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IT Support Coordinator - Job Opportunity at Contour Education

Melbourne, Australia
Part-time
Mid-level
Posted: April 17, 2025
On-site
AUD 55,000 - 65,000 per year

Benefits

Professional development through mentorship and training
Career growth opportunities in edtech startup
Flexible scheduling with weekend availability
Leadership and public speaking skill development
Direct access to founders and leadership team
Creative autonomy in startup environment

Key Responsibilities

Manage end-to-end IT onboarding/offboarding processes ensuring security and efficiency
Provision and maintain system access and permissions across organization
Provide first-line technical support and issue resolution
Administer IT support ticketing system and maintain service standards
Oversee hardware/software inventory and lifecycle management
Ensure compliance with security protocols and data privacy requirements

Requirements

Education

Bachelor's Degree in Computer Science/Software Engineering/Information Technology or related field

Experience

Prior Experience in IT Support or IT Service Desk (ideal)

Required Skills

Technical Problem Solving Systems Thinking Communication Service Orientation Attention to Detail Prioritisation & Time Management Honesty and Integrity High Level of Approachability Technical Expertise Energy and Enthusiasm Independence & Proactiveness
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Sauge AI Market Intelligence

Industry Trends

The edtech sector continues to see significant growth post-pandemic, with increased demand for robust IT infrastructure to support hybrid learning environments Rising importance of IT support roles in educational institutions as technology integration deepens Growing focus on data security and privacy compliance in educational technology sector

Salary Evaluation

The offered salary range is slightly below market average for similar roles in Melbourne's education sector, where typical IT Support Coordinator roles command AUD 70,000-85,000 annually for full-time positions

Role Significance

Likely part of a small IT team (2-4 people) supporting 150+ team members and 6,000+ students
Mid-level position with significant operational responsibility but limited strategic input. Role serves as a crucial link between technical infrastructure and educational delivery

Key Projects

Implementation and maintenance of educational technology platforms Security and access management systems enhancement IT infrastructure scaling to support rapid organizational growth Development of IT support documentation and processes

Success Factors

Strong balance of technical expertise and educational environment understanding Ability to communicate effectively with both technical and non-technical stakeholders Proactive problem-solving approach with focus on user experience Adaptability to rapid organizational growth and changing technology needs

Market Demand

High demand with steady growth projected. The education technology sector in Australia is experiencing rapid expansion, particularly in Victoria, leading to increased need for IT support professionals who can handle both technical and educational environment requirements

Important Skills

Critical Skills

Technical troubleshooting capabilities combined with educational environment understanding Strong communication skills for bridging technical and educational stakeholders System administration and security protocol implementation experience

Beneficial Skills

Experience with educational technology platforms Project management capabilities Change management expertise Educational sector background

Unique Aspects

Combination of education sector focus with technical role requirements creates unique hybrid position
Rapid company growth provides accelerated career development opportunities
Direct involvement in shaping educational technology infrastructure for large student base

Career Growth

2-3 years in role before advancement opportunity, accelerated by company's rapid growth trajectory

Potential Next Roles

IT Operations Manager Technical Support Manager EdTech Solutions Architect IT Infrastructure Lead

Company Overview

Contour Education

Fast-growing edtech startup recognized by Australian Financial Review as one of the Fastest Growing Startups for three consecutive years

Emerging leader in supplementary education sector with strong regional presence and rapid expansion
Strong presence in Melbourne with multiple campus locations and potential for interstate expansion
Dynamic startup environment with emphasis on innovation, growth, and direct impact on educational outcomes
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Job Listings Data

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  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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