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IT Technician - Job Opportunity at The Group Master

Vaughan, Canada
Full-time
Mid-level
Posted: March 7, 2025
Hybrid
CAD 65,000 - 85,000 based on location, experience requirements, and industry standards in the Greater Toronto Area

Benefits

Comprehensive healthcare package including medical and dental coverage from day one, positioning above industry standard with immediate coverage
Financial security through short and long-term disability protection and RRSP contribution matching
Modern wellness benefits including telemedicine access and wellness spending account
Professional development support through association membership reimbursement
Work-life balance focus with early vacation program and flexible remote work policy

Key Responsibilities

Lead end-user computing infrastructure management through equipment configuration, testing, and deployment
Ensure organizational software compliance and security through standardized workstation configurations
Drive system reliability through proactive maintenance and repairs of computer systems and peripherals
Manage IT asset lifecycle including inventory control of supplies and equipment
Support facility infrastructure through network cabling implementation
Contribute to strategic IT initiatives through project participation
Conduct branch technology needs assessment and optimization planning

Requirements

Education

2-year post-graduate degree in computer science or equivalent

Experience

3 to 5 years experience in IT support

Required Skills

Windows 7/10, 2010-2013-2016 IP networks (equipment and services) HP printer repair and maintenance

Certifications

Microsoft certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

The HVAC-R distribution sector is experiencing rapid digital transformation, driving increased demand for IT support roles that understand both technical infrastructure and business operations. Cloud migration and remote work support capabilities are becoming essential skills as distributors modernize their operations and expand geographical presence. Supply chain digitization is creating new demands for IT professionals who can support inventory management systems and branch connectivity.

Role Significance

Likely part of a 5-10 person IT team supporting 1,400+ employees across multiple locations
Mid-level position with significant operational impact across multiple locations

Key Projects

Infrastructure modernization and standardization across multiple branches Remote work enablement and support system implementation Hardware lifecycle management and inventory optimization Branch technology assessment and upgrade planning

Success Factors

Strong multi-location support experience with ability to manage diverse user needs Effective communication skills for working with non-technical staff across various departments Proactive problem-solving approach to minimize system downtime Ability to balance routine maintenance with strategic project contributions

Market Demand

High demand driven by digital transformation initiatives in traditional industries and expansion of remote support needs

Important Skills

Critical Skills

Windows OS administration for enterprise environment Network infrastructure support for multi-location operations Hardware troubleshooting and maintenance in a business-critical environment Project management capabilities for IT initiatives

Beneficial Skills

Cloud services and remote work technologies Inventory management systems Distribution center technologies Change management and user training

Unique Aspects

Opportunity to support rapidly expanding North American operations
Exposure to both traditional distribution and modern digital transformation initiatives
Strong company stability with over 70 years of market leadership
Comprehensive benefits package exceeding industry standards

Career Growth

2-3 years in role before advancement opportunity, depending on project success and leadership development

Potential Next Roles

IT Infrastructure Manager Technical Support Team Lead Systems Administrator IT Operations Manager

Company Overview

The Group Master

Leading private HVAC-R distributor with over 70 years of market presence and consistent recognition as one of Canada's Best Managed Companies

Dominant player in Canadian HVAC-R distribution with significant US presence, showing strong growth trajectory
Strong national coverage with 55+ Canadian branches and expanding US operations with 30 branches
Professional yet collaborative environment emphasizing teamwork and open communication, with demonstrated commitment to employee development
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