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Director, Post Market Surveillance - Job Opportunity at Hims & Hers

Remote, US
Full-time
Senior
Posted: April 1, 2025
Remote
USD 180,000 - 210,000 per year

Benefits

Competitive salary with equity compensation package demonstrating commitment to long-term employee value
Industry-leading unlimited PTO policy with additional quarterly mental health days showing wellness focus
Comprehensive medical, dental, and vision coverage highlighting employee wellbeing priority
Forward-thinking parental leave policy supporting work-life integration
Employee Stock Purchase Program (ESPP) enabling wealth-building opportunities
Product discounts reinforcing connection to company mission
401k with employer matching demonstrating investment in financial futures
Team retreats fostering collaboration and culture building

Key Responsibilities

Lead development and implementation of comprehensive Post Market Surveillance Quality System encompassing multiple product categories
Drive strategic oversight of complaint management and adverse event reporting processes across organization
Establish and maintain regulatory compliance frameworks for FDA, USP, and Board of Pharmacy requirements
Direct cross-functional collaboration between medical affairs, operations, and customer support teams
Spearhead data analysis and trend identification for continuous product improvement
Develop and mentor high-performing teams while managing departmental resources
Create executive-level reporting and strategic recommendations based on market insights

Requirements

Education

Bachelor's degree in science-related field, pharmacy, quality assurance, or related discipline (master's preferred)

Experience

8+ years in product quality management with 3-5 years leadership experience

Required Skills

Quality management systems expertise Regulatory compliance knowledge Cross-functional team leadership Advanced analytical capabilities Strategic communication skills Project management proficiency Customer relationship management Budget management experience
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Sauge AI Market Intelligence

Industry Trends

Direct-to-consumer healthcare platforms are experiencing rapid growth, driving increased focus on post-market surveillance and quality assurance Regulatory scrutiny in telehealth and digital health sectors is intensifying, making this role increasingly critical Integration of AI and advanced analytics in quality management systems is becoming standard practice Growing emphasis on real-time adverse event monitoring and rapid response capabilities

Salary Evaluation

The offered range of USD 180,000-210,000 is competitive for a senior quality role in the digital health sector, reflecting the specialized nature of the position and regulatory expertise required

Role Significance

Likely leading a team of 5-10 quality professionals with matrix management of cross-functional stakeholders
Director-level position with significant strategic influence on company's quality management and regulatory compliance

Key Projects

Implementation of enterprise-wide quality management systems Development of regulatory compliance frameworks Design of adverse event monitoring and reporting processes Creation of cross-functional quality improvement initiatives

Success Factors

Deep understanding of FDA regulations and compliance requirements Ability to balance quality assurance with business objectives Strong stakeholder management across multiple departments Experience with digital health platforms and telehealth operations

Market Demand

Very high demand due to expanding telehealth market and increasing regulatory requirements in digital health space

Important Skills

Critical Skills

Regulatory compliance expertise is essential for maintaining operational licenses and ensuring patient safety Quality management system knowledge is crucial for establishing robust processes Leadership capabilities are vital for driving organizational change and improvement

Beneficial Skills

Experience with digital health platforms enhances ability to integrate quality systems with technology Background in pharmaceutical compounding provides valuable context for product quality management Change management experience supports organizational transformation efforts

Unique Aspects

Combination of traditional pharmaceutical quality management with digital health platform requirements
Direct impact on customer health outcomes through quality system oversight
Opportunity to shape quality standards in emerging telehealth industry

Career Growth

Typical progression to VP level within 3-5 years based on performance and company growth

Potential Next Roles

VP of Quality Assurance Chief Quality Officer Head of Regulatory Affairs Global Quality Director

Company Overview

Hims & Hers

Hims & Hers is a publicly traded telehealth platform focusing on accessible, personalized healthcare delivery

Leading player in the direct-to-consumer healthcare space with strong market presence and brand recognition
National coverage with remote-first operations model
Innovation-driven environment with strong emphasis on work-life balance and professional development
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Job Listings Data

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Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.