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Market Specialist, Global Response Operations, Japan - Job Opportunity at Meta

Singapore, Singapore
Full-time
Mid-level
Posted: June 17, 2025
On-site
SGD 85,000 - 110,000 per year (approximately USD 63,000 - 82,000). This estimate reflects Meta's competitive compensation structure for specialized roles requiring native language proficiency and regional expertise in Singapore's high-cost market. The role's combination of technical skills, crisis response capabilities, and Japan market specialization commands premium compensation within the trust & safety sector.

Key Responsibilities

Drive strategic crisis response enforcement operations within the Asia Pacific region while serving as the primary representative and subject matter expert for the Japanese market, ensuring rapid deployment of specialized solutions during critical incidents
Execute high-priority operational duties within an on-call structure to enforce critical content moderation across SEO Markets, with concentrated focus on Japanese market dynamics and regulatory compliance requirements
Leverage comprehensive geopolitical intelligence and cultural expertise of Japan to identify emerging risk signals and develop sophisticated enforcement strategies for complex operational challenges affecting minority communities and social dynamics
Architect and implement scalable operational solutions that enhance community support infrastructure for Japanese users while fostering strategic partnerships with regional teams to optimize cross-market collaboration
Conduct comprehensive investigations and resolution of escalated user issues across Meta's product ecosystem, including complex account support cases and enforcement actions on potentially harmful content spanning graphic media, offensive communications, and other policy-violating materials
Provide specialized enforcement support on globally-sourced content where linguistic expertise transcends regional boundaries, contributing to Meta's worldwide content safety initiatives
Execute strategic enforcement operations targeting integrity threats to Meta's advertising ecosystem, implementing sophisticated risk mitigation strategies to protect revenue streams and advertiser confidence
Drive data-driven process optimization through advanced metrics analysis and cross-functional collaboration, leading initiatives that enhance operational efficiency and tool effectiveness across the global response framework
Develop and maintain specialized expertise in region-specific abuse patterns and enforcement methodologies, leading strategic initiatives to manage and mitigate community impact through proactive risk management
Conduct forward-looking risk assessment and investigation of emerging threats across the Asia Pacific region, influencing cross-functional policy development and enforcement strategies through expert geopolitical and operational insights
Maintain operational excellence through continuous learning of workflow evolution, policy updates, and Community Standards, ensuring consistent application of Meta's global safety framework
Lead operationalization of Japanese regulatory compliance initiatives, driving key enforcement activities that ensure adherence to local legal requirements while maintaining platform integrity

Requirements

Education

Bachelors degree and/or masters or equivalent experience

Experience

1+ years of professional experience within an operations environment

Required Skills

Native proficiency in Japanese is essential as this role will involve working on issues in the local language as well as dealing with external clients in that market Experience communicating with a variety of audiences and stakeholders from the Japanese markets Demonstrated strategic thinker with analytical and problem-solving skills Keen interest in supporting the Facebook and Instagram community Demonstrated communication and team collaboration experience Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment Experience with vendor management Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting Experience with training, quality assurance or metrics analysis
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Sauge AI Market Intelligence

Industry Trends

The content moderation and trust & safety industry is experiencing unprecedented growth as regulatory frameworks like Japan's revised Personal Information Protection Act and Digital Services Act globally require more sophisticated local enforcement capabilities. Companies are investing heavily in specialized regional expertise to navigate complex geopolitical landscapes and cultural nuances in content enforcement. Social media platforms are shifting from automated content moderation to hybrid human-AI approaches, particularly for complex cultural and linguistic contexts like Japan, where understanding social nuances and minority community dynamics requires specialized human expertise that cannot be replicated by current AI systems. The Asia Pacific region has become a critical battleground for social media companies, with governments implementing stricter content regulations and data localization requirements. This has created high demand for bilingual specialists who can navigate both technical enforcement and regulatory compliance across multiple jurisdictions. Crisis response and real-time enforcement capabilities have become essential competitive differentiators as platforms face increasing scrutiny over their ability to rapidly respond to emerging threats, misinformation campaigns, and coordinated inauthentic behavior that can have immediate real-world consequences.

Role Significance

The role likely involves managing a team of 3-5 junior specialists while collaborating with a broader Asia Pacific team of 15-20 professionals. The on-call operational structure suggests participation in a follow-the-sun model with regional teams across different time zones, requiring coordination with colleagues in the US, Europe, and other Asian markets.
This role represents a specialized mid-level position with significant strategic impact on Meta's Asia Pacific operations. While requiring only 1+ years of experience, the specialized nature of crisis response, regulatory compliance, and market expertise places this role at a higher functional level than typical operations positions. The incumbent will have direct influence on policy recommendations and cross-functional strategic decisions.

Key Projects

Implementation of Japan's regulatory compliance framework for content moderation, including development of specialized enforcement protocols that meet local legal requirements while maintaining global platform consistency Crisis response system optimization for the Asia Pacific region, involving the creation of rapid deployment protocols for emerging threats such as coordinated inauthentic behavior campaigns or viral misinformation during natural disasters or political events Development of Japan-specific community standards interpretation guidelines that account for cultural nuances, social hierarchies, and minority community protection requirements unique to the Japanese social media landscape Cross-functional policy development initiatives that bridge operational enforcement experience with regulatory affairs, legal compliance, and government relations teams to ensure Meta's approach aligns with evolving Japanese digital governance frameworks

Success Factors

Exceptional cultural intelligence and deep understanding of Japanese social dynamics, including the ability to interpret context-dependent communication styles, recognize subtle forms of harassment or discrimination, and understand the complex interplay between traditional social hierarchies and modern digital expression patterns that characterize Japanese online communities. Advanced crisis management capabilities with proven ability to remain calm under pressure while making rapid decisions that affect millions of users. Success requires the ability to quickly assess emerging situations, coordinate with multiple stakeholders across time zones, and implement enforcement actions that balance user safety with freedom of expression principles. Strong analytical mindset with the ability to identify patterns in large datasets, translate operational insights into strategic recommendations, and effectively communicate complex technical findings to both technical and non-technical stakeholders including senior leadership, legal teams, and government relations professionals. Collaborative leadership skills that enable effective influence without formal authority, as the role requires aligning cross-functional partners, managing vendor relationships, and driving consensus among teams with different priorities and perspectives while maintaining Meta's high standards for operational excellence. Regulatory acumen and policy interpretation skills that allow for navigation of Japan's evolving digital governance landscape, including the ability to anticipate regulatory changes, assess their operational impact, and develop compliant enforcement strategies that can be scaled across the broader Asia Pacific region.

Market Demand

Very High - The intersection of content moderation expertise, native Japanese proficiency, and regulatory compliance knowledge represents a highly specialized skill set with limited supply. Meta and other major platforms are aggressively competing for professionals who can navigate the complex regulatory landscape while maintaining operational excellence in crisis response scenarios.

Important Skills

Critical Skills

Native Japanese proficiency represents the foundational requirement that enables all other aspects of the role, as the ability to understand cultural context, linguistic nuances, and social dynamics is essential for effective content moderation and crisis response in the Japanese market. This skill cannot be substituted or supplemented, making it the most critical qualification for success. Strategic thinking and analytical problem-solving capabilities are essential for navigating the complex intersection of technical enforcement, regulatory compliance, and cultural sensitivity required in this role. The ability to quickly analyze situations, identify patterns, and develop scalable solutions directly impacts the effectiveness of Meta's operations in Japan. Crisis management and high-pressure decision-making skills are critical given the on-call nature of the role and the potential for enforcement decisions to have immediate real-world consequences. The ability to remain calm, think clearly, and make sound judgments under pressure is essential for protecting both users and the platform. Cross-functional collaboration and influence skills are vital for success in Meta's matrix organization structure, where achieving objectives requires aligning partners across legal, policy, engineering, and regional teams without direct authority over these stakeholders.

Beneficial Skills

Advanced data analysis capabilities using SQL, Tableau, and other visualization tools would significantly enhance the role's impact by enabling more sophisticated pattern recognition, trend analysis, and strategic insight development that could inform broader operational improvements across the Asia Pacific region. Vendor management experience would be valuable for optimizing relationships with external partners, contractors, and service providers that support content moderation operations, potentially leading to improved operational efficiency and cost optimization opportunities. Training and quality assurance experience would enhance the ability to scale operations, develop team capabilities, and ensure consistent application of enforcement standards across growing operational teams in the region. Understanding of emerging technologies including AI and machine learning applications in content moderation would position the role holder for future opportunities as Meta continues to invest in automated detection and enforcement technologies.

Unique Aspects

This role uniquely combines crisis response operations with deep cultural expertise, requiring the ability to make split-second decisions about content enforcement while understanding complex cultural and linguistic nuances that could have significant social or political implications in the Japanese market.
The position offers rare exposure to the intersection of technology policy, international relations, and social media governance, providing insights into how global platforms navigate sovereign regulatory requirements while maintaining consistent community standards across diverse cultural contexts.
The role provides direct influence on policy development and enforcement strategies that affect millions of users, offering the opportunity to shape how one of the world's largest platforms approaches content moderation, user safety, and regulatory compliance in one of the world's most technologically advanced markets.
The on-call operational structure and crisis response focus create a dynamic work environment where no two days are alike, requiring constant adaptation to emerging threats, evolving regulatory requirements, and changing geopolitical dynamics that affect platform operations.

Career Growth

Career progression typically occurs within 2-3 years for high-performing individuals in this specialized field, given the high demand for experienced professionals and Meta's focus on promoting from within. The combination of technical expertise, regulatory knowledge, and crisis response experience creates multiple advancement pathways within both operational and strategic functions.

Potential Next Roles

Senior Market Specialist or Regional Lead positions overseeing multiple markets within the Asia Pacific region, with expanded responsibility for strategic planning, team management, and cross-regional policy development initiatives Policy and Regulatory Affairs Manager roles focusing on government relations and regulatory compliance across Asian markets, leveraging operational expertise to inform policy positions and regulatory strategy development Trust and Safety Program Manager positions with global scope, responsible for developing and implementing content moderation frameworks that can be applied across multiple regions and languages Regional Operations Director roles with P&L responsibility for Asia Pacific trust and safety operations, including budget management, strategic planning, and senior leadership responsibilities for large operational teams

Company Overview

Meta

Meta stands as the world's largest social media conglomerate, operating Facebook, Instagram, WhatsApp, and Messenger platforms that collectively serve over 3.8 billion monthly active users globally. The company has evolved from a social networking pioneer to a comprehensive digital ecosystem encompassing social media, digital advertising, e-commerce, and emerging technologies including virtual and augmented reality through its Reality Labs division.

Meta maintains dominant market position in social media with approximately 23% of global digital advertising revenue, though facing increasing regulatory scrutiny and competitive pressure from TikTok, particularly in younger demographics. The company's strong financial position, with over $100 billion in annual revenue, enables significant investment in trust and safety operations, regulatory compliance, and emerging technology development.
Meta's Asia Pacific operations represent approximately 23% of global revenue, with Singapore serving as the regional headquarters for Southeast Asia operations. The company has made substantial investments in local infrastructure, regulatory compliance capabilities, and specialized talent acquisition to navigate the complex regulatory landscape across markets including Japan, South Korea, Australia, and Southeast Asian countries.
Meta's culture emphasizes rapid iteration, data-driven decision making, and cross-functional collaboration, with strong emphasis on 'Move Fast' and 'Focus on Impact' cultural values. The trust and safety organization operates with heightened focus on precision and risk management while maintaining the company's innovative culture, creating a unique environment that balances rapid response capabilities with thorough analysis and strategic thinking.
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