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Infra Support Delivery Manager - Job Opportunity at AVATAR TECHNO SERVICES PTE. LTD.

Singapore, Singapore
Full-time
Senior
Posted: June 10, 2025
On-site
SGD 10,000 - 11,000 per month

Benefits

Competitive monthly compensation package positioned above mid-market rates for infrastructure management roles in Singapore
Opportunity to work with cutting-edge infrastructure technologies and emerging solutions
Professional development through cross-training initiatives and mentorship responsibilities
Leadership exposure through direct reporting to senior management and strategic planning involvement

Key Responsibilities

Drive enterprise-wide infrastructure operations excellence by orchestrating critical incident response, change management, and service delivery in alignment with established governance frameworks
Establish and enforce operational governance standards that directly impact organizational efficiency through standardized procedures and workflow optimization
Ensure regulatory compliance and audit readiness through comprehensive documentation management and process adherence
Lead technology innovation initiatives by evaluating and implementing next-generation infrastructure solutions that enhance user experience and operational performance
Proactively manage enterprise risk through identification and resolution of chronic operational and security vulnerabilities
Provide strategic oversight and executive reporting on operational performance, risk assessment, and improvement opportunities
Ensure service level agreement compliance through proactive issue escalation and stakeholder management
Build and develop high-performing infrastructure teams through mentorship, daily operational guidance, and career development planning
Facilitate cross-functional communication through executive briefings that include risk analysis, timeline management, and root cause assessment
Drive talent acquisition and retention strategies for infrastructure operations personnel while fostering continuous learning culture
Lead strategic operational reviews through daily vulnerability assessments and governance meetings that inform executive decision-making
Maintain comprehensive operational intelligence through issue tracking, risk management, and continuous improvement documentation

Requirements

Education

Degree in Computer Science, Information Systems, or related discipline or equivalent experience

Experience

Minimum 5 years of relevant work experience in the similar role, having Infra operations/delivery lead experience is mandatory

Required Skills

Demonstrates broad knowledge of infrastructure technologies, trends and strategy Provide in depth technical expertise for both tactical and operational initiatives Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan Strong knowledge of Information Systems Security Working Experience in few of Windows/LINUX Operating System, Database, Networking, Virtualization and DWP environments Able to work independently and bring efficiency in overall operations
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Sauge AI Market Intelligence

Industry Trends

Singapore's digital transformation initiatives are driving unprecedented demand for infrastructure management professionals, with the government's Smart Nation program requiring sophisticated operational governance across public and private sectors. Organizations are increasingly seeking leaders who can bridge traditional IT operations with cloud-native technologies and security-first approaches. The rise of hybrid and multi-cloud environments has created a critical need for infrastructure managers who can orchestrate complex technological ecosystems while maintaining stringent SLA requirements. This trend is particularly pronounced in Singapore's financial services and government sectors, where operational excellence directly impacts national competitiveness. Cybersecurity integration into infrastructure operations has become non-negotiable, with Singapore's Cybersecurity Act requiring organizations to maintain robust operational security frameworks. Infrastructure delivery managers are now expected to embed security considerations into every operational decision, making this a high-value skill set in the current market.

Salary Evaluation

The offered salary range of SGD 10,000-11,000 monthly (approximately SGD 120,000-132,000 annually) positions this role competitively within Singapore's infrastructure management market. This compensation level reflects the senior nature of the position and aligns with market rates for experienced infrastructure delivery managers in Singapore's technology sector, though it may be slightly below premium rates offered by multinational corporations or financial institutions.

Role Significance

Based on the scope of responsibilities including recruitment, mentorship, and daily operational oversight, this role likely manages a team of 8-15 infrastructure specialists across various technical domains including systems administration, network operations, security, and database management.
This is a senior management position with significant organizational impact, evidenced by direct leadership responsibilities, executive reporting requirements, and strategic decision-making authority over infrastructure operations. The role combines tactical expertise with strategic oversight, positioning the incumbent as a key contributor to organizational technology strategy and operational resilience.

Key Projects

Enterprise-wide infrastructure modernization initiatives involving migration from legacy systems to cloud-native architectures Implementation of comprehensive operational governance frameworks that align with international standards such as ITIL and ISO 27001 Development and execution of business continuity and disaster recovery programs that ensure organizational resilience Integration of artificial intelligence and automation tools into infrastructure operations to improve efficiency and reduce human error

Success Factors

Demonstrated ability to balance strategic thinking with hands-on technical expertise, enabling effective communication with both executive leadership and technical teams while driving operational excellence across complex infrastructure environments. Strong stakeholder management capabilities that facilitate effective collaboration between infrastructure teams, business units, and external vendors while maintaining focus on service delivery objectives and organizational priorities. Proven track record in change management and process optimization, particularly in regulated environments where compliance requirements must be balanced with operational efficiency and innovation objectives. Advanced problem-solving skills that enable rapid identification and resolution of complex technical and operational challenges while maintaining service availability and user satisfaction.

Market Demand

High demand driven by Singapore's position as a regional technology hub and the critical shortage of experienced infrastructure operations leaders who can manage both traditional and cloud-native environments while ensuring regulatory compliance and operational excellence.

Important Skills

Critical Skills

Infrastructure technologies expertise across Windows/Linux, databases, networking, and virtualization platforms forms the technical foundation essential for effective decision-making and team leadership in complex enterprise environments where system interdependencies require deep technical understanding. Risk assessment and mitigation planning capabilities are paramount given the role's responsibility for maintaining organizational infrastructure resilience and ensuring business continuity in an increasingly complex threat landscape. Leadership and team development skills directly impact organizational success through the role's responsibility for building and maintaining high-performing infrastructure teams while fostering a culture of continuous improvement and professional growth.

Beneficial Skills

Advanced knowledge of cloud platforms (AWS, Azure, Google Cloud) and containerization technologies would enhance the role's strategic value as organizations continue migrating to hybrid and multi-cloud environments. Certification in ITIL, PMP, or similar operational frameworks would strengthen the incumbent's ability to implement industry best practices and communicate effectively with executive stakeholders who value standardized approaches. Experience with infrastructure automation tools and DevOps practices would position the role holder to drive operational efficiency improvements and align infrastructure operations with modern software development practices.

Unique Aspects

The role uniquely combines traditional infrastructure operations management with modern security-first approaches, requiring expertise in both legacy systems and emerging technologies such as cloud platforms and virtualization environments.
Strong emphasis on governance and compliance documentation suggests the position involves working with regulated clients or industries where audit readiness and process documentation are critical business requirements.
The integration of CVE assessment into daily operations demonstrates a progressive approach to cybersecurity that goes beyond traditional infrastructure management, reflecting current market demands for security-embedded operations.
Focus on cross-training and doer-checker practices indicates a mature operational framework that prioritizes knowledge sharing and risk mitigation through redundancy and verification processes.

Career Growth

Career progression to director-level positions typically occurs within 3-5 years for high-performing infrastructure delivery managers, particularly those who demonstrate success in leading large-scale transformation initiatives and building high-performing teams.

Potential Next Roles

Head of Infrastructure Operations or Chief Technology Officer positions within mid-sized organizations, leveraging the comprehensive operational and leadership experience gained in this role Infrastructure Architecture Director roles in large enterprises, focusing on strategic technology planning and enterprise-wide infrastructure design Consulting positions with major technology firms specializing in infrastructure transformation and operational excellence for enterprise clients

Company Overview

AVATAR TECHNO SERVICES PTE. LTD.

Avatar Techno Services PTE. LTD. operates as a technology services provider in Singapore's competitive IT services market, focusing on infrastructure support and technology solutions for enterprise clients. The company appears to serve the growing demand for specialized technical services in Singapore's digital economy, positioning itself to support organizations' infrastructure operations and digital transformation initiatives.

As a Singapore-based technology services firm, Avatar Techno Services operates in a highly competitive market dominated by both international consulting firms and specialized local providers. The company's focus on infrastructure delivery suggests a strategic positioning to capture demand from Singapore's robust financial services, government, and enterprise technology sectors.
Singapore's strategic location as Southeast Asia's technology hub provides Avatar Techno Services with access to both local enterprise clients and regional expansion opportunities, particularly as organizations across ASEAN seek to modernize their infrastructure operations and align with Singapore's advanced digital standards.
The role structure suggests a performance-oriented culture with emphasis on accountability, continuous improvement, and professional development. The requirement for daily huddles, regular governance meetings, and comprehensive documentation indicates a structured work environment that values transparency and operational excellence.
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