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Manager - Scrum Master - Job Opportunity at CSC (Corporation Service Company)

India
Full-time
Senior
Posted: July 3, 2025
On-site
Based on the senior-level requirements and managerial responsibilities, this role likely commands INR 25-35 lakhs annually in the Indian market, with potential for higher compensation in metropolitan areas like Bangalore, Mumbai, or Hyderabad. The combination of management duties with specialized Scrum Master expertise typically positions this role in the top 20% of Agile professional compensation ranges.

Benefits

Professional growth opportunities with structured career development programs that position employees for advancement in the competitive Agile and project management market
Work-life balance initiatives that provide competitive advantage in talent retention within the high-stress technology sector
Community engagement programs that enhance professional networking and personal brand development
Servant-leadership culture development that builds transferable management skills valuable across industries
Cross-functional team exposure providing comprehensive business acumen and stakeholder management experience

Key Responsibilities

Lead Agile transformation initiatives across multiple high-performing teams, directly impacting organizational velocity and delivery predictability in a scaled enterprise environment
Drive strategic alignment between product vision and technical execution, ensuring optimal resource allocation and market responsiveness
Establish and maintain Agile excellence standards that position the organization as a competitive leader in software delivery capabilities
Implement advanced metrics-driven continuous improvement processes that deliver measurable business value and operational efficiency gains
Mentor and develop next-generation Scrum Masters, building organizational capability and reducing dependency on external consulting resources
Orchestrate complex cross-team dependencies in scaled Agile environments, ensuring seamless delivery of enterprise-level initiatives
Establish psychological safety and high-performance team cultures that drive innovation and reduce turnover costs
Manage stakeholder expectations at senior levels while protecting team capacity, ensuring sustainable delivery pace and quality standards
Drive strategic workforce planning and talent development initiatives that align with organizational growth objectives and market demands

Requirements

Education

Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)

Experience

12+ years of overall industry experience with at least 3 years as a dedicated Scrum Master

Required Skills

Strong understanding of software development lifecycle, Agile methodologies, and DevOps culture Excellent communication, conflict resolution, and servant-leadership skills Proven ability to work with senior stakeholders and influence without authority Experience working with Agile project management tools (Jira, Azure DevOps, Rally, etc.)

Certifications

Scrum Master certification (CSM, PSM, or equivalent) is required SAFe or other Agile scaling frameworks is a plus
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Sauge AI Market Intelligence

Industry Trends

The global shift toward digital transformation is accelerating demand for experienced Agile practitioners who can manage complex, multi-team environments. Organizations are increasingly recognizing that successful Agile implementation requires dedicated leadership with both technical understanding and people management capabilities. Enterprise-level Agile scaling frameworks like SAFe, LeSS, and Scrum@Scale are becoming standard requirements as organizations move beyond single-team implementations. This trend is driving premium compensation for professionals who can navigate these complex organizational structures. The integration of DevOps practices with Agile methodologies is creating demand for hybrid skill sets that combine traditional Scrum Master competencies with continuous delivery and infrastructure automation understanding. Remote and hybrid work models are reshaping Agile practices, with organizations seeking leaders who can maintain team cohesion and productivity across distributed environments while preserving the collaborative spirit of Agile frameworks.

Role Significance

Based on the multi-team Scrum Master responsibilities and managerial duties, this role likely oversees 2-4 Agile teams comprising 15-30 total team members. The position may also include direct management of 2-3 junior Scrum Masters or Agile coaches, creating a span of influence affecting 40-50 professionals across the organization.
This role represents a senior-level position that combines individual contributor expertise with strategic leadership responsibilities. The requirement for 12+ years of industry experience and 3+ years of dedicated Scrum Master experience, coupled with managerial duties, positions this role as a bridge between mid-level practitioners and executive leadership. The incumbent will likely report to a Director or VP-level executive and have significant influence on organizational Agile maturity.

Key Projects

Enterprise-wide Agile transformation initiatives involving multiple business units and requiring coordination across diverse stakeholder groups Implementation of scaled Agile frameworks (SAFe, LeSS) that require sophisticated change management and organizational alignment capabilities Cross-functional product development initiatives involving complex technical architectures and multiple vendor relationships Organizational capability building programs focused on developing internal Agile coaching and facilitation competencies

Success Factors

Exceptional emotional intelligence and conflict resolution capabilities are critical for managing the complex interpersonal dynamics inherent in cross-functional Agile teams, particularly when navigating competing priorities and resource constraints. Deep understanding of both Agile principles and enterprise business operations enables effective translation between technical teams and executive stakeholders, ensuring alignment on strategic objectives and tactical execution. Proven change management expertise is essential for driving organizational transformation, as this role requires shifting established workflows and cultural patterns toward more collaborative and iterative approaches. Strong analytical and metrics-driven mindset allows for objective assessment of team performance and identification of improvement opportunities, while avoiding the trap of micro-management that can undermine Agile principles. Exceptional coaching and mentoring abilities enable the development of organizational capability, ensuring sustainable Agile practices that persist beyond individual tenure in the role.

Market Demand

High demand exists for experienced Agile leaders who can bridge the gap between tactical Scrum Master responsibilities and strategic organizational transformation. The specific combination of hands-on Scrum Master experience with people management capabilities creates a relatively scarce talent pool, particularly in the Indian market where many organizations are scaling their Agile practices.

Important Skills

Critical Skills

Servant-leadership capabilities are absolutely essential because this role requires influencing without authority across multiple teams and stakeholder groups. The ability to build trust, facilitate collaboration, and drive results through inspiration rather than mandate directly determines success in complex Agile environments. Advanced facilitation and conflict resolution skills are critical for managing the interpersonal dynamics inherent in cross-functional teams. The ability to navigate competing priorities, resolve disputes, and maintain team cohesion under pressure determines whether Agile practices deliver their intended benefits. Deep understanding of software development lifecycle and DevOps practices is essential for credibility with technical teams and effective impediment removal. Without this technical foundation, the role becomes purely administrative rather than strategically valuable. Stakeholder management and communication skills are critical for managing expectations, securing resources, and maintaining alignment between technical execution and business objectives. The ability to translate between technical and business language determines organizational impact.

Beneficial Skills

SAFe or other scaling framework expertise becomes increasingly valuable as organizations mature in their Agile journey and seek to coordinate multiple teams effectively. This knowledge positions professionals for enterprise-level transformation roles. Data analytics and metrics interpretation skills enable more sophisticated assessment of team performance and identification of improvement opportunities, supporting evidence-based decision making in Agile environments. Change management and organizational psychology understanding enhances the ability to drive cultural transformation and overcome resistance to Agile adoption, particularly valuable in traditional corporate environments. Product management and user experience design knowledge creates opportunities for career diversification and deeper collaboration with product teams, expanding influence beyond traditional Scrum Master boundaries.

Unique Aspects

The combination of hands-on Scrum Master responsibilities with formal management duties creates a unique hybrid role that provides both tactical expertise and strategic leadership experience, positioning the incumbent for diverse career progression options.
Working within a business services organization rather than a pure technology company provides exposure to different stakeholder dynamics and business models, creating transferable skills valuable across multiple industries.
The emphasis on servant-leadership and psychological safety indicates a mature understanding of modern management principles, suggesting this role offers genuine leadership development opportunities rather than traditional command-and-control management experience.
The focus on cross-team coordination and dependency management provides valuable experience in organizational complexity that translates directly to senior leadership capabilities in larger enterprises.

Career Growth

Typical progression to director-level roles occurs within 3-5 years, provided successful demonstration of measurable organizational impact and development of broader business acumen. The combination of technical Agile expertise with proven people management capabilities creates multiple viable career paths within both technology and business operations.

Potential Next Roles

Director of Agile Transformation or Head of Agile Practice, focusing on enterprise-wide methodology implementation and organizational change management Product Management Director roles leveraging deep understanding of cross-functional collaboration and stakeholder management Program Management Office (PMO) Director positions where Agile scaling expertise translates directly to portfolio management capabilities Agile Consulting Principal roles with major consulting firms, providing external expertise to organizations undergoing digital transformation

Company Overview

CSC (Corporation Service Company)

CSC (Corporation Service Company) is an established business services provider with a strong presence in corporate legal and compliance services. The company has been expanding its technology capabilities to support digital transformation initiatives for its client base, which creates opportunities for experienced Agile practitioners to influence both internal operations and client-facing solutions.

As a mature organization with established client relationships, CSC offers stability and growth potential for professionals seeking to apply Agile methodologies in a business services context. The company's focus on service excellence and client satisfaction aligns well with Agile principles of customer collaboration and responsive delivery.
The India location suggests this role supports either the company's growing offshore delivery capabilities or serves as a regional hub for Asia-Pacific operations. This positioning provides exposure to both domestic Indian market dynamics and international business practices, creating valuable cross-cultural experience.
The emphasis on core values including service, teamwork, tenacity, agility, and genuine connections indicates a culture that naturally aligns with Agile principles. This cultural foundation can facilitate successful Agile implementation and reduce the organizational resistance often encountered in traditional corporate environments.
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