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IT Agile Manager - Job Opportunity at Emirates Flight Catering

Dubai, AE
Full-time
Senior
Posted: June 3, 2025
On-site
Based on Dubai's competitive IT management market and the seniority level required, this position likely offers between AED 300,000 - 450,000 annually (USD 82,000 - 123,000). The aviation industry in Dubai typically provides premium compensation packages due to the specialized nature of the sector and the strategic importance of technology roles in maintaining competitive advantage.

Key Responsibilities

Lead and execute enterprise-level digital transformation initiatives that directly impact business strategy and operational efficiency across multiple departments
Establish and champion agile governance frameworks that deliver measurable business value while maintaining industry-leading quality standards
Drive organizational change through incremental delivery models that accelerate time-to-market and enhance stakeholder satisfaction
Architect comprehensive project management processes that serve as organizational best practices and competitive differentiators
Orchestrate cross-functional team dynamics and resource optimization strategies that maximize productivity and innovation capacity
Facilitate strategic stakeholder relationships and expectation management that ensures alignment between technical delivery and business outcomes
Develop high-performing teams through coaching methodologies that foster self-organization and breakthrough innovation
Execute performance management and accountability frameworks that elevate team capabilities and project success rates

Requirements

Education

Bachelor's Degree or equivalent in Computer Science, Computer Engineering or related field. Master's degree is preferable.

Experience

Minimum 10 years IT Experience, including 5+ years of demonstrated experience in the successful delivery of medium to large scale projects in a Project Manager role. From the total project manager experience, a minimum of 3 years of experience as a Agile Project Manager.

Required Skills

Expert in the use of standard project management tools (e.g. MS Project, MS Office, JIRA, Confluence) Excellent communication and interpersonal skills (oral & written) and ability to deal with different levels of people within the organization Results-oriented and structured thinking Experience of designing, building and maintaining mission-critical and complex, scalable and software solutions Budget and schedule management experience
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Sauge AI Market Intelligence

Industry Trends

The aviation and hospitality technology sector is experiencing unprecedented digital transformation acceleration, driven by post-pandemic recovery demands and evolving customer expectations. Organizations are investing heavily in automation and AI-driven solutions to optimize operations, reduce costs, and enhance service delivery. This trend is particularly pronounced in the Middle East aviation hub, where companies are positioning themselves as technology leaders in the global aviation ecosystem. Agile methodology adoption has become critical in aviation-related industries due to the need for rapid adaptation to regulatory changes, safety requirements, and market volatility. The integration of DevOps practices with traditional aviation safety protocols is creating new hybrid management approaches that balance innovation speed with compliance rigor. Enterprise-level transformation projects in the aviation sector are increasingly focusing on sustainability initiatives, contactless technologies, and data-driven decision making. The convergence of IoT, cloud computing, and advanced analytics is reshaping how aviation service companies operate and deliver value to their stakeholders.

Role Significance

This role typically oversees multiple agile teams consisting of 50-100+ professionals across various technical disciplines. The position involves managing project managers, scrum masters, product owners, and development teams while coordinating with executive stakeholders and business unit leaders.
This is a senior-level strategic role that combines technical project management expertise with organizational transformation leadership. The position carries significant influence over enterprise-wide technology initiatives and requires the ability to drive change across multiple organizational levels. The role serves as a bridge between executive strategy and operational execution.

Key Projects

Enterprise Resource Planning (ERP) system implementations and upgrades that integrate flight operations, catering logistics, and customer service platforms Digital transformation initiatives focused on automation of catering operations, inventory management, and quality control systems Customer experience enhancement projects involving mobile applications, self-service technologies, and personalized service delivery platforms Regulatory compliance and safety management system integrations that ensure adherence to aviation industry standards while maintaining operational efficiency

Success Factors

Ability to navigate the complex regulatory environment of aviation while driving innovation and maintaining safety standards. Success requires understanding both technology capabilities and aviation industry constraints. Exceptional stakeholder management skills that enable effective communication across diverse groups including technical teams, executive leadership, regulatory bodies, and airline partners. The role demands the ability to translate technical concepts into business value propositions. Deep understanding of agile methodologies combined with enterprise-scale project management experience. Success depends on the ability to scale agile practices across large, complex organizations while maintaining delivery quality and timeline adherence. Change management expertise that enables organizational transformation in traditional industries. The role requires the ability to overcome resistance to change while building consensus around new ways of working. Strategic thinking capabilities that connect individual projects to broader business objectives and market positioning. Success involves understanding how technology initiatives contribute to competitive advantage and operational excellence.

Market Demand

High demand exists for experienced Agile managers with enterprise transformation experience in the Middle East region. The combination of digital transformation initiatives, government Vision 2030 programs, and the region's position as a global aviation hub creates strong market demand for this skill set.

Important Skills

Critical Skills

Agile methodology expertise is absolutely essential as the role centers on transforming traditional aviation operations through modern project management approaches. The ability to scale agile practices across large, complex organizations while maintaining aviation industry quality and safety standards represents the core value proposition of this position. Enterprise project management skills are crucial for success as the role involves coordinating multiple complex initiatives simultaneously. The aviation industry's interconnected nature requires exceptional organizational and planning capabilities to ensure that technology changes don't disrupt critical operations. Stakeholder management and communication abilities are vital given the diverse range of internal and external parties involved in aviation catering operations. Success requires the ability to manage expectations and facilitate collaboration between technical teams, airline clients, regulatory bodies, and executive leadership. Change management expertise is critical for driving organizational transformation in a traditional industry that values stability and safety. The role requires the ability to introduce innovation while respecting established protocols and building consensus around new approaches.

Beneficial Skills

Aviation industry knowledge and regulatory familiarity would significantly enhance effectiveness in this role, as understanding the unique constraints and requirements of airline operations enables more strategic decision-making and stakeholder credibility. Advanced certification in agile methodologies (such as SAFe, PMP-ACP, or CSM) would demonstrate commitment to professional excellence and provide additional frameworks for managing complex transformation initiatives. Experience with aviation-specific technologies such as flight operations systems, catering logistics platforms, or passenger service technologies would accelerate the learning curve and enable more informed project planning and execution. International business experience and cultural competency would be valuable given the global nature of airline partnerships and the multicultural environment of Dubai's aviation sector.

Unique Aspects

The role combines enterprise-level agile management with the specialized requirements of aviation industry compliance and safety standards, creating a unique professional development opportunity
Working within the Emirates Group ecosystem provides exposure to world-class operational excellence standards and access to cutting-edge aviation technologies and practices
The position offers the opportunity to impact global airline operations through technology transformation initiatives that affect millions of passengers and dozens of airline partners
The Dubai location provides a unique perspective on international business operations and access to emerging market opportunities in the rapidly growing Middle East and Asian aviation sectors

Career Growth

Career advancement to C-level or senior director positions typically occurs within 3-5 years for high-performing professionals in this role, given the strategic nature of the position and the rapid growth of technology leadership opportunities in the Middle East market.

Potential Next Roles

Chief Technology Officer (CTO) positions in aviation, hospitality, or related service industries where strategic technology leadership and industry expertise combine to drive organizational success Director of Digital Transformation roles in large enterprises where the focus shifts from project delivery to organizational change and innovation strategy Senior Management Consultant positions specializing in agile transformation and enterprise project management for aviation and transportation clients Head of Innovation or Chief Innovation Officer roles where the emphasis is on identifying and implementing emerging technologies to create competitive advantages

Company Overview

Emirates Flight Catering

Emirates Flight Catering operates as one of the world's largest airline catering companies, serving over 100 airlines globally and producing more than 200 million meals annually. As part of the Emirates Group ecosystem, the company leverages advanced technology and operational excellence to maintain its position as an industry leader in aviation catering services.

The company holds a dominant position in the global airline catering market, particularly in the Middle East and Asia-Pacific regions. Its association with Emirates Airlines and the Dubai International Airport hub provides significant competitive advantages and growth opportunities in the expanding aviation sector.
Based in Dubai, the company serves as a critical component of the UAE's aviation ecosystem and contributes to the country's position as a global aviation hub. The location provides access to emerging markets, advanced infrastructure, and government support for innovation initiatives.
The organization emphasizes operational excellence, innovation, and multicultural collaboration, reflecting the diverse nature of Dubai's business environment. The company culture typically combines traditional aviation industry precision with modern technology-driven approaches to problem-solving and service delivery.
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