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Learning Support Officer (Short Courses) - Job Opportunity at Engineering Institute of Technology

Perth, Australia
Full-time
Mid-level
Posted: March 28, 2025
Hybrid
AUD 65,000 - 80,000 per year based on Perth market rates for similar ed-tech roles

Benefits

Flexible work arrangements with 2 days WFH after probation
4 days annual study leave for professional development
Employee Assistance Program with mental health support
End-of-trip facilities for active lifestyle support
Comprehensive DEI initiatives including LGBTQIA+ support
Professional development opportunities through workshops and seminars

Key Responsibilities

Strategic coordination of online learning programs and student success initiatives
Cross-functional communication management between students, staff, and lecturers
Implementation and maintenance of digital learning infrastructure including Moodle LMS
Quality assurance and performance monitoring of course delivery systems
International program coordination and schedule management
Student success monitoring and intervention program management

Requirements

Experience

3-5 years of administrative experience

Required Skills

Highly developed communication skills (written and verbal) Excellent organizational and time management skills Strong customer service capabilities Priority management in fast-paced environments Detail-oriented approach Microsoft Office proficiency Learning platform familiarity (Moodle) Technical adaptability (BigBlueButton, Teams)
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Sauge AI Market Intelligence

Industry Trends

The e-learning sector is experiencing rapid growth with a projected CAGR of 14% through 2030, creating increased demand for learning support professionals Micro-credential programs are becoming increasingly important in professional education, particularly in engineering and technical fields Integration of AI and automation in learning management systems is creating new requirements for technical proficiency in learning support roles

Role Significance

Typically part of a 5-8 person digital learning team in similar technical education institutions
Mid-level position with significant operational impact on program delivery and student success

Key Projects

Learning management system optimization and maintenance Student success program implementation International program coordination Digital learning infrastructure development

Success Factors

Strong technical aptitude combined with student-centric approach Ability to balance multiple stakeholder needs while maintaining program quality Proactive problem-solving skills in digital learning environment Cross-cultural communication capabilities for international program support

Market Demand

High demand with growing emphasis on digital learning support roles in technical education sector

Important Skills

Critical Skills

Learning management system expertise - essential for program delivery and maintenance Stakeholder communication - crucial for coordinating between students, staff, and lecturers Technical adaptability - necessary for managing evolving digital learning tools

Beneficial Skills

Project management capabilities Data analytics skills for student performance tracking Educational technology trend awareness Cross-cultural communication abilities

Unique Aspects

Specialized focus on engineering education creates unique learning support requirements
Global operational scope provides international exposure
Strong emphasis on professional development and internal growth opportunities
Progressive approach to work-life balance with flexible arrangements

Career Growth

2-3 years in role before advancement opportunities, depending on performance and organizational growth

Potential Next Roles

Learning Technology Manager Digital Education Program Manager Student Success Director Online Learning Operations Manager

Company Overview

Engineering Institute of Technology

Specialized engineering education provider with global presence and focus on professional technical education

Growing presence in the specialized technical education market with operations across multiple continents
Strong Australian presence with expansion plans, indicating growth opportunities
Progressive, education-focused environment with emphasis on professional development and work-life balance
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