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IT Client Support Specialist - Job Opportunity at Tufts University

Grafton, US
Full-time
Mid-level
Posted: March 7, 2025
On-site
USD 65,000 - 85,000 per year based on location and higher education sector standards

Benefits

Flexible work arrangements (remote/hybrid options)
Professional development opportunities
Academic environment benefits
University resources access
Collaborative work culture

Key Responsibilities

Provide Tier 2 technical support for faculty and staff across multiple campuses
Manage and resolve complex IT issues using knowledge base and remote management tools
Support multi-platform environment including Windows and macOS systems
Configure and troubleshoot network services and enterprise applications
Maintain desktop security standards and implement best practices

Requirements

Education

High School diploma

Experience

3+ years in IT support and network services

Required Skills

Microsoft Windows & macOS configuration Microsoft Office Suite expertise TCP/IP networking Remote desktop management tools Desktop security Service ticket systems Network administration Active Directory management Customer service skills Organizational skills

Certifications

MSCE A+ Network+ CCNA ACMT ITIL (preferred)
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Sauge AI Market Intelligence

Industry Trends

Higher education IT environments are increasingly focusing on hybrid infrastructure supporting both on-premises and cloud services Growing emphasis on cybersecurity and compliance in educational institutions Shift towards unified endpoint management solutions for diverse device ecosystems

Role Significance

Typically part of a 10-15 person IT support team in a university setting
Mid-level technical position with significant operational impact on academic service delivery

Key Projects

Campus-wide system upgrades and migrations Security compliance implementations End-user training programs Service desk process improvements

Success Factors

Strong multi-platform technical expertise Excellent problem-solving abilities in complex academic environments Effective communication skills with diverse stakeholder groups Ability to maintain service quality under pressure

Market Demand

Strong demand with steady growth, particularly in educational institutions adopting digital transformation initiatives

Important Skills

Critical Skills

Cross-platform technical expertise essential for diverse university computing environment Remote support capabilities crucial for distributed campus operations Security awareness vital for protecting sensitive academic data

Beneficial Skills

Cloud service management experience Educational technology familiarity Project management capabilities

Unique Aspects

Multi-campus support environment requiring broad technical expertise
Academic setting providing exposure to diverse technologies and use cases
Emphasis on professional development and certification support

Career Growth

2-3 years in role before advancement opportunities

Potential Next Roles

IT Support Team Lead Systems Administrator IT Infrastructure Specialist Technical Project Manager

Company Overview

Tufts University

Tufts University is a prestigious private research university with a strong focus on innovation and technology integration in education

Leading academic institution with significant technology infrastructure investment
Major employer in Massachusetts with multiple campus locations
Collaborative academic environment emphasizing professional development and work-life balance
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