmatic task completer Learning oriented, open minded to new situations Excellent written and verbal communication skills Ability to travel Fluent in French highly desirable
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Sauge AI Market Intelligence

Industry Trends

Digital transformation acceleration is driving unprecedented demand for business process automation specialists, particularly in document management and invoice processing systems as organizations seek to eliminate paper-based workflows and improve operational efficiency. The shift toward AI-driven automation solutions is creating opportunities for analysts who can bridge business requirements with technical implementation. SaaS implementation expertise is becoming increasingly valuable as organizations move away from on-premise solutions toward cloud-based platforms. The market is seeing growing demand for professionals who can manage complex integrations and ensure seamless transitions to subscription-based software models. The business analyst role is evolving to encompass more strategic consulting responsibilities, with organizations seeking professionals who can not only implement software but also optimize business processes and drive organizational change management initiatives.

Salary Evaluation

The offered salary range of AUD 100,000-110,000 is competitive for mid-level business analyst positions in Sydney's technology sector. This compensation aligns well with market rates for professionals with 2-4 years of experience in SaaS implementation and business analysis, particularly considering the hybrid work flexibility and comprehensive benefits package.

Role Significance

Likely working within a team of 8-12 implementation specialists and consultants, with direct collaboration across sales, technical support, and product management teams spanning multiple international offices
This mid-level position offers significant autonomy and client-facing responsibilities, positioning the role holder as a trusted advisor to customers while building expertise in emerging automation technologies. The combination of consulting, project management, and technical implementation creates a well-rounded professional development opportunity.

Key Projects

Enterprise-scale SaaS implementations for mid to large organizations seeking to automate invoice processing and order management workflows Cross-functional integration projects connecting Esker solutions with existing ERP and financial systems Change management initiatives helping organizations transition from manual paper-based processes to automated digital workflows Training and knowledge transfer programs for partner organizations and customer technical teams

Success Factors

Developing deep expertise in both business process optimization and technical implementation methodologies will be crucial for advancing in this role and building credibility with enterprise clients Building strong relationships across international teams and understanding cultural nuances will enhance effectiveness in a global organization with diverse stakeholder groups Maintaining current knowledge of emerging automation technologies and AI-driven process improvements will ensure continued relevance in the rapidly evolving business process management sector Demonstrating measurable impact on customer satisfaction and implementation success rates will be key differentiators for career advancement and recognition

Market Demand

High demand driven by digital transformation initiatives and the critical need for process automation expertise in the post-pandemic business environment

Important Skills

Critical Skills

Customer-facing communication skills are essential as the role involves direct client interaction throughout implementation cycles, requiring the ability to translate technical concepts into business value propositions and maintain strong relationships during potentially challenging transition periods Analytical and problem-solving capabilities form the foundation of success in this role, as business analysts must quickly assess complex organizational processes, identify optimization opportunities, and design solutions that meet diverse stakeholder requirements Project management competencies are crucial for managing multiple concurrent implementations while ensuring timeline adherence, quality standards, and customer satisfaction across diverse client environments

Beneficial Skills

French language proficiency would provide significant competitive advantage for international assignments and enhanced collaboration with the global headquarters team in Lyon, potentially accelerating career advancement opportunities Prior experience with ERP systems and financial software integrations would enhance effectiveness in complex enterprise implementations and improve ability to address technical integration challenges Change management and training delivery skills would complement the core business analysis responsibilities and position the professional for broader consulting opportunities within the organization

Unique Aspects

Opportunity to work with high-profile international clients including Sony, Trek, Heineken, and Nestle, providing exposure to enterprise-scale implementations and complex business requirements
Combination of business analysis, project management, and technical implementation responsibilities offers comprehensive skill development across multiple disciplines
French language preference indicates potential for international assignments and career opportunities within the global organization
Focus on AI-driven automation solutions positions the role at the forefront of emerging business process technologies

Career Growth

Progression to senior analyst or specialized consulting roles typically achievable within 2-3 years with strong performance and continued skill development

Potential Next Roles

Senior Business Analyst or Lead Implementation Consultant positions with increased responsibility for complex enterprise accounts and team leadership Solution Architecture roles focusing on technical design and integration strategy for large-scale implementations Customer Success Management positions leveraging implementation experience to drive long-term client relationships and expansion opportunities Product Management roles utilizing deep customer insight and technical knowledge to influence software development roadmaps

Company Overview

Esker Australia Pty Ltd

Esker operates as an established global leader in AI-driven process automation with nearly four decades of market presence and a strong international footprint spanning 14 countries. The company serves over 6,000 customers including major enterprise brands, indicating substantial market credibility and product maturity in the business process automation sector.

Strong competitive position as a recognized leader in document automation and business process optimization, competing effectively against larger enterprise software providers through specialized expertise and comprehensive SaaS solutions
Well-established Australian operations since 1997 with over 40 local employees and 2,000+ regional customers, demonstrating significant market penetration and local expertise in the Asia-Pacific region
Collaborative international environment emphasizing diversity, professional development, and work-life integration, with strong emphasis on celebrating success and maintaining high employee engagement through recognition programs and flexible work arrangements
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