Home Jobs Manager, SMB Credit (hybrid, Contract)
Back to Jobs

Manager, SMB Credit (hybrid, Contract) - Job Opportunity at Moneris Solutions

Toronto, Canada
Contract
Senior
Posted: June 25, 2025
Hybrid
CAD 85,000 - 105,000 annually. This estimate reflects the senior management level, specialized credit risk expertise, Toronto market rates, and the contract nature of the position which typically commands a 15-20% premium over permanent roles. The 12-month contract term and hybrid flexibility may justify the higher end of this range.

Benefits

Comprehensive holistic wellness support including Employee & Family Assistance Program providing 24/7 mental health and family support services, positioning employees ahead of market standards for contractor benefits
24/7 virtual healthcare access ensuring immediate medical consultation capabilities, reducing healthcare barriers and costs typically unavailable to contract workers
Workplace wellness initiatives promoting physical and mental health, creating a supportive work environment that enhances productivity and job satisfaction
Strong commitment to Diversity, Equity and Inclusion through structured employee inclusion groups, mentorship programs, and continuous DEI learning opportunities, fostering an inclusive workplace culture
Extensive growth and development opportunities including unlimited access to Coursera learning platform, providing access to thousands of professional courses and certifications
Structured mentorship programs connecting employees with senior leaders for career guidance and professional development
Internal gig marketplace offering exposure to diverse projects and skill development opportunities across the organization

Key Responsibilities

Lead and strategically manage the SMB Credit team's daily operations and workflows, ensuring optimal risk management practices that directly protect company revenue and merchant relationships
Drive comprehensive merchant credit risk assessments in alignment with Enterprise Risk Management policies, making critical decisions that impact business growth and financial stability
Ensure exceptional service level agreement compliance, maintaining operational excellence that supports customer satisfaction and business reputation
Handle high-level merchant inquiries and escalations with strategic communication, preserving valuable business relationships while maintaining risk management standards
Provide expert consultation to customers on complex credit policies and decisions, particularly regarding documentation requirements and re-adjudication processes that can unlock business opportunities
Maintain transparent merchant communication regarding credit processes, ensuring customer retention through clear expectations and accessible status updates
Conduct sophisticated analysis of personal and business financial statements and non-financial information to make autonomous credit decisions within assigned authority levels
Provide strategic support and guidance to cross-functional teams including SMB Credit, Fraud, Sales, Operations and Marketing, ensuring seamless business operations
Lead comprehensive training and development of new Credit Analysts, building team capabilities and ensuring consistent decision-making quality
Oversee critical service level agreement reporting for the SMB-Credit group, providing transparency and accountability metrics that drive continuous improvement

Requirements

Education

Bachelor's degree in Business/ Commerce/ Accounting/ Finance or a related field of study

Experience

5+ years of experience in personal and commercial credit evaluation; as provided by bureaus. 3+ years of experience in advanced financial statement analysis, review and critique. 3+ years of leadership/ people management experience

Required Skills

Documentation fluency with guarantees, letters of credit and corporate structure ownership Excellent communication skills and networking abilities with internal and external contacts Strong negotiation skills, ability to influence and collaborate, ability to apply critical thinking to business issues and achieve results Strong business acumen with analytical ability to assess the business and guide us forward

Certifications

CPA or CFA designation is considered an asset
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The fintech and payment processing industry is experiencing rapid digital transformation with increased demand for sophisticated risk management professionals who can balance growth with prudent credit decisions. Companies are investing heavily in credit risk infrastructure as merchant acquiring becomes more competitive and regulatory scrutiny increases. Small and medium business (SMB) lending and credit assessment is becoming increasingly data-driven, with companies seeking managers who can leverage both traditional financial analysis and emerging technologies to make faster, more accurate credit decisions. The COVID-19 pandemic has heightened the importance of adaptive credit policies for SMB segments. Payment processors are facing increased regulatory pressure and compliance requirements, driving demand for experienced credit professionals who can navigate complex risk management frameworks while maintaining competitive merchant onboarding speeds. The role of credit management has evolved from purely risk mitigation to strategic business enablement.

Role Significance

Typically manages a team of 5-8 credit analysts based on SMB portfolio size and transaction volumes. The role involves both direct team management and cross-functional collaboration with fraud, sales, operations, and marketing teams, suggesting influence over 15-20 professionals indirectly.
This is a senior management position with significant autonomous decision-making authority and direct impact on company risk exposure and revenue. The role involves managing both people and processes while making credit decisions that can affect millions in merchant processing volume, indicating high organizational trust and responsibility.

Key Projects

Implementation of enhanced credit risk assessment frameworks to improve decision accuracy and speed Development of automated credit decisioning tools and workflows to handle increased SMB merchant volumes Cross-functional initiatives to optimize merchant onboarding experience while maintaining risk standards Regulatory compliance projects ensuring adherence to evolving financial services regulations Training and development programs to build organizational credit risk capabilities

Success Factors

Exceptional analytical skills combined with business acumen to balance risk mitigation with revenue growth objectives, ensuring credit decisions support both safety and business expansion Strong leadership and communication abilities to effectively manage teams, influence cross-functional stakeholders, and maintain positive merchant relationships during difficult credit conversations Deep understanding of financial statement analysis and credit risk assessment methodologies, particularly as they apply to small and medium businesses which often have unique financial profiles Adaptability and strategic thinking to navigate changing regulatory environments and evolving business needs while maintaining consistent risk management standards Technology proficiency and process improvement mindset to leverage emerging tools and optimize credit workflows in a rapidly digitizing industry

Market Demand

High demand driven by fintech growth, regulatory complexity, and the critical nature of credit risk management in payment processing. The combination of leadership experience and specialized SMB credit expertise makes this a sought-after skill set in the Canadian financial services market.

Important Skills

Critical Skills

Advanced financial statement analysis skills are absolutely essential as the core foundation of credit risk assessment, requiring the ability to quickly identify financial strengths, weaknesses, and red flags across diverse SMB business models and industries. These skills directly impact the quality of credit decisions and company risk exposure. Leadership and people management experience is critical for successfully guiding the credit analyst team, ensuring consistent decision-making standards, and developing team capabilities. The ability to mentor, train, and manage performance directly affects team productivity and decision quality. Business acumen and strategic thinking capabilities are vital for balancing risk management with business growth objectives, understanding how credit decisions impact merchant relationships and company revenue, and adapting to changing market conditions and business needs.

Beneficial Skills

CPA or CFA certification would provide additional credibility and advanced analytical frameworks that could enhance decision-making quality and career advancement opportunities Technology and process improvement skills would be valuable for optimizing credit workflows, implementing new decisioning tools, and staying current with industry digitization trends Regulatory knowledge and compliance expertise would be increasingly important as the payments industry faces evolving regulatory requirements and scrutiny from financial authorities

Unique Aspects

The 12-month contract structure is unusual for senior management roles, potentially indicating a strategic initiative, temporary capacity need, or evaluation period for a permanent position conversion
The combination of traditional credit risk management with payment processing expertise creates a unique skill set that bridges banking and fintech industries
Direct reporting to Director level with significant autonomous decision-making authority suggests high organizational trust and responsibility for a contract position
The emphasis on merchant relationship management alongside risk assessment indicates a customer-centric approach to credit decisions that balances risk with business development

Career Growth

Progression to director level typically occurs within 2-3 years with strong performance, while VP or C-level roles generally require 4-6 years of additional experience and proven success in managing larger teams and more complex risk portfolios.

Potential Next Roles

Director of Credit Risk Management overseeing multiple credit portfolios and teams VP of Risk Management with broader responsibility for enterprise risk strategy Chief Risk Officer role at smaller fintech or payment processing companies Senior Risk Management roles at major banks or financial institutions Consulting positions specializing in credit risk and payment processing for financial services firms

Company Overview

Moneris Solutions

Moneris Solutions is one of Canada's leading payment technology companies, providing payment processing, POS systems, and financial services to businesses across the country. As a subsidiary of Royal Bank of Canada, Moneris combines the innovation of a fintech company with the stability and resources of a major financial institution, processing billions in transactions annually.

Moneris holds a strong competitive position in the Canadian payment processing market, competing directly with companies like Paymi, Square, and international players like Stripe. Their RBC backing provides significant credibility and resources, while their focus on Canadian businesses gives them deep local market understanding and regulatory expertise.
Toronto represents Moneris's primary operational hub, with this role likely supporting national SMB merchant portfolios. The hybrid work arrangement reflects the company's adaptation to modern work preferences while maintaining the collaborative benefits of office presence for complex risk management decisions.
The company emphasizes diversity, equity, and inclusion while maintaining a performance-driven culture typical of financial services. The comprehensive benefits package and development opportunities suggest an investment in employee retention and growth, while the contract nature of this role may indicate expansion or specialized project needs.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.