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Manager, Coaching, WGU Academy - Job Opportunity at Western Governors University

Remote, United States
Full-time
Mid-level
Posted: February 1, 2025
Remote
USD 65,400 - 107,900 per year

Benefits

Comprehensive healthcare package including medical, dental, vision, and telehealth services with both HSA and FSA options
Enhanced work-life balance through flexible PTO and sick time policies
Extensive family support including 12 weeks parental leave
Professional development through discounted WGU tuition
Comprehensive insurance coverage including life, disability, accident, and critical illness
Financial security through retirement savings plan and legal/identity protection

Key Responsibilities

Lead and develop a team of Success Coaches through strategic coaching and performance management
Drive student success metrics through data-driven coaching interventions and quality assurance
Implement and optimize student engagement strategies through communication analysis and process improvement
Manage escalated student cases and develop systematic solutions for common challenges
Execute change management initiatives and pilot new coaching approaches
Ensure coaching team alignment with institutional goals and student success metrics

Requirements

Education

Bachelor's Degree required, Master's degree preferred

Experience

2+ years coaching experience with leadership/management experience preferred

Required Skills

Strong relationship building and communication abilities Problem-identification and problem-solving skills Interpersonal and organization skills Detail orientation Independent self-starter capability Change management CRM system proficiency (Salesforce preferred) Budget management Process improvement expertise

Certifications

ICF or NBHWC Coaching Certification preferred
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Sauge AI Market Intelligence

Industry Trends

Online education sector experiencing significant growth with emphasis on competency-based learning models Increased focus on student retention and success metrics in higher education driving demand for sophisticated coaching programs Growing integration of data analytics and CRM systems in academic coaching Rising demand for leaders who can manage remote coaching teams effectively

Salary Evaluation

The offered range aligns with market expectations, reflecting the specialized nature of academic coaching leadership. The wide range (65.4k-107.9k) suggests room for negotiation based on experience and certifications.

Role Significance

Typically manages 8-12 Success Coaches based on standard academic coaching team structures
Mid-level management position with significant impact on student success outcomes and institutional effectiveness

Key Projects

Student retention improvement initiatives Coaching team performance optimization Process standardization and quality assurance implementation Student success metric enhancement programs

Success Factors

Strong background in coaching methodologies and adult learning principles Ability to leverage data analytics for performance optimization Excellence in remote team management and motivation Strategic thinking in student success program development

Market Demand

High demand with growing emphasis on student success in online education models

Important Skills

Critical Skills

Remote team management expertise - essential for leading distributed coaching teams Data analysis capabilities - crucial for performance optimization Change management skills - vital for implementing new coaching strategies Student success metrics understanding - fundamental to role effectiveness

Beneficial Skills

Project management certification Advanced degree in education or psychology Experience with adult learning theories Background in online education delivery

Unique Aspects

Combination of coaching leadership and academic operations expertise required
Focus on competency-based education model sets apart from traditional institutions
Strong emphasis on data-driven decision making in coaching operations

Career Growth

2-4 years in role typical before advancement, dependent on institutional growth and performance

Potential Next Roles

Director of Student Success Senior Manager of Academic Operations Director of Coaching and Development Academic Operations Executive

Company Overview

Western Governors University

Western Governors University is a pioneer in online, competency-based education, serving a diverse student population through innovative learning models

Leading position in online education with strong emphasis on student outcomes and accessibility
National footprint with fully remote operational model
Mission-driven environment focused on innovation in education delivery and student success
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