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Manager, Customer Segments: Newcomers to Canada - Job Opportunity at Dexian

Toronto, Canada
Contract
Mid-level
Posted: March 14, 2025
Hybrid
CAD 45.00-53.00 per hour

Benefits

Comprehensive paid time off package
Potential for permanent conversion
Hybrid work arrangement with flexible schedule
Professional development opportunities

Key Responsibilities

Lead strategic development of newcomer banking initiatives with P&L responsibility
Drive cross-functional execution of customer acquisition and retention programs
Manage high-impact partnerships and relationship development
Oversee data-driven market analysis and competitive intelligence
Direct customer experience enhancement initiatives across multiple channels
Lead innovation in banking products and services for newcomer segment

Requirements

Education

Master's Degree (MBA preferred)

Experience

3-5 years in Strategy, Consulting, and/or Product Management roles

Required Skills

Strategy Development Customer Intelligence Quantitative Analysis Leadership Relationship Management Multitasking Teamwork Advanced PowerPoint and Excel Program Management
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Sauge AI Market Intelligence

Industry Trends

Growing focus on newcomer banking services due to Canada's increasing immigration targets Digital transformation driving need for omnichannel banking solutions Rising competition in specialized banking segments requiring innovative value propositions Increasing emphasis on financial inclusion and accessibility in banking sector

Salary Evaluation

Market competitive range CAD 85,000-105,000 annually for similar roles in Toronto financial sector

Role Significance

Typically leads virtual team of 5-8 cross-functional members while coordinating with multiple stakeholders
Mid-level management position with significant strategic influence on business growth and customer acquisition

Key Projects

New product development for newcomer segment Strategic partnership program development Customer journey optimization initiatives Market expansion strategies Digital banking enhancement projects

Success Factors

Strong understanding of Canadian banking regulations and newcomer financial needs Ability to build and maintain strategic partnerships Data-driven decision making capabilities Cross-functional leadership experience Innovation mindset with practical execution skills

Market Demand

High demand due to Canadian banks' strategic focus on newcomer segments and increasing immigration levels

Important Skills

Critical Skills

Strategic planning and execution in banking sector Cross-functional team leadership Customer segment analysis and insight generation Partnership development and management Financial product knowledge

Beneficial Skills

Digital banking platform knowledge Immigration policy understanding Cultural competency Change management expertise Agile methodology familiarity

Unique Aspects

Specialized focus on newcomer banking segment provides unique market positioning
Hybrid work model with specific in-office days shows commitment to both flexibility and team collaboration
Fixed-term contract with potential for conversion indicates growth opportunity
Strong emphasis on data-driven decision making and strategic partnership development

Career Growth

2-3 years in current role before advancement opportunity

Potential Next Roles

Senior Manager, Customer Segments Director of Product Strategy Head of Retail Banking Chief Customer Officer

Company Overview

Dexian

Financial institution focused on retail banking with strong emphasis on customer segmentation and digital innovation

Growing presence in Canadian banking sector with focus on specialized customer segments
Significant operations in Toronto with expanding national footprint
Progressive hybrid work environment emphasizing innovation and cross-functional collaboration
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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