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Manager - Enterprise Risk and Controls - Job Opportunity at Mandarin Oriental Hotel Group

Hong Kong, HK
Full-time
Senior
Posted: June 16, 2025
Hybrid
HKD 600,000 - 800,000 per year (USD 77,000 - 102,000). This estimate reflects the senior-level responsibilities, minimum 7+ years experience requirement, Big 4 audit background preference, and Hong Kong's competitive market for risk management professionals in multinational hospitality organizations.

Benefits

Comprehensive learning and development programs tailored to career progression stages, demonstrating significant investment in employee growth beyond standard training offerings
Global accommodation privileges through MOstay program providing complimentary nights and discounted rates at luxury properties worldwide, offering substantial value for hospitality professionals
Holistic health and wellness benefits package with global coverage, indicating above-market commitment to employee wellbeing
Performance-based retirement plans with service length considerations, providing long-term financial security competitive with multinational corporations

Key Responsibilities

Drive enterprise-wide risk management transformation by leading development and continuous enhancement of comprehensive risk frameworks that protect organizational assets and ensure regulatory compliance across global operations
Oversee strategic insurance program management including policy optimization, claims coordination, and stakeholder collaboration to minimize financial exposure while maximizing coverage efficiency
Execute high-impact risk assessment and communication initiatives that identify critical operational vulnerabilities and drive implementation of corrective measures across multiple business units
Lead organizational excellence initiatives through policy development and procedure refinement that enhance operational efficiency and regulatory compliance standards
Conduct comprehensive on-site audits and process reviews across hotel properties and corporate offices, ensuring adherence to international standards while identifying improvement opportunities
Support executive-level reporting and governance by preparing detailed management and audit committee presentations that inform strategic decision-making processes

Requirements

Education

Degree holder in Risk Management, Accounting or relevant disciplines

Experience

Minimum 7+ years of relevant work experience, including significant risk management experience, in sizeable organisations, and min. 5 years of risk based internal and external audit experience (preferably with a Big 4 accounting firm)

Required Skills

External and/or internal audit knowledge and experience in hotel finance operations Excellent communication, interpersonal, and presentation skills Fluent in written and spoken English and Chinese (including Mandarin) Flexibility for travel or to work remotely for assignments

Certifications

CRM, CPA, CIA or equivalent
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Sauge AI Market Intelligence

Industry Trends

The hospitality industry is experiencing unprecedented focus on enterprise risk management following COVID-19 disruptions, with luxury hotel groups investing heavily in comprehensive risk frameworks to protect against operational, financial, and reputational risks. This has created strong demand for experienced risk professionals who understand both traditional financial controls and emerging operational risks specific to hospitality operations. Regulatory compliance requirements in the hospitality sector are intensifying globally, particularly in areas of data protection, financial reporting, and operational safety standards. Organizations are seeking professionals who can navigate complex multi-jurisdictional compliance landscapes while maintaining operational efficiency. The integration of technology in risk management processes is accelerating, with hospitality companies implementing advanced analytics, automated monitoring systems, and digital audit trails. This technological transformation requires risk professionals who can bridge traditional audit practices with modern digital risk management platforms.

Role Significance

Typically manages 2-4 junior risk analysts and coordinates with 5-8 regional compliance officers across hotel properties, while collaborating extensively with C-suite executives, external auditors, and insurance partners in a matrix organizational structure.
This is a senior management position with significant organizational impact, evidenced by direct reporting to Head of Internal Controls and Compliance, responsibility for enterprise-wide risk frameworks, and authority to lead audit initiatives across global properties. The role combines strategic oversight with hands-on execution, indicating high organizational trust and visibility.

Key Projects

Implementation of comprehensive enterprise risk management frameworks spanning operational, financial, and reputational risks across multi-property portfolios Development and execution of integrated insurance optimization programs involving policy restructuring, claims management enhancement, and cost reduction initiatives Leadership of cross-functional compliance transformation projects including policy standardization, procedure automation, and regulatory reporting enhancement

Success Factors

Deep understanding of hospitality industry operational risks combined with sophisticated financial risk management expertise enables effective identification and mitigation of sector-specific vulnerabilities Strong stakeholder management and communication capabilities are essential for influencing senior leadership, coordinating with property managers, and managing relationships with external partners including auditors and insurance providers Cultural adaptability and multilingual communication skills are critical for operating effectively across diverse Asian markets while maintaining consistent risk standards Technology proficiency in risk management systems and data analytics tools enables efficient monitoring, reporting, and trend analysis across complex organizational structures

Market Demand

High demand driven by increased regulatory scrutiny, post-pandemic risk awareness, and limited supply of professionals with both hospitality industry experience and comprehensive risk management credentials including Big 4 audit backgrounds.

Important Skills

Critical Skills

Big 4 audit experience is essential as it provides the foundational expertise in sophisticated audit methodologies, complex financial analysis, and high-stakes client relationship management required for enterprise risk oversight in multinational organizations Hospitality industry knowledge is crucial for understanding sector-specific operational risks including revenue management complexities, seasonal demand fluctuations, regulatory compliance across multiple jurisdictions, and reputation management in luxury service environments Bilingual English-Chinese communication capabilities are vital for effective operation in Hong Kong's international business environment while coordinating with Mandarin-speaking stakeholders across Greater China markets Advanced presentation and stakeholder management skills are critical for communicating complex risk assessments to C-suite executives, board members, and external partners while driving organizational change initiatives

Beneficial Skills

Advanced data analytics and risk modeling capabilities would enhance ability to identify emerging trends, quantify risk exposures, and develop predictive risk management strategies Project management certification and change management expertise would support large-scale risk framework implementation and organizational transformation initiatives Insurance industry knowledge and broker relationship management skills would optimize insurance program effectiveness and cost management Technology risk assessment capabilities including cybersecurity and data protection expertise are increasingly valuable as hospitality operations become more digitally integrated

Unique Aspects

Integration with Jardine Matheson Group Treasury provides exposure to sophisticated financial management practices and enterprise-level risk coordination across multiple business sectors beyond hospitality
Opportunity to develop risk management expertise specific to ultra-luxury hospitality operations, including unique operational risks, high-value asset management, and reputation protection strategies
Global property portfolio exposure enables comprehensive understanding of international risk management practices, cross-border compliance requirements, and diverse market operational challenges
Direct involvement in insurance program management provides specialized expertise in hospitality-specific coverage areas including property protection, business interruption, and liability management

Career Growth

Career progression to senior executive roles typically occurs within 4-7 years, accelerated by successful implementation of enterprise risk frameworks and demonstrated ability to manage complex stakeholder relationships across multiple jurisdictions.

Potential Next Roles

Head of Internal Controls and Compliance within 3-5 years, leading enterprise-wide risk and compliance functions Chief Risk Officer positions at regional hospitality groups or similar-sized multinational organizations Senior Risk Director roles at major consulting firms specializing in hospitality risk management Regional Audit Director positions at Big 4 firms focusing on hospitality and leisure sectors

Company Overview

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group represents one of Asia's most prestigious luxury hospitality brands with a global portfolio of ultra-luxury hotels, resorts, and residences. The company maintains corporate headquarters in Hong Kong and operates properties in prime destinations worldwide, positioning it as a significant player in the luxury hospitality segment with strong Asian heritage and international expansion focus.

Recognized as a leading luxury hospitality brand competing directly with Four Seasons, Ritz-Carlton, and Peninsula Hotels in the ultra-luxury segment. The company's strong brand recognition, prime property locations, and reputation for exceptional service standards position it favorably in high-end hospitality markets globally.
Hong Kong corporate office serves as the strategic hub for Asian operations while coordinating global expansion initiatives. This location provides significant exposure to international business practices, cross-cultural management challenges, and diverse regulatory environments across multiple jurisdictions.
Emphasizes Asian hospitality values combined with international business practices, creating a collaborative environment that values respect, integrity, and continuous improvement. The company culture promotes professional development, global mobility, and long-term career growth within a prestigious luxury brand environment.
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