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Manager Change Management - Job Opportunity at Hydro One Networks Inc

Toronto, Canada
Full-time
Senior
Posted: July 21, 2025
On-site
CAD 95,000 - CAD 130,000 annually, reflecting the senior-level nature of this role in Canada's largest electricity provider, with potential for performance bonuses and comprehensive benefits typical of major utility companies

Benefits

Forbes recognition as one of Canada's Best Employers for 2025, demonstrating the company's commitment to creating an exceptional workplace culture that attracts and retains top talent
Comprehensive career development programs that invest in employee skill building, reflecting the company's understanding that employee success directly correlates to business success
Inclusive and diverse workplace environment that reflects the communities served, fostering innovation and multiple perspectives in decision-making
Safety-focused culture prioritizing employee well-being in all operations, particularly important in the utilities sector
Reasonable accommodation support for individuals with disabilities, ensuring equal opportunities for all qualified candidates

Key Responsibilities

Lead strategic organizational change initiatives by supporting the Function Head in implementing critical company objectives, directly impacting Hydro One's ability to serve 1.5 million customers across Ontario
Drive project excellence across multiple departments by developing and maintaining standardized policies, templates, and methodologies that ensure consistent delivery quality and operational efficiency
Manage and develop high-performing teams responsible for change management project delivery, directly influencing organizational capability and succession planning
Establish performance standards and accountability frameworks that align individual contributions with corporate strategy, ensuring measurable outcomes and continuous improvement
Foster cross-functional collaboration by working with various business units to communicate project processes and clarify roles, breaking down silos and improving organizational effectiveness
Coordinate complex project schedules and resource allocation across multiple teams, ensuring integrated delivery that meets critical infrastructure development timelines
Develop and maintain comprehensive project databases and benchmarking systems that enable data-driven decision making and continuous process optimization
Engage with external industry representatives to identify and integrate best practices, positioning Hydro One as an industry leader in change management capabilities
Provide strategic analysis and reporting on project progress and organizational change effectiveness, enabling executive decision-making and resource optimization
Conduct specialized studies and analysis that inform strategic business decisions and support long-term organizational transformation

Requirements

Education

Completion of a university degree

Experience

Up to 10 years of relevant business experience with 5 years of experience leading the delivery of Change Management programs

Required Skills

Advanced working level knowledge of Change Management methodologies and deliverables Detailed understanding of change communications, adult learning and training methods and their application in business Intermediate level knowledge of project management principles and project lifecycles, as applied to business Intermediate level of knowledge contracting for and managing external resources Familiarity with the utilities industry, preferably the electricity industry and ideally the Hydro One business model

Certifications

Prosci certified preferred
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Industry Trends

The utilities sector is undergoing massive digital transformation driven by smart grid technologies, renewable energy integration, and customer experience modernization, creating unprecedented demand for change management professionals who can navigate complex technological and organizational transitions while maintaining critical infrastructure reliability. Regulatory pressures and environmental sustainability mandates are forcing utilities to accelerate operational changes, requiring sophisticated change management capabilities to ensure compliance while maintaining service quality and managing stakeholder expectations across diverse communities. The shift toward distributed energy resources and grid modernization is fundamentally altering utility business models, necessitating change management expertise to help organizations adapt their workforce, processes, and culture to new operational paradigms while preserving institutional knowledge built over decades.

Role Significance

Typically manages 8-15 direct reports including change management specialists, project coordinators, and communication professionals, with indirect influence over 50+ stakeholders across multiple business units
This is a senior management position with significant organizational impact, reporting to Function Head level and responsible for enterprise-wide change initiatives that affect service delivery to 1.5 million customers, indicating substantial decision-making authority and strategic influence within Ontario's largest utility provider.

Key Projects

Enterprise-wide digital transformation initiatives involving smart grid implementation and customer portal modernization Regulatory compliance programs related to environmental standards and safety protocols Organizational restructuring initiatives to support business model evolution Cultural transformation programs to enhance safety, innovation, and inclusiveness Technology adoption programs for field operations and customer service improvements

Success Factors

Demonstrated ability to navigate complex stakeholder environments typical of large utilities, where changes must balance regulatory requirements, customer needs, operational safety, and financial performance while managing union relations and community impact considerations. Strong analytical and data-driven decision-making skills essential for managing multiple concurrent projects worth millions of dollars, where delays or failures can impact critical infrastructure serving millions of customers and result in significant regulatory and financial consequences. Exceptional communication and influence skills necessary to drive change across diverse organizational levels, from executive leadership to field technicians, while maintaining stakeholder confidence and managing resistance to change in a traditionally conservative industry. Deep understanding of change management methodologies combined with utilities industry knowledge, enabling effective translation of theoretical frameworks into practical solutions for infrastructure-dependent operations with high safety and reliability requirements.

Market Demand

High demand driven by accelerating infrastructure modernization across North American utilities, regulatory compliance requirements, and the critical need for organizational agility in the face of energy sector transformation

Important Skills

Critical Skills

Prosci change management certification and advanced methodology knowledge are essential because utilities require proven frameworks to manage complex transformations affecting critical infrastructure, where ad-hoc approaches risk service disruptions and regulatory non-compliance that could cost millions and impact public safety. Project management expertise is crucial for coordinating multi-year, multi-million dollar infrastructure and technology initiatives that must integrate seamlessly with existing operations while meeting strict regulatory deadlines and maintaining service reliability standards. Stakeholder management and communication skills are vital for building consensus among diverse groups including executive leadership, labor unions, regulatory bodies, customer representatives, and community leaders, each with different priorities and concerns about proposed changes. Utilities industry knowledge, particularly electricity sector understanding, is critical for appreciating the unique operational constraints, safety requirements, and regulatory environment that shape how change can be implemented in infrastructure-dependent organizations.

Beneficial Skills

Digital transformation expertise would enhance effectiveness in leading technology adoption initiatives as utilities modernize operations, customer interfaces, and grid management systems to meet evolving customer expectations and operational efficiency requirements. Data analytics capabilities would strengthen decision-making and program evaluation, particularly important as utilities increasingly rely on data-driven insights to optimize operations, predict maintenance needs, and enhance customer service delivery. Regulatory affairs knowledge would provide competitive advantage in navigating complex compliance requirements and anticipating regulatory changes that drive organizational transformation in the heavily regulated utilities sector. Leadership development and coaching skills would enhance team management effectiveness and support succession planning, particularly valuable in an industry facing significant workforce transitions as experienced professionals retire.

Unique Aspects

Opportunity to impact critical infrastructure serving 1.5 million customers, where successful change management directly affects community safety, economic development, and quality of life across Ontario, providing meaningful work with tangible societal impact.
Access to cutting-edge utility transformation initiatives including smart grid implementation, renewable energy integration, and digital customer experience modernization, positioning the role at the forefront of energy sector evolution.
Exposure to complex regulatory environment involving provincial government, Ontario Energy Board, and federal agencies, providing unique experience in managing change within highly regulated industries with significant public interest and stakeholder scrutiny.
Forbes recognition as one of Canada's Best Employers demonstrates organizational commitment to employee development and workplace excellence, suggesting strong internal support for professional growth and change management capabilities.

Career Growth

3-5 years to Director level with strong performance, 7-10 years to VP level, with progression dependent on successful delivery of major transformation initiatives and demonstrated impact on organizational performance

Potential Next Roles

Director of Organizational Change Management within Hydro One or comparable utilities Vice President of Strategic Transformation in major utility companies Chief Transformation Officer roles in mid-sized utilities or energy companies Senior consulting positions with major management consulting firms specializing in utilities transformation Executive roles in regulatory bodies or government agencies overseeing energy sector modernization

Company Overview

Hydro One Networks Inc

Hydro One Networks Inc is Ontario's largest electricity transmission and distribution provider with over 110 years of operational history, serving nearly 1.5 million customers across the province and maintaining critical infrastructure that supports Ontario's economic activity and quality of life for millions of residents.

As a dominant player in Ontario's electricity market, Hydro One holds a quasi-monopolistic position in transmission and significant distribution market share, providing stability and resources for large-scale change initiatives while facing increasing regulatory scrutiny and public accountability.
This Toronto-based role sits at the center of Ontario's energy sector, providing access to provincial government relations, regulatory bodies, and industry networks while supporting operations across Ontario's diverse geographic and economic regions from urban centers to remote communities.
Large utility culture emphasizing safety, reliability, and community service, with increasing focus on innovation and digital transformation, offering structured career progression and comprehensive benefits while adapting to modern workplace expectations and diversity initiatives.
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