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IT Support Engineer, HIS - Job Opportunity at Solventum

Sydney, Australia
Full-time
Mid-level
Posted: April 29, 2025
Hybrid
AUD 85,000 - 110,000 annually based on Sydney market rates for mid-level healthcare IT support roles

Benefits

Comprehensive healthcare benefits
Professional development opportunities
Hybrid work arrangement
Competitive compensation package
Work-life balance programs

Key Responsibilities

Provide advanced L2 technical support for healthcare information systems
Drive customer success through technical problem resolution
Manage third-party vendor integrations
Contribute to revenue cycle management solutions
Participate in system testing and quality assurance
Support clinical productivity solutions implementation

Requirements

Education

Bachelor's Degree or High School Diploma/GED with equivalent experience

Experience

Minimum 1 year with degree or 3 years without degree

Required Skills

System operations monitoring Software Development Lifecycle processes Professional communication skills Analytical and organizational abilities Customer relationship management Problem-solving capabilities Network and server administration Healthcare systems knowledge
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Sauge AI Market Intelligence

Industry Trends

Healthcare IT sector is experiencing significant transformation due to the recent spinoff of 3M Healthcare into Solventum, indicating a strategic focus on specialized healthcare technology solutions Growing demand for integrated healthcare information systems as healthcare providers increasingly prioritize digital transformation Rising importance of revenue cycle management solutions in healthcare technology stack Increasing focus on interoperability and seamless system integration across healthcare platforms

Role Significance

Likely part of a 5-8 person technical support team within the larger HIS division
Mid-level position with significant technical responsibility and customer-facing components

Key Projects

Revenue cycle management system implementations Clinical productivity solution deployments Third-party integration projects System optimization and performance improvement initiatives

Success Factors

Strong technical foundation in healthcare information systems Excellent problem-solving abilities combined with customer service orientation Ability to work effectively in a fast-paced healthcare technology environment Understanding of healthcare industry regulations and compliance requirements

Market Demand

High demand position due to healthcare sector digital transformation and increasing complexity of healthcare information systems

Important Skills

Critical Skills

Healthcare information systems expertise Technical troubleshooting and problem-solving Customer service and communication skills System integration knowledge

Beneficial Skills

Healthcare industry certification Project management skills Automation and scripting capabilities Knowledge of healthcare compliance and regulations

Unique Aspects

Opportunity to be part of a newly formed company with established market presence
Focus on healthcare technology innovation and digital transformation
Balance of technical expertise with customer service excellence

Career Growth

2-3 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Senior Technical Support Engineer Healthcare IT Systems Architect Technical Team Lead Healthcare IT Project Manager

Company Overview

Solventum

Solventum is a newly formed company from the spinoff of 3M Healthcare, focusing on healthcare technology solutions and innovations

Significant market presence inherited from 3M Healthcare division, positioned as a major player in healthcare technology solutions
Strong presence in Australia with global backing and resources
Professional environment with emphasis on innovation and customer success, balanced with employee development
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