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Manager - Program Office (Virtual Position) - Job Opportunity at TELUS

Vancouver, Canada
Full-time
Senior
Posted: May 2, 2025
Remote
CAD 102,000-154,000 per year

Benefits

Competitive pension plan with company matching
Minimum 3 weeks vacation
Flexible benefits package
Share purchase program with company matching
Learning and development opportunities
Work location flexibility
Performance bonus up to 20%

Key Responsibilities

Lead program governance and framework development
Drive strategic program prioritization and alignment
Manage cross-functional stakeholder relationships
Oversee major initiatives from ideation to execution
Direct change management activities
Create executive-level business reviews
Lead strategic communications for field operations

Requirements

Education

Undergraduate degree in business or related discipline

Experience

7-10 years in telecommunications or related industry

Required Skills

Project management Time management Organizational skills Relationship building Problem-solving Data analysis Communication skills Self-starter mindset Collaborative leadership Cross-functional team management

Certifications

PMP certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Telecommunications industry is experiencing rapid digital transformation, particularly in connected home and security services Increasing demand for program managers who can bridge technical and business objectives in virtual environments Growing emphasis on customer experience optimization and field service excellence

Salary Evaluation

The offered salary range is competitive for senior program management roles in the Canadian telecommunications sector, aligning with market rates for similar positions at major carriers

Role Significance

Likely leading a team of 5-8 program management professionals while coordinating with multiple cross-functional teams
Senior management position with strategic influence on organizational direction and operational execution

Key Projects

Digital transformation initiatives Field service optimization programs Customer experience enhancement projects Operational efficiency improvements Strategic change management programs

Success Factors

Strong ability to navigate matrix organizations and influence without direct authority Excellence in virtual team leadership and remote stakeholder management Deep understanding of telecommunications industry dynamics and customer service operations Proven track record of driving large-scale transformation initiatives

Market Demand

High demand with strong growth trajectory due to ongoing digital transformation initiatives and expansion of connected home services

Important Skills

Critical Skills

Program governance expertise for ensuring strategic alignment and resource optimization Change management capabilities for driving large-scale transformations Data-driven decision making skills for operational improvements

Beneficial Skills

Knowledge of agile methodologies Experience with field service operations Connected home and security services background Digital transformation expertise

Unique Aspects

Virtual position offering genuine remote work flexibility
Direct involvement in shaping national field operations strategy
Combination of strategic planning and operational execution responsibilities
Opportunity to influence major digital transformation initiatives

Career Growth

2-3 years in role before advancement opportunity, depending on impact and organizational growth

Potential Next Roles

Senior Director of Program Management Head of Operations VP of Strategy and Innovation Chief Operating Officer

Company Overview

TELUS

TELUS is one of Canada's largest telecommunications companies, known for innovation in connected home, security, and digital solutions

Leading national provider with strong market position in Western Canada and growing presence across the country
Major employer with significant operations across multiple Canadian provinces
Progressive, technology-driven culture with strong emphasis on customer service and employee development
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