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Loyalty Data & Insights Manager - Job Opportunity at Sephora

Dubai, UAE
Full-time
Senior
Posted: May 22, 2025
On-site
AED 25,000 - 35,000 per month based on Dubai market rates for senior analytics roles in luxury retail

Benefits

Competitive market compensation
Professional development opportunities
Exposure to global retail analytics
Career advancement potential in a leading beauty retailer
Dynamic work environment with international exposure

Key Responsibilities

Lead Beauty Pass loyalty program analytics and insights generation to drive strategic decision-making
Manage and optimize loyalty program KPIs and performance metrics
Oversee cross-functional data requests and reporting for store, e-commerce, and brand initiatives
Direct team operations and development while maintaining stakeholder relationships
Drive data excellence and reporting standardization across the organization

Requirements

Education

Bachelors degree in Analytics, Computer Science or equivalent

Experience

5+ years of relevant experience in pulling and analyzing large datasets

Required Skills

Data analysis and visualization Power BI proficiency (preferred) Project management Stakeholder management Communication skills Team leadership Problem-solving Business intelligence
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Sauge AI Market Intelligence

Industry Trends

The retail analytics sector is experiencing rapid transformation with increased focus on real-time customer insights and predictive modeling Loyalty programs are becoming central to retail strategy, particularly in premium segments where customer retention directly impacts revenue Middle East retail market is showing strong growth in digital transformation initiatives, particularly in luxury and beauty sectors

Role Significance

Likely manages a team of 3-5 analysts based on scope of responsibilities and organizational structure
Senior management position with direct impact on strategic decision-making and program performance

Key Projects

Loyalty program optimization and performance tracking Customer segmentation and targeting strategy development Cross-channel analytics integration Reporting automation and dashboard development Stakeholder engagement and insight communication

Success Factors

Strong balance of technical expertise and business acumen Ability to translate complex data into actionable insights Excellent stakeholder management across multiple departments Proactive problem-solving and initiative in identifying opportunities Team leadership and development capabilities

Market Demand

High demand position due to regional retail digital transformation initiatives and growing emphasis on data-driven decision making in luxury retail

Important Skills

Critical Skills

Advanced analytics capabilities with focus on actionable insights Stakeholder management across multiple business units Project management in fast-paced retail environment Team leadership and development

Beneficial Skills

Knowledge of beauty retail market dynamics Experience with global retail operations Understanding of customer behavior analytics Change management capabilities

Unique Aspects

Opportunity to influence regional loyalty strategy in a growing market
Exposure to global beauty retail analytics best practices
Balance of technical and business leadership responsibilities

Career Growth

2-3 years in role before progression, depending on business impact and organizational growth

Potential Next Roles

Head of Customer Analytics Director of Business Intelligence Chief Data Officer Regional Analytics Director

Company Overview

Sephora

Sephora is a global leader in prestige beauty retail, known for innovative customer experiences and strong brand partnerships

Market leader in beauty retail with significant presence in Middle East through regional partnerships
Strategic position in Dubai serving as regional hub for Middle East operations
Fast-paced, innovation-focused environment with emphasis on customer-centricity and data-driven decision making
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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