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Junior Kundenserviceleiter (m/w/d) - Traineeprogramm - Job Opportunity at Elis Group Services GmbH

Geithain, Germany
Full-time
Entry-level
Posted: May 5, 2025
On-site
EUR 45,000 - 55,000 annually based on location and trainee program structure

Benefits

Performance-Based Career Development - Structured traineeship leading to management position
Comprehensive Healthcare & Pension - Including subsidized retirement planning
Company Bike Program - Subsidized bicycle leasing showing commitment to sustainability
Corporate Benefits Program - Including employee referral bonuses and retail discounts
Job Security - Position in crisis-resistant essential services sector
Work-Life Balance - Regular team events and social activities
Professional Development - Extensive training and mentoring programs
Leadership Development - Structured path to management roles

Key Responsibilities

Strategic Customer Service Leadership - Direct responsibility for service quality and team performance
Process Optimization - Analyze and improve service delivery workflows while maintaining KPI oversight
Cross-Functional Management - Coordinate between production, fleet management, and technical departments
Team Development - Create and maintain positive work environment aligned with company values
Customer Relationship Management - Ensure premium service delivery and customer satisfaction
Performance Monitoring - Track and optimize key service metrics

Requirements

Education

Bachelor's or Master's degree in Business Administration, Logistics or related field

Experience

Entry-level with internship/working student experience in customer service, sales or logistics

Required Skills

German language proficiency (C1 level) Customer service orientation Leadership potential Process optimization capabilities Cross-functional collaboration Strategic thinking Analytical skills
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Sauge AI Market Intelligence

Industry Trends

Textile service industry experiencing significant digital transformation with focus on sustainability and efficiency Growing demand for integrated service solutions in healthcare and hospitality sectors Increasing emphasis on sustainable business practices in industrial services

Role Significance

Initially supporting team of 5-10 direct reports, growing to 15-25 as responsibilities increase
Entry-level management trainee position with clear path to middle management within 18-24 months

Key Projects

Service process optimization initiatives Customer satisfaction improvement programs Team development and training implementation Operational efficiency enhancement projects

Success Factors

Strong leadership potential with focus on people development Ability to balance operational excellence with customer satisfaction Adaptability to dynamic industrial service environment Strategic thinking with practical implementation skills

Market Demand

High demand for management trainees in industrial services sector, particularly with dual focus on operational excellence and customer service

Important Skills

Critical Skills

Leadership and team management capabilities for future management role Customer service excellence mindset for service quality maintenance Process optimization skills for operational efficiency Cross-functional communication abilities for departmental coordination

Beneficial Skills

Industry-specific knowledge of textile services Digital transformation expertise Sustainability management understanding Change management capabilities

Unique Aspects

Structured management trainee program in essential services sector
Clear career progression path with international exposure potential
Combination of operational and customer service leadership development

Career Growth

2-3 years to middle management position, 4-5 years to senior management potential

Potential Next Roles

Regional Service Manager Operations Manager Branch Manager Customer Service Director

Company Overview

Elis Group Services GmbH

Elis Group is a leading European textile services provider with significant market presence across 30 countries

Market leader in industrial laundry and textile services with strong growth trajectory
Strong German market position with 45 locations offering significant internal mobility opportunities
Professional environment with emphasis on practical leadership development and sustainable business practices
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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