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IT Business Analyst - Job Opportunity at City of Boston

Boston, United States
Full-time
Mid-level
Posted: May 1, 2025
On-site
USD 85,000 - 105,000 per year based on Boston market rates for public sector IT roles

Benefits

Public sector pension plan
35-hour work week
Government healthcare benefits
Public service loan forgiveness eligibility
Professional development opportunities
Stable government employment

Key Responsibilities

Lead system testing and quality assurance for pension benefit software
Manage data imports and batch processing for critical financial systems
Serve as technical liaison between multiple city departments and vendors
Execute user acceptance testing and system validation
Coordinate database queries and reporting for stakeholders
Maintain data integrity and system documentation

Requirements

Education

Bachelor's degree in Information Technology, Computer Science, Data Management, or related field preferred

Experience

3-4 years full-time experience as quality assurance specialist or software testing role

Required Skills

Quality assurance expertise Software testing Business analysis Project management Database management Microsoft applications proficiency Google Suite proficiency Technical documentation Problem-solving Interpersonal communication Presentation skills Cybersecurity knowledge Network protocols understanding
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Sauge AI Market Intelligence

Industry Trends

Government IT modernization initiatives are driving increased demand for business analysts with legacy system expertise Public sector digital transformation is creating opportunities for professionals who can bridge technical and business needs Growing focus on pension system modernization across state and local governments Increased emphasis on cybersecurity in public sector financial systems

Role Significance

Likely part of a 5-8 person technology team within the retirement board, collaborating with multiple department stakeholders
Mid-level position with significant responsibility for critical financial systems and cross-departmental coordination

Key Projects

Pension system modernization and updates Data integration and automation initiatives User acceptance testing and quality assurance programs Cross-departmental technology coordination Process improvement and documentation projects

Success Factors

Strong understanding of public sector operations and stakeholder management Ability to translate technical concepts for non-technical users Detail-oriented approach to data validation and testing Excellent project coordination and documentation skills Experience with financial or benefits administration systems

Market Demand

High demand with steady growth due to ongoing public sector digital transformation initiatives and retirement system modernization projects

Important Skills

Critical Skills

Quality assurance expertise is essential for maintaining pension system integrity Business analysis skills needed for translating stakeholder needs Database management capabilities required for complex data handling Strong communication abilities crucial for cross-departmental coordination

Beneficial Skills

Project management certification could enhance career growth Knowledge of government procurement processes Experience with additional pension administration systems Public sector technology consulting background

Unique Aspects

Role combines technical expertise with public service impact
Opportunity to influence major government systems affecting thousands of retirees
Stable government position with clear advancement pathways
Complex stakeholder environment requiring strong communication skills

Career Growth

2-3 years in role before advancement opportunity, with potential for internal promotion within city government

Potential Next Roles

Senior Business Analyst IT Project Manager Technology Director Systems Manager Public Sector Technology Consultant

Company Overview

City of Boston

The City of Boston is one of the largest municipal employers in New England, managing complex systems serving over 700,000 residents

Leading municipal government with significant technology infrastructure and ongoing modernization initiatives
Major public sector employer in the Northeast with competitive benefits and stable career opportunities
Professional government environment with emphasis on service delivery, process compliance, and stakeholder collaboration
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